Draper Eyewear

Hello Revdex.com,
We have already responded to the customer and provided the troubleshooting steps. But we did not receive any response from the customer and in this case we request you to ask the customer to check her email and so we will go from there. I have also attached the screenshot of the emails that we sent to the customer.
Meanwhile, the since the issue is related to GameHouse and customer can http://support.gamehouse.com for information on how to contact GameHouse support directly.

Complaint: [redacted]
I am rejecting this response because:i do not want to cancel my membership they have fixed the problem yesterday. thank you
Sincerely,
[redacted]

Dear [redacted], We have no way of knowing the email address that is associated with your Facebook account unless you use it to sign up on our website with it. If this happened by accident and you clicked past the text that explains that you are actually subscribing and you fill in your payment details without being aware of it, then that is also outside our control. Unfortunately I cannot offer you any further refunds beyond the 6 months we have already grated you as a gesture of good will. Kind regards

If I'm understanding the complaint correctly, we denied creating a game out of the book/idea Beauty School Helper, but launched a game called Sally's Salon? If this indeed is the complaint, I can clarify that the game Sally's Salon was launched on our website on the 25th of July 2007. The book...

Beauty School Helper was launched in 2011.

Customer has contacted our RealPlayer email support April 04, 2017 regarding this issue. We are assisting the customer by providing the appropriate troubleshooting steps.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

GameHouse customer service sent multiple emails requestingmore information to address Ms. [redacted] claim but received no response. Ms.[redacted] claims she made a $51 purchase(s) on August 17, but there is no evidenceof such a purchase(s). (As previously noted, neither is there a record of her alleged priorcommunications with our customer service). Customer service located one chargeof $11.01 for a "FunPass" subscription, started on the 1st of August2015. As I previously wrote, this amount has already been refunded. Ms. [redacted]account was closed at the same time. There was also an attempt to purchasea game "Chocolatier" on the 1st of August on what Ms. [redacted] hasconfirmed as her account. The purchase did not go through and no amount wascharged. Thus all payments Ms. [redacted] made to RealNetworks/GameHouse have beenrefunded and there is nothing further to be done. Ms. [redacted] is welcome torespond to the customer service emails sent to her to help them identify thealleged additional purchase(s).