Complaint: [redacted] I am rejecting this response because: The owner is a liarI have attached pictures of him saying he would be out multiple times to clean it up and he never showed upIn these messages he also took blame and apologized in writingThat's not counting the phone calls where he said he would come out personally and apologized for their sloppiness tooThe cement spots on the steps were there from his company (and were never there before) as well as all the cement that washed down my gutters because they don't know how to properly clean up their mess and they have an owner that apparently allows that type of work ethicTheron even apologized for it (see attached screen shots) so him acting like the spots weren't there because of them is a blatant lieAlso the screen shots will show how he is a custom to lieing even more because he said I contacted him months later but I did days after I tried to remove the spots myself(which I shouldn't have in the first place) and he wouldn't respondThe pictures show March to April 2nd is hardly "months later" that I brought this up like he claimedAfter multiple calls he did finally call back and made a promise to show upHe also said in his Revdex.com reply that these spots "werent from his company" but when I spoke to him he told me how this "happens all the time" and he has a solution or uses peroxide to remove these spotsHe even tried to text me a tip of using peroxide to remove the spots because "it has worked well for him in the past", which show this isn't a first time occurence for his company and this is how he removes the left over mess that he hasn't properly trained his employees to cleanSince this has happened I have done some research and saw I'm not the only victim of this companies poor practices, and he has been sued recently as well I'm not going to accept this pitiful response and be another victim of this outfits shady business practicesThe pictures attached show what he has said and show on top of them not cleaning up properly he isn't a man of his word and didn't fix their errors The part where he said this complaint "isnt fair" is a joke because it's not fair that I paid for a service and they damaged my new steps as well as left cement in my guttersAs for him saying he discounted the service is another lie because one of his workers quoted me that $price originally (during a chimney cleaning) and I asked why the price changed and then he said he would do the job for the first priceIts far from a discount, its just not running the price up after a quote is made from their own employeeBeing I waited months for him to show up and he didn't (when he said he would) and he is refusing to pay to have a professional fix his mess, my next option will be legal recourse if this can't be resolved through the Revdex.comRegards, [redacted]
I highly suggest that you take down your name calling and slandering of my company I'm not sure where you saw that my company has every been sued because it has notIf someone threatened to sue my company and never did, that is simply a threat, and not a suit Your response contains slandering words and you really should be careful and take them down I will be contacting the Revdex.com regarding this name calling and slandering language With that said, I am not a liar I always make good on the work I have done when there is a legitimate problem and many times, the problem is not caused by my company's mistakes Still, I go back Repairs can be tricky sometimes, especially when it comes to masonry, leaks, etc I have returned to customers' homes on numerous occasions in my years in business to make right any issues that a customer has In the situation between you and I, however, I did not say you contacted me months later I stated that you contacted me weeks later Please reread the response I wrote for your personal reference Silly details such as this should at least be correct Upon initially hearing about and seeing images of the spots, I assumed it was indeed our company and was very apologetic, as well as offering to help clean them up That's what a business owner does because the customer is "always right." However, upon hearing that peroxide and a stiff bristle did not remove them and upon analyzing photos further, I determined that the spots couldn't be from cement However, I was still willing to come down there and help you with your problem, I just needed you to bear with me in terms of my extremely busy season Now that you have made this into a mountain, I refuse to help you with your issue I'd rather use the $toward a lawyer at this point, although mark my word I would have definitely been out there to help you Further, my company does not practice business poorly Simply surfing the web, you will be able to see that, in our industry and in overall business practice, we have been rated top notch in NJ We are an honest company who help people like yourself in need repairs done and even when they cannot afford the payment, offering discounts
Complaint: [redacted] I am rejecting this response because: The owner is a liarI have attached pictures of him saying he would be out multiple times to clean it up and he never showed upIn these messages he also took blame and apologized in writingThat's not counting the phone calls where he said he would come out personally and apologized for their sloppiness tooThe cement spots on the steps were there from his company (and were never there before) as well as all the cement that washed down my gutters because they don't know how to properly clean up their mess and they have an owner that apparently allows that type of work ethicTheron even apologized for it (see attached screen shots) so him acting like the spots weren't there because of them is a blatant lieAlso the screen shots will show how he is a custom to lieing even more because he said I contacted him months later but I did days after I tried to remove the spots myself(which I shouldn't have in the first place) and he wouldn't respondThe pictures show March to April 2nd is hardly "months later" that I brought this up like he claimedAfter multiple calls he did finally call back and made a promise to show upHe also said in his Revdex.com reply that these spots "werent from his company" but when I spoke to him he told me how this "happens all the time" and he has a solution or uses peroxide to remove these spotsHe even tried to text me a tip of using peroxide to remove the spots because "it has worked well for him in the past", which show this isn't a first time occurence for his company and this is how he removes the left over mess that he hasn't properly trained his employees to cleanSince this has happened I have done some research and saw I'm not the only victim of this companies poor practices, and he has been sued recently as well I'm not going to accept this pitiful response and be another victim of this outfits shady business practicesThe pictures attached show what he has said and show on top of them not cleaning up properly he isn't a man of his word and didn't fix their errors The part where he said this complaint "isnt fair" is a joke because it's not fair that I paid for a service and they damaged my new steps as well as left cement in my guttersAs for him saying he discounted the service is another lie because one of his workers quoted me that $price originally (during a chimney cleaning) and I asked why the price changed and then he said he would do the job for the first priceIts far from a discount, its just not running the price up after a quote is made from their own employeeBeing I waited months for him to show up and he didn't (when he said he would) and he is refusing to pay to have a professional fix his mess, my next option will be legal recourse if this can't be resolved through the Revdex.comRegards, [redacted]
I highly suggest that you take down your name calling and slandering of my company I'm not sure where you saw that my company has every been sued because it has notIf someone threatened to sue my company and never did, that is simply a threat, and not a suit Your response contains slandering words and you really should be careful and take them down I will be contacting the Revdex.com regarding this name calling and slandering language With that said, I am not a liar I always make good on the work I have done when there is a legitimate problem and many times, the problem is not caused by my company's mistakes Still, I go back Repairs can be tricky sometimes, especially when it comes to masonry, leaks, etc I have returned to customers' homes on numerous occasions in my years in business to make right any issues that a customer has In the situation between you and I, however, I did not say you contacted me months later I stated that you contacted me weeks later Please reread the response I wrote for your personal reference Silly details such as this should at least be correct Upon initially hearing about and seeing images of the spots, I assumed it was indeed our company and was very apologetic, as well as offering to help clean them up That's what a business owner does because the customer is "always right." However, upon hearing that peroxide and a stiff bristle did not remove them and upon analyzing photos further, I determined that the spots couldn't be from cement However, I was still willing to come down there and help you with your problem, I just needed you to bear with me in terms of my extremely busy season Now that you have made this into a mountain, I refuse to help you with your issue I'd rather use the $toward a lawyer at this point, although mark my word I would have definitely been out there to help you Further, my company does not practice business poorly Simply surfing the web, you will be able to see that, in our industry and in overall business practice, we have been rated top notch in NJ We are an honest company who help people like yourself in need repairs done and even when they cannot afford the payment, offering discounts