I am writing this letter to complain regarding OPTION ONE plumbingLast week, on October 5th my sewer line was blocked with plant root growth I called my regular plumber, [redacted] , to clean the line He was not available to come out that day, and recommended I call OPTION ONEOPTION ONE told me by phone that if there was not an access to the line, they would have to go through the vent on the roof, and that would be a $charge [redacted] was the technician, and he was unable to clear the line He called two other guys who “happened” to be nearby They brought a camera, to take a picture inside the line (which I did not request) They “showed” me how I needed a new sewer line, and gave me a $and a $option to replace the sewer line I paid $99, but the line was never clearedThat evening, I saw ***, and told him what had happened He said, ”That’s ridiculous I will come out and clear the line tomorrow Call OPTION ONE and tell them you want a refund.” [redacted] himself called OPTION ONE and told them they needed to refund the money The next day he SUCCESSFULLY CLEARED THE LINE No problemI also spoke with one of my friends, [redacted] , who was a plumber in Phoenix for 35years She told me I should ask for my money back, trying to sell me a major sewer repair was a common “upsell” many plumbers didOctober 6, I called OPTION ONE, and asked for a refund I was informed that I had to speak with *** I left my number with a request for [redacted] to call meOctober or 8, I called again, and this time spoke directly with *** She was very professional and apologized for not receiving the message to call me I left the conversation with the understanding that I would receive a refundSometime around this time the check I wrote to OPTION ONE cleared I have called OPTION ONE several times, each time [redacted] is “not available’ and “she is the only one who can help you or give you information.” Today is August I called again to find information regarding a refund [redacted] is still “not available” Someone else called to tell me that I should pay because they tried to clear the line, and gave me a “free” television view into the pipe (which I did not request) She also said that she was going to discuss options with her boss This is NOT the state of business I was told when I spoke with [redacted] last weekSo, as of today, it appears that OPTION ONE is not going to follow through with a refund It is hard for me to believe that a multi-state business has ONLY ONE COMPETENT employee who can handle refundsDuring my very negative experience with OPTION ONE, I did not feel that any individual was dishonest, but that they were following manipulative and less-than-honest business practices set in place by management to increase profit without giving increased value to customersI would definitely NEVER call OPTION ONE again Not only were they unable to clear my line, but they appear to be a dishonest company
I am writing this letter to complain regarding OPTION ONE plumbingLast week, on October 5th my sewer line was blocked with plant root growth I called my regular plumber, [redacted] , to clean the line He was not available to come out that day, and recommended I call OPTION ONEOPTION ONE told me by phone that if there was not an access to the line, they would have to go through the vent on the roof, and that would be a $charge [redacted] was the technician, and he was unable to clear the line He called two other guys who “happened” to be nearby They brought a camera, to take a picture inside the line (which I did not request) They “showed” me how I needed a new sewer line, and gave me a $and a $option to replace the sewer line I paid $99, but the line was never clearedThat evening, I saw ***, and told him what had happened He said, ”That’s ridiculous I will come out and clear the line tomorrow Call OPTION ONE and tell them you want a refund.” [redacted] himself called OPTION ONE and told them they needed to refund the money The next day he SUCCESSFULLY CLEARED THE LINE No problemI also spoke with one of my friends, [redacted] , who was a plumber in Phoenix for 35years She told me I should ask for my money back, trying to sell me a major sewer repair was a common “upsell” many plumbers didOctober 6, I called OPTION ONE, and asked for a refund I was informed that I had to speak with *** I left my number with a request for [redacted] to call meOctober or 8, I called again, and this time spoke directly with *** She was very professional and apologized for not receiving the message to call me I left the conversation with the understanding that I would receive a refundSometime around this time the check I wrote to OPTION ONE cleared I have called OPTION ONE several times, each time [redacted] is “not available’ and “she is the only one who can help you or give you information.” Today is August I called again to find information regarding a refund [redacted] is still “not available” Someone else called to tell me that I should pay because they tried to clear the line, and gave me a “free” television view into the pipe (which I did not request) She also said that she was going to discuss options with her boss This is NOT the state of business I was told when I spoke with [redacted] last weekSo, as of today, it appears that OPTION ONE is not going to follow through with a refund It is hard for me to believe that a multi-state business has ONLY ONE COMPETENT employee who can handle refundsDuring my very negative experience with OPTION ONE, I did not feel that any individual was dishonest, but that they were following manipulative and less-than-honest business practices set in place by management to increase profit without giving increased value to customersI would definitely NEVER call OPTION ONE again Not only were they unable to clear my line, but they appear to be a dishonest company