Drakes Used Cars LLC

[redacted] did purchase a Subaru Outback from Drake's Used Cars on April 19, Within the first thirty (30) days the air conditioner stopped working and it also developed an antifreeze leak [redacted] agreed to allow us to refill air conditioner unit and install stop leak in her car because she stated that she needed the car for the weekendShortly thereafter, she brought back the Subaru for us to install a new head gasket on the driver's sideEven though a 70/warranty was in effect we did not charge [redacted] anything for this repairWe are attaching a copy of what the cost of replacing the head gasket was as well as the bill from Napa showing the cost of partsThe air conditioner problem did reoccurThe mechanic found a problem in the evaporator, which is a part inside car that takes a lot of laborWe informed her we would do it under warranty and the total cost would be $ [redacted] would be responsible for 70% which would have been approximately $At no time did anybody tell [redacted] that we would not repair car under warrantyDrake's Used Cars will still fix the air conditioner under warranty if [redacted] can pay the 70% as we previously discussed with herSincerely, [redacted]

[redacted] did purchase a 2004 Subaru Outback from Drake's Used Cars on April 19, 2016. Within the first thirty (30) days the air conditioner stopped working and it also developed an antifreeze leak. [redacted] agreed to allow us to refill air conditioner unit and install stop leak in her...

car because she stated that she needed the car for the weekend. Shortly thereafter, she brought back the Subaru for us to install a new head gasket on the driver's side. Even though a 70/30 warranty was in effect we did not charge [redacted] anything for this repair. We are attaching a copy of what the cost of replacing the head gasket was as well as the bill from Napa showing the cost of parts. The air conditioner problem did reoccur. The mechanic found a problem in the evaporator, which is a part inside car that takes a lot of labor. We informed her we would do it under warranty and the total cost would be $650.00. [redacted] would be responsible for 70% which would have been approximately $500.00. At no time did anybody tell [redacted] that we would not repair car under warranty. Drake's Used Cars will still fix the air conditioner under warranty if [redacted] can pay the 70% as we previously discussed with her. Sincerely, [redacted]