Dream Catchers International Inc

My hairstylist had sent an email to their customer service team, and I myself have sent an email and posted on their facebook account and neither one of us has received a response to our inquires.

On 12/1 my stylist wrote:

Dear Customer Service,

On November 20th I was forced to purchase and overnight a second set of hair extensions for one of my faithful clients who has been using, promoting and raving about Dream Catchers Hair Extensions for over three years. Please refer to order #[redacted] on my account.

Unfortunately, the original set of hair extensions that my client had purchased just about three weeks prior were completely inadequate and did not perform well. My client was very update and notified me that her current hair extensions were knotting and tangling and did not appear as if they had the same texture and quality that all of her previous hair bundles had.

Since this client had these for three years, I know that she always takes extra care of her extensions and has never had a problem with them previously. Therefore, I knew she wasn’t just another troubled customer. She tried everything from hydrating treatments, to leave in conditioners and nothing seemed to help.

Finally, on Thursday November 20th my client called me crying and in a panic to let me know that she had to take a vacation day off of work due to the fact that her extensions were so incredibly knotty, she had been up trying to untangle her hair for hours the night before and was unable to loosen them enough to make it into work that day.

Luckily, I had an opening and she came in to my salon to have me take a look at the extensions. To my astonishment I found that the client was not over exaggerating, she legitimately had three golf ball sized knots in her hair that were all entangled in one another. This is the first time that I have ever seen this happen to Dream Catchers extensions.

I tried a few different methods to try and get the tangles and knots to come out of the extensions. However, I was unable to remove them completely and it had left her 3 week old hair extensions in bad shape. There was absolutely no reason why these extensions should have been in such poor shape.

I apologized to the client and assured her that this has never happened before that all of her previous batches were soft, shiny and lasted for months or even a year. I wasn't really wasn't quite sure why this happened to this batch of hair or why she was the only one experiencing these problems. I wasn't sure if it was just a bad batch, or if the quality of the extensions have gone down since she had originally started purchasing them.

With regret, I had to remove all of the extensions from her hair and she placed a new order for new hair the same day. The customer was very upset and dissatisfied that she had to go not only a weekend without her extensions, but she had to spend over $1000 in hair extensions and shipping within a month! She was so upset that she also mentioned filing a formal complaint with the Revdex.com. However, I was able to calm her down and let her know that I would attempt to resolve the situation directly with your customer service team first. Therefore, I am writing you this letter as the first step to resolve her complaint.

Additionally, I saved all of the hair in which we had trouble with and am more than willing to send you pictures of the hair, or even send it back if you for further review if you send me a prepaid call-tag.
Please let me know if you would like either or both of these.

I do not want to lose a client over this situation and I really do not want to have to tell my other clients that this is something in which they may experience with the remi hair. This is not good for my business or not good for your business.

My client has requested in order to resolve this problem, she would appreciate her credit card to be refunded for the hair extensions.

I've long been a user of your products and up until now have always regarded you are an excellent supplier of hair extensions, I even purchase and wear these myself. I have every faith therefore that you will do what you can to rectify this situation for my client and your customer.

Both myself and my client looks forward to your reply and resolution to this problem and will wait until Friday December 5th for a response before she contacts your company directly and the Revdex.com if necessary.

In addition to my hairstylists email,I posted on their facebook wall (It appears as if they have removed the post) and sent a follow up email. I am very disappointed in this company and their lack of response.

My hairstylist had sent an email to their customer service team, and I myself have sent an email and posted on their facebook account and neither one of us has received a response to our inquires.

On 12/1 my stylist wrote:

Dear Customer Service,

On November 20th I was forced to purchase and overnight a second set of hair extensions for one of my faithful clients who has been using, promoting and raving about Dream Catchers Hair Extensions for over three years. Please refer to order #[redacted] on my account.

Unfortunately, the original set of hair extensions that my client had purchased just about three weeks prior were completely inadequate and did not perform well. My client was very update and notified me that her current hair extensions were knotting and tangling and did not appear as if they had the same texture and quality that all of her previous hair bundles had.

Since this client had these for three years, I know that she always takes extra care of her extensions and has never had a problem with them previously. Therefore, I knew she wasn’t just another troubled customer. She tried everything from hydrating treatments, to leave in conditioners and nothing seemed to help.

Finally, on Thursday November 20th my client called me crying and in a panic to let me know that she had to take a vacation day off of work due to the fact that her extensions were so incredibly knotty, she had been up trying to untangle her hair for hours the night before and was unable to loosen them enough to make it into work that day.

Luckily, I had an opening and she came in to my salon to have me take a look at the extensions. To my astonishment I found that the client was not over exaggerating, she legitimately had three golf ball sized knots in her hair that were all entangled in one another. This is the first time that I have ever seen this happen to Dream Catchers extensions.

I tried a few different methods to try and get the tangles and knots to come out of the extensions. However, I was unable to remove them completely and it had left her 3 week old hair extensions in bad shape. There was absolutely no reason why these extensions should have been in such poor shape.

I apologized to the client and assured her that this has never happened before that all of her previous batches were soft, shiny and lasted for months or even a year. I wasn't really wasn't quite sure why this happened to this batch of hair or why she was the only one experiencing these problems. I wasn't sure if it was just a bad batch, or if the quality of the extensions have gone down since she had originally started purchasing them.

With regret, I had to remove all of the extensions from her hair and she placed a new order for new hair the same day. The customer was very upset and dissatisfied that she had to go not only a weekend without her extensions, but she had to spend over $1000 in hair extensions and shipping within a month! She was so upset that she also mentioned filing a formal complaint with the Revdex.com. However, I was able to calm her down and let her know that I would attempt to resolve the situation directly with your customer service team first. Therefore, I am writing you this letter as the first step to resolve her complaint.

Additionally, I saved all of the hair in which we had trouble with and am more than willing to send you pictures of the hair, or even send it back if you for further review if you send me a prepaid call-tag.

Please let me know if you would like either or both of these.

I do not want to lose a client over this situation and I really do not want to have to tell my other clients that this is something in which they may experience with the remi hair. This is not good for my business or not good for your business.

My client has requested in order to resolve this problem, she would appreciate her credit card to be refunded for the hair extensions.

I've long been a user of your products and up until now have always regarded you are an excellent supplier of hair extensions, I even purchase and wear these myself. I have every faith therefore that you will do what you can to rectify this situation for my client and your customer.

Both myself and my client looks forward to your reply and resolution to this problem and will wait until Friday December 5th for a response before she contacts your company directly and the Revdex.com if necessary.

In addition to my hairstylists email,I posted on their facebook wall (It appears as if they have removed the post) and sent a follow up email. I am very disappointed in this company and their lack of response.