To Whom It May Concern: We have received your letter regarding the consumer complaint of [redacted] and we are very sorry the patient feels this wayWe explained to the patient we cannot send photos via e-mail since we would like to remain HIPAA compliant because e-mail is not a secure form of delivering private informationThe patient did receive a copy of her before and after photos along with her checkWe also told the patient she can pass by the office during office hours to get another copy if she needs toWe will be more than glad to send the patient before and after photos by e-mail if she provide us with a letter stating that she does not hold us liable for any unauthorized us of her images if it gets interceptedThank you for your attention to this matter
To Whom It May Concern: We have received your letter regarding the consumer complaint of [redacted] and we are very sorry the patient feels this wayWe explained to the patient we cannot send photos via e-mail since we would like to remain HIPAA compliant because e-mail is not a secure form of delivering private informationThe patient did receive a copy of her before and after photos along with her checkWe also told the patient she can pass by the office during office hours to get another copy if she needs toWe will be more than glad to send the patient before and after photos by e-mail if she provide us with a letter stating that she does not hold us liable for any unauthorized us of her images if it gets interceptedThank you for your attention to this matter