Sent: Friday, [redacted] **To: drteamSubject: id [redacted] COMPLAINT INFORMATION: Revdex.com case # [redacted] - Dr [redacted] To whom it may concern, I am replying in regards to case # [redacted] Customer came to the store to get her [redacted] *** Combo repairedAll repairs have a day warranty if the part is not physically damagedShe called us and the manager spoke to her and advicesed her to bring it by the store and we can switch out the part for a anothe new woriking partShe then mentioned that she lives in [redacted] whictch is a few hours awayThe manager offered her to mail in the phone to us, inorder to have one of our technitians change the LCD outShe then mentioned to us that we need to drive out to her becasue she is hours away, but that is something that is not posssible, due to we are located in Houston TexasManager again told her that we can definitly change out the part for a new part at no cost to her but she would have to bring the phone or mail the phoneto the storeShe declinedWe always honor our day warranty, but here are policies we have to obey byWe only send out techinitians in the Houston are no more than mile from the store location Sincerely, [redacted] [redacted]
Sent: Friday, [redacted] **To: drteamSubject: id [redacted] COMPLAINT INFORMATION: Revdex.com case # [redacted] - Dr [redacted] To whom it may concern, I am replying in regards to case # [redacted] Customer came to the store to get her [redacted] *** Combo repairedAll repairs have a day warranty if the part is not physically damagedShe called us and the manager spoke to her and advicesed her to bring it by the store and we can switch out the part for a anothe new woriking partShe then mentioned that she lives in [redacted] whictch is a few hours awayThe manager offered her to mail in the phone to us, inorder to have one of our technitians change the LCD outShe then mentioned to us that we need to drive out to her becasue she is hours away, but that is something that is not posssible, due to we are located in Houston TexasManager again told her that we can definitly change out the part for a new part at no cost to her but she would have to bring the phone or mail the phoneto the storeShe declinedWe always honor our day warranty, but here are policies we have to obey byWe only send out techinitians in the Houston are no more than mile from the store location Sincerely, [redacted] [redacted]