Dream Catchers Studios

Final Consumer Response / [redacted] (2000, 6, 2015/05/15) */ They refunded me my money and and the matter is resolved

Complaint: [redacted] I am rejecting this response because: the quality of the pictures are still awful [redacted] did full refund and sent a new package to do more pictures with the companyHowever after all of this headache I wish never to do business with them againTheres were my sons first photos that are irreplaceableI know longer have a decent picture to put in his baby book do to his face being washed outThey tried to compensate by making the background darkThese pictures look no different then the time when I drove to the ***I feel like only reason this much was done was because of my complaint to the Revdex.com Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 15, 2015/08/24) */ My name is [redacted] I am the owner of DreamCatchers Studios Incmrs [redacted] has been taken care ofShe originally got 30% off her original package on top of that we gave her a bunch of free stuffFeel free to call her and ask herThis issue has been resolved thank you [redacted] (President)

Initial Business Response /* (1000, 7, 2015/10/14) */
I have resolved this matter with Mrs***I mailed her a money order for $$for the refund and $for the fee that she incurredI believe we have met her request satisfactorilyIf there is anything further that needs to be done
on our end, please let us know
Initial Consumer Rebuttal /* (2000, 9, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did send me a money order for $and it has cleared my account

I spoke with [redacted] this morning and I issued her a new CD with edited images plus a $125 gift certificate for her next visit. We also sent her the $40 she had spent with us. I sent her a tracking number today so she could track the package. Ultimately she was happy by the end of the...

conversation.

Complaint: [redacted]
I am rejecting this response because: the quality of the pictures are still awful. [redacted] did  full refund and sent a new package to do more pictures with the company. However after all of this headache I wish never to do business with them again. Theres were my sons first photos that are irreplaceable. I know longer have a decent picture to put in his baby book do to his face being washed out. They tried to compensate by making the background dark. These pictures look no different then the 3 time when  I drove to the [redacted]. I feel like only reason this much was done was because of my complaint to the Revdex.com. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/21) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dreamcatchersstudios.com
As promised, we sent the $20 refund yesterday, January 20th. Ms. [redacted] should receive it in the next few days. In response...

to her belief this is a scam, I would just like to say that we did photo shoots of 12,000 families in 2015 and work directly with [redacted] for our traveling photo shoots. Therefore, it's safe to say we definitely are NOT a scam. I don't know why the studio was shut down when she arrived, I have to assume that she was a last appointment and was more than 10 minutes late. As [redacted] stores close between 8 and 10 PM on the weekends (depending on the store)and we schedule our last appointment for 1 hour before closing, it's impossible to wait until 30 minutes before closing for someone running late as the shoot takes a minimum of 15 minutes and then viewing the images to place an order can take significantly longer than that. We are expected to be packed up and ready to go when the store closes. That said, we do apologize for the inconvenience to Ms. [redacted] and hope that she finds this resolution satisfactory.

Final Consumer Response /* (2000, 6, 2015/05/15) */
They refunded me my money and and the matter is resolved.

My name is [redacted]. I am the owner of DreamCatchers Studios. There was an issue with the post office in Memphis TN. We went ahead and reprinted the customers product and contacted all customers to let them know about the delay. I also contacted [redacted] to let her know the issue at hand. I sent...

her the CD which is $125.00 value which she did already purchase and her prints will reship Monday August 1st.. This issue has been resolved.... Thank you

Initial Business Response /* (1000, 15, 2015/08/24) */
My name is [redacted] I am the owner of DreamCatchers Studios Inc. mrs
[redacted] has been taken care of. She originally got 30% off her original package on top of that we gave her a bunch of free stuff. Feel free to call her and ask her. This issue...

has been resolved..
thank you
[redacted] (President)