On Aug 28th, Reno's had unfortunate mis-happen. Reno's absolutely accepted "FULL" responsibility on all the damage that was done to the [redacted] Motorcycle and apologized numerously for it. A wrecker was dispatched to the scene in place of a Flat bed due to not making the customers and...
State Police wait any longer on the highway than the ETA was given. The truck that was closest to them was a wrecker. When we arrived, we loaded the motorcycle with care and consideration, and all the right equipment needed to tow this motorcycle. From there, we proceeded with the tow. 5 to 10 miles into the tow, the strap holding the motorcycle down, broke. The driver then pulled over immediately. Once the damage was assessed on scene, a Flat bed wrecker was called and Reno's immediately offered to fix "ALL" damage that was done including camping equipment. Reno's and the [redacted] were in agreement at this point. Later on in the week, the owners of the motorcycle changed their minds to have it fixed elsewhere. At this point, Reno's continued on the order of the parts that were need to be replaced. Unfortunately, because of the year of the Honda, parts are not readily available. Most of them were on National Back Order with the exceptions of 3 part. These 3 parts were going to take an additional week to receive. Reno's is waiting to hear from [redacted] that ALL parts are in, and once this order is completed, customer will receive them as soon as possible.
Complaint: [redacted]
I am rejecting this response because:I have not changed my mind about doing my own work, and would still like very much for the ability to do it. What I need need is either the parts or the money to buy the parts. I also need the money to replace the camping equipment, lights and a reasonable wage to compensate me for my work. My concern is that other than this note on the Revdex.com, I have had no communication from Reno's in more than 5 weeks, and have now been waiting more than 14 weeks since the incident occured to be compensated. This time frame is completly unreasonable, especially with a lack of communication. November 2 when I last spoke to Reno's I was told my parts would be delivered to my home in about a week. That didn't happen and there has been no attempt to contact me to explain why not.
Sincerely,
[redacted]
On Aug 28th, Reno's had unfortunate mis-happen. Reno's absolutely accepted "FULL" responsibility on all the damage that was done to the [redacted] Motorcycle and apologized numerously for it. A wrecker was dispatched to the scene in place of a Flat bed due to not making the customers and...
State Police wait any longer on the highway than the ETA was given. The truck that was closest to them was a wrecker. When we arrived, we loaded the motorcycle with care and consideration, and all the right equipment needed to tow this motorcycle. From there, we proceeded with the tow. 5 to 10 miles into the tow, the strap holding the motorcycle down, broke. The driver then pulled over immediately. Once the damage was assessed on scene, a Flat bed wrecker was called and Reno's immediately offered to fix "ALL" damage that was done including camping equipment. Reno's and the [redacted] were in agreement at this point. Later on in the week, the owners of the motorcycle changed their minds to have it fixed elsewhere. At this point, Reno's continued on the order of the parts that were need to be replaced. Unfortunately, because of the year of the Honda, parts are not readily available. Most of them were on National Back Order with the exceptions of 3 part. These 3 parts were going to take an additional week to receive. Reno's is waiting to hear from [redacted] that ALL parts are in, and once this order is completed, customer will receive them as soon as possible.
Complaint: [redacted]
I am rejecting this response because:I have not changed my mind about doing my own work, and would still like very much for the ability to do it. What I need need is either the parts or the money to buy the parts. I also need the money to replace the camping equipment, lights and a reasonable wage to compensate me for my work. My concern is that other than this note on the Revdex.com, I have had no communication from Reno's in more than 5 weeks, and have now been waiting more than 14 weeks since the incident occured to be compensated. This time frame is completly unreasonable, especially with a lack of communication. November 2 when I last spoke to Reno's I was told my parts would be delivered to my home in about a week. That didn't happen and there has been no attempt to contact me to explain why not.
Sincerely,
[redacted]