Drake's 7 Dees Landscaping

Recap of services and response to Revdex.com complaint 8/5/Drake S*** President, Drake's Dees Initial contact by customer: Week of March 2nd Requested landscape services regarding Replacing pool deck and adjacent related landscape and hardscape features in the back yard pool area Initial customer
home visit: April 10th Introduction: *** *** presentHusband *** not presentDrake S*** present"Toddlers" (chickens and rabbits) were introduced and were freely moving about interior of homePurpose: relationship building, discussion of scope of services desired, professional guidance for best use of dollars and time as it pertains to client expectationsExplanation of company best practices (organic approaches for the past years as an example) Subsequent meetings with the client and Drake April 7, l0th, 22nd, 27th, May 4th, June 6th, and June 8th for the purpose of material selections, design completion, irrigation system review, and placement of plants owner had purchased during the planning processLandscape scope centered on swimming pool deck replacement and adjacent landscaping, hardscape and plantingsCustomer also desired maintenance work to be doneI suggested that dollars were better spent after the new landscape work was completeCustomer agreedAfter initial consultation with ***, the client, I recommended the best next step to be a landscape design that would encompass all of the elements *** desired to occurI gave her a design price and told her that if she would like us to be involved in her project, the design would be the first stepShe said she wanted to think about itI agreed and leftOn my way back to my office, ***, her husband, called and said that they wanted to proceed and to start the design process as proposedI assigned the project to one of our lead landscape designers who met with *** as part of the processThe design was completed in a professional manner and ready for presentation to clientDuring the presentation of the full design, *** expressed reservations and concerns about the plant material choicesWe agreed to keep working on variety selection to accommodate and please the customerSpecific plant selections and revisions are quite typical in landscape projectsIt was suggested and accepted that the planting portion of the project be secondary to the main priority focus...the swimming pool deck replacement and related hardscape elements being planned for the back yard pool areaWe went through several revisions to the pool deck as we investigated materials available and the associated costs to the customerI personally took the clients to visit several of Drakes' Dees landscape projects involving flagstone, pavers and concrete patios so the customer could see first hand what each product and appearance providedThis was done to help them make the best possible choice for their back yard situation and budgetIn the midst of working on the main project, *** requested additional servicesShe asked that we send our irrigation technician to her property to turn on and adjust the existing irrigation headsMy technician accomplished the task as directed*** requested an additional visit to readjust the controller setting for start times and station water timesBoth of these service visits were accomplished in an hour eachA third visit was completed, at no charge to the customer, to recheck the heads for proper operation as the customer expressed complaints of coverageIt should be noted that at no time were we to upgrade the system for optimal coveragesWe were only to turn the existing system on, check that existing heads were operating and to set the timer for watering cyclesLee C***, the irrigation specialist sent to *** home, is an year veteran with Drake's Dees, has turned on and cared for over systems in the Portland metro area each year of our companyHis knowledge of water conservation and irrigation best practices is exemplaryAny decisions he made on site were determined by his knowledge of conservation and the limitations of the existing systemIn addition to the irrigation service request, *** also asked for some large boulders she had picked out at one of our suppliers yard be delivered and placed in her yardA little over a week or so later, she requested another group of boulders she selected to be placed as wellWe responded and did the boulder placementIn addition, the second placement visit included lawn fertilizing, edging, weed removal, and some planting of plants *** had purchasedAs a footnote, in our years of landscape business, we encourage our clients to take ownership of plant material selection whether purchased through our landscape company or any of the well-established garden centers in the areaOur landscape business model does not hinge on small plantings as was the case with this customer*** chose to purchase these plants from our garden center on Scholls FerryI personally helped place the plants the day before the crew arrivedA third crew visit was requested for garden servicesThis visit included of my most experienced staff, totaling years of experience with Drake's DeesOn that visit pruning and cleaning of the yard was done per ***'s requestI personally gave instruction to the crew because of some very specific and unusual requests made by the client pertaining to the pruning workThe irrigation service calls, installation of boulders, plantings, and pruning were landscape tasks we were asked to accomplish and were completed by my talented and experienced staff under my personal supervision, a little out of the ordinary during the height of the landscape seasonI wanted to make every effort and utilize every opportunity to serve and care for this customer. The initial and main focus of the landscape request, that being the swimming pool deck area, continuedI hired a year veteran concrete contractor (see exhibit A) to perform the desired work for this sqfoot areaThe hardscape installation process involves removal of existing concrete, gravel placement, and setting of forms before the concrete can be laidIt also involves choice of concrete colors, similar to choosing paint colorsAgain in an effort to accommodate the customers desire to make choices, *** selected a color for concreteThe contractor had a sample slab poured and he presented it to the clientShe did not like her choiceAnother color was selected by the clientThe contractor had another sample poured and he presented it to the clientAgain the client did not like the color she selectedThe sample coloring process does not take place on siteIt is done off site at a concrete plantThere is science behind creating the colorThere is also a wait time for the color to become the correct tone that the customer will eventually see after the pour on siteThis process took multiple visits to the concrete plant as well as then to the client's homeBecause *** was particular about the color, we wanted to make sure when she picked a sample we could duplicate itAfter ***'s not accepting any of the samples of her choosing, the client requested to change to a new concrete contractorI agreed to secure a new concrete contractorHowever before that could happen they notified me that they wanted to use someone they had foundI agreed to release them from that part of the contract if they agreed to pay for my work to date and my subcontractor's work to date*** agreed to that arrangementHaving been released from the job, the original concrete contractor returned to the job site and removed his forms from the propertyThere was no charge to the customer for the installation or the removal of the formsBecause of liability, a new concrete contractor would set his own forms making the removal of the forms necessary for the project to proceedI received an email from *** stating that she would not be paying their billI responded by giving her the logical and standard procedures to settle accounts due: pay in full, payment plan, file a lien until resolution of amount dueThe billing amount to date is $17,There was a $10,depositAmount due is $That is the amount that will be filed on the lien until there is a resolutionWhile we provided extraordinary care and service to this client, all fees and changes made were ordinary and customary to what we have charged thousands of clients we have served over the past plus yearsIn conclusion, the husband *** has made efforts through his decisions to continue the working relationship with our companyWhile he has not been present during all of the visits, as he works in California during the week, he has been available on the phone to continue to work towards a solution not just during the initial process but as recently as this past week during a phone conversation regarding the billingIt is unfortunate that the client has responded as she has and involved the Revdex.com, however it is our intent to tell the truth regarding our well established and respected company and not allow accusations to tarnish our good nameAttached please find the following Design & plant list and material photosClient never opted out of design services verbally or in writingPlant varieties all possess a wide range of suitable conditionsExample: Plant A can be planted in either wetland OR dry hillsideSigned agreement with client Invoice for work to date Irrigation repair invoices for service work completed Invoice from our concrete contractor Email from client refusing to pay bill Email threatening concerning my wife
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because: I tried to respond to the response from Drake's landscaping but the system wouldn't accept itThen I tried again today and Drake's response was goneIn it he said I had animals with free run of the houseA) That is not trueI have house rabbits and a chicken who live in a room off the deckThe rest of the house is off limits to themThis is just another example of the lies Drake tells and the disrespectful attitude he had toward meB) How is it even relevant? Drake was hired as a landscaperHis grandiosity prevents him from doing his job professionallyI would respond to more points if the message were still upLet me know how to get that message back so I can respond properlyThank you.Sincerely,*** ***