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Drake Waterfowl Systems

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Drake Waterfowl Systems Reviews (4)

Ordered $150 of Drake merchandise in [redacted] promotion in December 2014 and never recieved merchandise.Sent in form for $150 of Drake merchandise in a [redacted] promotion when you buy a [redacted] from [redacted] Received promotion code and ordered a $150 backpack along with paying extra for some additional Drake items in March of 2015 (order #XXXXX). Received the other items in mail but never received the $150 item from the promotion. I contacted Drake via e-mail on April 18, 2015. Received an e-mail response on April 21, 2015 as follows "Thanks for your e-mail. Our system shows that we incorrectly back-ordered the backpack, however we do have the inventory available. I've directed our warehouse to ship the backpack to complete your order. I expect it will ship in 3-4 business days. I apologize for the inconvenience" Never received this merchandise. Contacted Drake customer service by e-mail several times again - no response. Further contacts by phone - typical response - will check on order and get back to you - don't hear from them till I call back - then same response. Last call about 4 weeks ago - said would check on and no response since. This issue has changed my opinion of Drake Waterfowl and their customer service. I feel bad for both [redacted] and [redacted] to be associated with this promotion as I'm sure they wouldn't approve of this type of customer service.Desired SettlementI would like them to ship the merchandise as ordered with the [redacted] promotion. Order # XXXXX SKU DBXXXX-XXXBusiness Response There letter us in response to a consumer complaint we received form your office on 3/24/16 complaint case. The consumer redeemed in March 2015 a promotion code he received as part if a cross promotion we had with [redacted] company in the fall of 2014. The promotion was on that if a consumer purchased a super black eagle II shotgun form [redacted]'s they would receive a promotion code $150 to be used towards the purchase of Drake gear on our [redacted].com website. unfortunately, at the time he placed his order, the item the consumer chose, a drake backpack was on back order. on April 21, 2015, the consumer contacted Drake and we informed him that the product was in stock and we would get the order out to him. The product never made it to the consumer even after several attempts on his behalf to reach us by phone and email.although we are small to midsize company, we pride ourselves in delivering the highest possible service. Its on of the areas our consumers and customer consistently stare we excel in and we believe it's one of the top as to why our business has grown at the rate it has since our inception in 2002, Thus consumer issues like this on are taken very seriously and made a top propriety to not only resolve, buy avoid in the future though corrective action and process improvement.to ensure this complaint was handled properly our customer service and sale manger, handled this case directly. she contacted the consumer, apologized for the delay and got his backpack ordered and shipped as well as provided him with one of our top-selling hunting shirts in his size free of charge for the inconvenience he experienced. while this by no means eliminates the delay the consumer experienced, it hopefully, showed good faith in that we always will deliver up to our promises and value each and every customer. Hopefully, this letter bring the matter to a c lose. I would ask that you please file this letter alongside the original consumer complaint in the event anyone in the future has interest. if you have any further question regarding this matter, please feel free to contact me at the email address listed above. Thank you your consideration.Consumer Response Drake Waterfowl has sent the backpack along with a complimentary shirt for the inconvenience. Products are high quality and we are satisfied with their quick response to the filed complaint.Thanks,[redacted]

Received a defective product two times and no alternative was offered except trade for same quality product or pay "upgrade" fee for quality product.I purchased a pair of Drake LST waders in Dec of 2011. I used this pair of wader for the 2011 and 2012 duck seasons. After less than 1/2 dozen trips the waders developed a leak. I called Drake customer service in Jan of 2013 and had no issues swapping the pair out for another pair of equal value. The new pair set on my shelf at home until last week when I opened them up fresh out of the box and these leaked as well. I called Drake customer service and was told that this wader was no longer under warranty but I could get the "new upgraded" version for a cost of 50.00 plus shipping and handling fees. I have asked for my money for the original purchase back. I don't feel like the customer should have to pay for quality issues with their products. I was led to believe that I was purchasing a good quality product from the start. I should not have to pay an upgrade fee to get the quality product I thought I was receiving from the first purchase. Desired SettlementI would like a refund of $320.00. This is the total for the original purchase of the waders I bought in Dec of 2011 which were defective.Business Response [redacted] I believe we have resolved complaint [redacted]. I logged on as your letter indicates as there was nothing there for me to complete. I will forward other supporting documentation via email to you but will consider this case closed with no additional information needed from me. Thanks. [redacted]Drake Waterfowl Systems

I purchased a drakewaterfowl late season technology 3 in 1 plus 2 camo jacket. Drake will not honor the warranty due to the fact that it was on sale.The jacket I purchased was on sale and came with a warranty tag on the product. When the jacket's pocket was ripped out and the material started to fail after 6 times of use I contacted drake to get the product warrantied and replaced. When I was called I was told I would be given a full refund for the product and could purchase another one online. I didn't want to pay full price since the item that was on sale was no longer on sale. So I asked if I could get it replace/exchanged. They told me the product was no longer being made and it was a closeout item and I couldn't return or get the product warrantied. The same exact product is still being made in two other camo patterns. Their online store specifically states that all items in the section are closeout and sale items. Since they still made the jacket at the time I purchased it I figured it was just a sale item and the product would still have a warranty. Drakewaterfowl did offer me 35% off another purchase. I believe I should not have to pay for another product. They should honor their warranty on the product.Desired SettlementI believe that drake waterfowl should honor the warranty by replacing the product with an equivalent product. (ie- the same product that they still make in a different camo.) Business Response Mr. [redacted]:Hope you are well. Did you go in and update the status with the Revdex.com? We have a letter dated 01/02/14. Thanks, we appreciate the help. [redacted]Drake Waterfowl8136 Industrial Dr.Olive Branch, Ms.38654662-895-3651662-895-0449 From: [redacted] Sent: Monday, December 30, 2013 11:07 AMTo: [redacted]Subject: Re: FW: Jacket Mr. [redacted] Sorry I have been busy with family in town for the holiday. Hope your holidays are going well. Attached are some additional photos of the jacket.The product id is DW211. And I would prefer to get the jacket in RealTree Max 4-XL Thanks and pleas feel free to call or email me back at your convenience. On Mon, Dec 23, 2013 at 10:19 AM, [redacted] wrote:Mr. [redacted] I'm sorry I thought I sent those to you Friday night but it looks like I had a finger flub on my tablet. I'll send you the photos when I get home. Along with style number and size. I'll also go on Revdex.com right now and update the status. I set that up when I was having problems getting in contacts with the owners that I was told would contact me. I am very pleased that drakewaterfowl will replace the defective product. THANKYOU! On Mon, Dec 23, 2013 at 7:29 AM, [redacted] wrote:Mr. [redacted]:I have not received the other pictures that you said you would send. Per note below, I need a style number and size of jacket that you have and I will replace for you as I said in note below. I have also received a complaint notice that you sent the Revdex.com. on 12/13. I would appreciate if you would contact them and let them know that issue is being resolved by Drake Waterfowl. Let me know the above information and we will get a jacket out to you. I will need you to send the defective one back. We will get you an RA number for the return. Thank you, [redacted]Drake Waterfowl8136 Industrial Dr.Olive Branch, Ms.38654662-895-3651662-895-0449 From: [redacted] Sent: Friday, December 20, XXXX XX:XX AMTo: '[redacted]'Subject: RE: Jacket Mr. [redacted]:I discussed and showed pictures with one of our owners and we will swap you out a jacket. Only issue is that I do not have a Duck Blind jacket available. Please send me the style number and size and let me go from there. Thank you, [redacted]Drake Waterfowl8136 Industrial Dr.Olive Branch, Ms.38654662-895-3651662-895-0449 From: [redacted] Sent: Friday, December 20, XXXX XX:XX AMTo: [redacted]Subject: Jacket Mr. [redacted] Attached are some photos of the jacket. Sorry they aren't very good i'll try to take better ones tonight. The hand warmer pocket ripped out after 6 days of use. Then I noticed the spring loaded pocket or whatever it is called had punched through the fabric on one end.

Very difficult to get refunded!I ordered a duffle bag from the Drake website as a gift. When I had received the item in the mail, it had stated the product was the "large" bag that I had ordered, but the tag showing the dimensions of the bag were that of the "medium" bag they offered. I contacted Drake and they asked me to measure the bag and they'd be happy to replace it if need be. We ended up buying a new bag at [redacted] and decided to return the one from Drake. I had to pay shipping to send the product back, which FedEx tried to charge me TWICE (for the label and again after it was delivered) and I had to get that straightened out! I called Drake with the tracking number and that [redacted] had signed for the package at the Drake warehouse. I spoke to a gentleman who had taken the info from me and assured me he'd enter all of the info and give it to [redacted] (whom handles returns). He also told me they are switching warehouses and that's why nothing had been processed yet even though I had all of the info that the package was sitting there a few days already. He told me he sent the info to [redacted] and to expect my refund within a week. Called back almost 2 weeks later because I still haven't been refunded! When I talked to the woman who answered, she said there wasn't anything written up and she took the info from me again and said she'd get it to the person that handles it, I asked [redacted] & She said "Yes!"... Still no refund. So I had paid almost $100 and am only getting just shy of $80 back.. But I'm waiting almost 3 weeks to get my money back?!? HELLO, GIVE ME MY MONEY!Desired SettlementGive. Me. My. Money!Final Consumer Response [redacted]@rocketmail.com12:34 PM to me Hello,I received the full refund. Thanks!- [redacted]

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Description: Sporting Goods-Retail

Address: 7282 Maygan Dr, Olive Branch, Mississippi, United States, 38654

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