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Drayton's Shop

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Drayton's Shop Reviews (3)

Repaired customers vehicle to estimates diagnosis. Customer committed to Action Auto Body doing all repairs. Customer signed Designated Representative Authorization, Authorization To Repair, Authorization To Dismantle, as well as Direction of Payment. This form is filled out by customer in person...

before any work is done on the car. Customer also receives a pink copy of this form. Customer had a Deductible of $1,000. Action Auto Body saved the customer $500 leaving the customer to pay the remaining $500 in cash. Customer received an invoice stating that they paid the $500 cash. Action Auto Body told customer to bring back the vehicle to Action Auto Body if their was an issue with anything that was fixed on the vehicle. Customer has yet to contact Action Auto Body with any issues with the vehicle since the vehicle has been released to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I did in fact authorize Action Auto Body to do the repairs according to the estimate produced by [redacted]. Action Auto Body was to repair the vehicle according to the estimate, as agreed. When speaking to the owner "Red" he stated that he had deviated from the estimate on the parts, this was against our agreement. The parts being ordered were after market parts from ABC international and were under warranty, as stated in the estimate. However, Red states that he ordered OEM parts directly from Bay Ridge Nissan. Neither Nissan nor ABC International have any record of doing business with Action Auto Body. Also, according to the invoice Action provided, they state that they did the repairs according to the estimate eventhough this was not true. As per NYS law, the repair shop is required to provide me with a detailed invoice stating the work that was done to the car. This is to include the parts that were replaced, their condition, and manufacturer warranty if any. Aside from them deviating from the estimate and refusing to provide me with a detailed invoice, Action Auto body did a terrible job. There is paint overspray all over the vehicle, the bumper, fender, and door were not properly aligned. The right wheel makes noise and the right window does not properly close. I refuse to take the vehicle back as Action has already displayed a lack of craftsmanship and trust. I have already paid Nissan to fix the alignment on the right wheel to stop the noise, and detailing to remove the paint at a cost of $567.00. I would like to reimbursed for these expenses as well as costs related to the proper alignment of my bumper, fender, and door.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Action Auto Body has made copies of all repairs that have been done to the vehicle. Customer has been contacted to come pick up the paper work for his own personal records. Action Auto Body will not reimburse the customer for the costs of the wheel alignment or the detailing due to the documents provided showing that those procedures had already been completed before consumer pick up. Action Auto Body has also tried contacting the customer multiple times to pick up documents. Action Auto has yet to have any direct contact with the customer.

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Address: 5304 48 St, Drayton Valley, Alberta, Canada, T7A 1C5

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Shady, yet now dead: once upon a time this website was reported to be associated with Drayton's Shop, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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