Date Sent: 6/30/9:26:AMWhen a customer is suspended for non pay & we have to pick up the garbage can and recycle can there is a redelivery fee of $and months in advance due.We left messages at noon on customer's answering machine on 4/26, 5/6, 5/13, 5/14, 5/20, 5/21, and 5/all 2016.Customer was changed from Suspend Non Pay to Active on 6/but did not pay the mos in advance or the cart redelivery fee Customer called our office on 6/these are the notes from that call: CUST WANTED TO KNOW WHY WE TOOK HER CANSI TRIED TO EXPLAIN TO HER THAT HER ACCOUNT WAS PAST DUESHE SAID THAT SHE PAID IT WITH CHECK NUMBER ***I TOLD HER IF THAT WAS THE CASE ITS POSSIBLE IT POSTED TO ANOTHER ACCOUNTI ASKED IF SHE COULD PROVIDE ME WITH THE CANCELLED CHECK FROM THE BANKCUST SAID THAT SHE 'HATED US F [redacted] PEOPLE' AND THE LINE WENT DEADI CALLED MS[redacted] BACK AND ASKED HER WHEN SHE WOULD BE CALLING THE BANK AND SHE SAID THAT SHE WOULD DO IT 'SOMETIME' BUT IT HAD BEEN PAIDCUST WAS VERY UPSET Customer called again on 6/23: [redacted] WANTED HER CARTS BACK THERE HAS NOT BEEN A W/O TO TAKE THEM BACK THEY WERE P/U FOR NON PAYMENT I TOLD CUSTOMER THERE IS A $CART DELIVERY FEE [redacted] called on 6/23/ Notes from that call are : CUST CALLLED AND WANTED HER CANS RETURNED TODAYI TOLD HER THE CANS WERE NOT GOING TO BE THERE TODAYSHE SIAD THAT SHE WANTED THE F [redacted] CANS NOW! I ASKED HER TO NOT SPEAK TO ME THAT WAYSHE SAID SHE WOULD DO WHATEVER SHE WANTED AND THAT HER BILL WAS PAID AND THE CANS BETTER BE THERE TODAYSHE WAS SCREAMING AND AGAIN I ASKED HER TO NOT TALK TO ME THAT WAYI TOLD HER THEY WOULD BE THERE BY JULY 14THAND THAT I COULD NOT MAKE AN EXCEPTION FOR HER THAT I COULDN'T MAKE FOR EVERYONE ELSESHE SAID WE WERE STEALING HER MONEY, MAKING HER PAY FOR SOMETHING SHE WASN'T GETTINGI TOLD HER TO SIT BAGS OUT FOR PICK UPCUST DID NOT WANT TO DO THAT SHE WANTED HER CANSI TOLD HER WE WERE NOT STEALING AND IF SHE WOULD LIKE I COULD CLOSE THE ACCOUNT AND REFUND HER MONEYCUST CONTINUED TO CUSS AT ME AND YELL, SO I ENDED THE CALL We will deliver her cans as soon as we can It is usually within business days
When a customer is suspended for non pay & we have to pick up the garbage can and recycle can there is a redelivery fee of $45.00 and 3 months in advance due.We left messages at noon on customer's answering machine on 4/26, 5/6, 5/13, 5/14, 5/20, 5/21, and 5/24 all 2016.Customer was changed from Suspend Non Pay to Active on 6/17 but did not pay the 3 mos in advance or the cart redelivery fee. Customer called our office on 6/15. these are the notes from that call: CUST WANTED TO KNOW WHY WE TOOK HER CANS. I TRIED TO EXPLAIN TO HER THAT HER ACCOUNT WAS PAST DUE. SHE SAID THAT SHE PAID IT WITH CHECK NUMBER [redacted] I TOLD HER IF THAT WAS THE CASE ITS POSSIBLE IT POSTED TO ANOTHER ACCOUNT. I ASKED IF SHE COULD PROVIDE ME WITH THE CANCELLED CHECK FROM THE BANK. CUST SAID THAT SHE 'HATED US F [redacted] PEOPLE' AND THE LINE WENT DEAD. I CALLED MS. [redacted] BACK AND ASKED HER WHEN SHE WOULD BE CALLING THE BANK AND SHE SAID THAT SHE WOULD DO IT 'SOMETIME' BUT IT HAD BEEN PAID. CUST WAS VERY UPSET. Customer called again on 6/23: [redacted] WANTED HER CARTS BACK. THERE HAS NOT BEEN A W/O TO TAKE THEM BACK. THEY WERE P/U FOR NON PAYMENT. I TOLD CUSTOMER THERE IS A $45.00 CART DELIVERY FEE.
4/29/Mr*** was was in collections
He was told he had to pay the months in advance and a cart redelivery fee to restart. He did
9/his payment was rejected
9/30/We left a voice mail on his phone stating his service was suspended
10/We left a message his account was canceled for non payment
10/26/Mr *** called and made another payment for past due amountHe did not pay for November or December(He is on a quarterly billing cycle). The CSR explained in detail why we ask for months in advance and a Delivery fee before restarting a collection account(Mr*** had paid these fees twice before)
The CSR adjusted his bill. He will have to pay $to restart his account
Mr *** *** has a collection history with us. It has always been our policy if a customer is canceled for non payment they must pay the balance, months in advance and a cart delivery fee
Revdex.com:I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I paid my current billI was not given notification before the can was picked upI got the bill the evening before and a call after the can was picked upI was not in collections on this account.Regards,*** ***
Date Sent: 6/30/2016 9:26:33 AMWhen a customer is suspended for non pay & we have to pick up the garbage can and recycle can there is a redelivery fee of $45.00 and 3 months in advance due.We left messages at noon on customer's answering machine on 4/26, 5/6, 5/13, 5/14, 5/20, 5/21, and 5/24 all...
2016.Customer was changed from Suspend Non Pay to Active on 6/17 but did not pay the 3 mos in advance or the cart redelivery fee. Customer called our office on 6/15. these are the notes from that call: CUST WANTED TO KNOW WHY WE TOOK HER CANS. I TRIED TO EXPLAIN TO HER THAT HER ACCOUNT WAS PAST DUE. SHE SAID THAT SHE PAID IT WITH CHECK NUMBER [redacted]. I TOLD HER IF THAT WAS THE CASE ITS POSSIBLE IT POSTED TO ANOTHER ACCOUNT. I ASKED IF SHE COULD PROVIDE ME WITH THE CANCELLED CHECK FROM THE BANK. CUST SAID THAT SHE 'HATED US F[redacted] PEOPLE' AND THE LINE WENT DEAD. I CALLED MS.[redacted] BACK AND ASKED HER WHEN SHE WOULD BE CALLING THE BANK AND SHE SAID THAT SHE WOULD DO IT 'SOMETIME' BUT IT HAD BEEN PAID. CUST WAS VERY UPSET. Customer called again on 6/23: [redacted] WANTED HER CARTS BACK. THERE HAS NOT BEEN A W/O TO TAKE THEM BACK. THEY WERE P/U FOR NON PAYMENT. I TOLD CUSTOMER THERE IS A $45.00 CART DELIVERY FEE. [redacted] called on 6/23/16. Notes from that call are : CUST CALLLED AND WANTED HER CANS RETURNED TODAY. I TOLD HER THE CANS WERE NOT GOING TO BE THERE TODAY. SHE SIAD THAT SHE WANTED THE F[redacted] CANS NOW! I ASKED HER TO NOT SPEAK TO ME THAT WAY. SHE SAID SHE WOULD DO WHATEVER SHE WANTED AND THAT HER BILL WAS PAID AND THE CANS BETTER BE THERE TODAY. SHE WAS SCREAMING AND AGAIN I ASKED HER TO NOT TALK TO ME THAT WAY. I TOLD HER THEY WOULD BE THERE BY JULY 14TH. AND THAT I COULD NOT MAKE AN EXCEPTION FOR HER THAT I COULDN'T MAKE FOR EVERYONE ELSE. SHE SAID WE WERE STEALING HER MONEY, MAKING HER PAY FOR SOMETHING SHE WASN'T GETTING. I TOLD HER TO SIT BAGS OUT FOR PICK UP. CUST DID NOT WANT TO DO THAT SHE WANTED HER CANS. I TOLD HER WE WERE NOT STEALING AND IF SHE WOULD LIKE I COULD CLOSE THE ACCOUNT AND REFUND HER MONEY. CUST CONTINUED TO CUSS AT ME AND YELL, SO I ENDED THE CALL. We will deliver her cans as soon as we can. It is usually within 15 business days.
When a customer is suspended for non pay & we have to pick up the garbage can and recycle can there is a redelivery fee of $45.00 and 3 months in advance due.We left messages at noon on customer's answering machine on 4/26, 5/6, 5/13, 5/14, 5/20, 5/21, and 5/24 all 2016.Customer was changed from Suspend Non Pay to Active on 6/17 but did not pay the 3 mos in advance or the cart redelivery fee. Customer called our office on 6/15. these are the notes from that call: CUST WANTED TO KNOW WHY WE TOOK HER CANS. I TRIED TO EXPLAIN TO HER THAT HER ACCOUNT WAS PAST DUE. SHE SAID THAT SHE PAID IT WITH CHECK NUMBER [redacted] I TOLD HER IF THAT WAS THE CASE ITS POSSIBLE IT POSTED TO ANOTHER ACCOUNT. I ASKED IF SHE COULD PROVIDE ME WITH THE CANCELLED CHECK FROM THE BANK. CUST SAID THAT SHE 'HATED US F[redacted] PEOPLE' AND THE LINE WENT DEAD. I CALLED MS.[redacted] BACK AND ASKED HER WHEN SHE WOULD BE CALLING THE BANK AND SHE SAID THAT SHE WOULD DO IT 'SOMETIME' BUT IT HAD BEEN PAID. CUST WAS VERY UPSET. Customer called again on 6/23: [redacted] WANTED HER CARTS BACK. THERE HAS NOT BEEN A W/O TO TAKE THEM BACK. THEY WERE P/U FOR NON PAYMENT. I TOLD CUSTOMER THERE IS A $45.00 CART DELIVERY FEE.
Date Sent: 6/30/9:26:AMWhen a customer is suspended for non pay & we have to pick up the garbage can and recycle can there is a redelivery fee of $and months in advance due.We left messages at noon on customer's answering machine on 4/26, 5/6, 5/13, 5/14, 5/20, 5/21, and 5/all 2016.Customer was changed from Suspend Non Pay to Active on 6/but did not pay the mos in advance or the cart redelivery fee Customer called our office on 6/these are the notes from that call: CUST WANTED TO KNOW WHY WE TOOK HER CANSI TRIED TO EXPLAIN TO HER THAT HER ACCOUNT WAS PAST DUESHE SAID THAT SHE PAID IT WITH CHECK NUMBER ***I TOLD HER IF THAT WAS THE CASE ITS POSSIBLE IT POSTED TO ANOTHER ACCOUNTI ASKED IF SHE COULD PROVIDE ME WITH THE CANCELLED CHECK FROM THE BANKCUST SAID THAT SHE 'HATED US F [redacted] PEOPLE' AND THE LINE WENT DEADI CALLED MS[redacted] BACK AND ASKED HER WHEN SHE WOULD BE CALLING THE BANK AND SHE SAID THAT SHE WOULD DO IT 'SOMETIME' BUT IT HAD BEEN PAIDCUST WAS VERY UPSET Customer called again on 6/23: [redacted] WANTED HER CARTS BACK THERE HAS NOT BEEN A W/O TO TAKE THEM BACK THEY WERE P/U FOR NON PAYMENT I TOLD CUSTOMER THERE IS A $CART DELIVERY FEE [redacted] called on 6/23/ Notes from that call are : CUST CALLLED AND WANTED HER CANS RETURNED TODAYI TOLD HER THE CANS WERE NOT GOING TO BE THERE TODAYSHE SIAD THAT SHE WANTED THE F [redacted] CANS NOW! I ASKED HER TO NOT SPEAK TO ME THAT WAYSHE SAID SHE WOULD DO WHATEVER SHE WANTED AND THAT HER BILL WAS PAID AND THE CANS BETTER BE THERE TODAYSHE WAS SCREAMING AND AGAIN I ASKED HER TO NOT TALK TO ME THAT WAYI TOLD HER THEY WOULD BE THERE BY JULY 14THAND THAT I COULD NOT MAKE AN EXCEPTION FOR HER THAT I COULDN'T MAKE FOR EVERYONE ELSESHE SAID WE WERE STEALING HER MONEY, MAKING HER PAY FOR SOMETHING SHE WASN'T GETTINGI TOLD HER TO SIT BAGS OUT FOR PICK UPCUST DID NOT WANT TO DO THAT SHE WANTED HER CANSI TOLD HER WE WERE NOT STEALING AND IF SHE WOULD LIKE I COULD CLOSE THE ACCOUNT AND REFUND HER MONEYCUST CONTINUED TO CUSS AT ME AND YELL, SO I ENDED THE CALL We will deliver her cans as soon as we can It is usually within business days
When a customer is suspended for non pay & we have to pick up the garbage can and recycle can there is a redelivery fee of $45.00 and 3 months in advance due.We left messages at noon on customer's answering machine on 4/26, 5/6, 5/13, 5/14, 5/20, 5/21, and 5/24 all 2016.Customer was changed from Suspend Non Pay to Active on 6/17 but did not pay the 3 mos in advance or the cart redelivery fee. Customer called our office on 6/15. these are the notes from that call: CUST WANTED TO KNOW WHY WE TOOK HER CANS. I TRIED TO EXPLAIN TO HER THAT HER ACCOUNT WAS PAST DUE. SHE SAID THAT SHE PAID IT WITH CHECK NUMBER [redacted] I TOLD HER IF THAT WAS THE CASE ITS POSSIBLE IT POSTED TO ANOTHER ACCOUNT. I ASKED IF SHE COULD PROVIDE ME WITH THE CANCELLED CHECK FROM THE BANK. CUST SAID THAT SHE 'HATED US F [redacted] PEOPLE' AND THE LINE WENT DEAD. I CALLED MS. [redacted] BACK AND ASKED HER WHEN SHE WOULD BE CALLING THE BANK AND SHE SAID THAT SHE WOULD DO IT 'SOMETIME' BUT IT HAD BEEN PAID. CUST WAS VERY UPSET. Customer called again on 6/23: [redacted] WANTED HER CARTS BACK. THERE HAS NOT BEEN A W/O TO TAKE THEM BACK. THEY WERE P/U FOR NON PAYMENT. I TOLD CUSTOMER THERE IS A $45.00 CART DELIVERY FEE.
4/29/Mr*** was was in collections
He was told he had to pay the months in advance and a cart redelivery fee to restart. He did
9/his payment was rejected
9/30/We left a voice mail on his phone stating his service was suspended
10/We left a message his account was canceled for non payment
10/26/Mr *** called and made another payment for past due amountHe did not pay for November or December(He is on a quarterly billing cycle). The CSR explained in detail why we ask for months in advance and a Delivery fee before restarting a collection account(Mr*** had paid these fees twice before)
The CSR adjusted his bill. He will have to pay $to restart his account
Mr *** *** has a collection history with us. It has always been our policy if a customer is canceled for non payment they must pay the balance, months in advance and a cart delivery fee
We received a check from them thank u
Revdex.com:I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I paid my current billI was not given notification before the can was picked upI got the bill the evening before and a call after the can was picked upI was not in collections on this account.Regards,*** ***
Date Sent: 6/30/2016 9:26:33 AMWhen a customer is suspended for non pay & we have to pick up the garbage can and recycle can there is a redelivery fee of $45.00 and 3 months in advance due.We left messages at noon on customer's answering machine on 4/26, 5/6, 5/13, 5/14, 5/20, 5/21, and 5/24 all...
2016.Customer was changed from Suspend Non Pay to Active on 6/17 but did not pay the 3 mos in advance or the cart redelivery fee. Customer called our office on 6/15. these are the notes from that call: CUST WANTED TO KNOW WHY WE TOOK HER CANS. I TRIED TO EXPLAIN TO HER THAT HER ACCOUNT WAS PAST DUE. SHE SAID THAT SHE PAID IT WITH CHECK NUMBER [redacted]. I TOLD HER IF THAT WAS THE CASE ITS POSSIBLE IT POSTED TO ANOTHER ACCOUNT. I ASKED IF SHE COULD PROVIDE ME WITH THE CANCELLED CHECK FROM THE BANK. CUST SAID THAT SHE 'HATED US F[redacted] PEOPLE' AND THE LINE WENT DEAD. I CALLED MS.[redacted] BACK AND ASKED HER WHEN SHE WOULD BE CALLING THE BANK AND SHE SAID THAT SHE WOULD DO IT 'SOMETIME' BUT IT HAD BEEN PAID. CUST WAS VERY UPSET. Customer called again on 6/23: [redacted] WANTED HER CARTS BACK. THERE HAS NOT BEEN A W/O TO TAKE THEM BACK. THEY WERE P/U FOR NON PAYMENT. I TOLD CUSTOMER THERE IS A $45.00 CART DELIVERY FEE. [redacted] called on 6/23/16. Notes from that call are : CUST CALLLED AND WANTED HER CANS RETURNED TODAY. I TOLD HER THE CANS WERE NOT GOING TO BE THERE TODAY. SHE SIAD THAT SHE WANTED THE F[redacted] CANS NOW! I ASKED HER TO NOT SPEAK TO ME THAT WAY. SHE SAID SHE WOULD DO WHATEVER SHE WANTED AND THAT HER BILL WAS PAID AND THE CANS BETTER BE THERE TODAY. SHE WAS SCREAMING AND AGAIN I ASKED HER TO NOT TALK TO ME THAT WAY. I TOLD HER THEY WOULD BE THERE BY JULY 14TH. AND THAT I COULD NOT MAKE AN EXCEPTION FOR HER THAT I COULDN'T MAKE FOR EVERYONE ELSE. SHE SAID WE WERE STEALING HER MONEY, MAKING HER PAY FOR SOMETHING SHE WASN'T GETTING. I TOLD HER TO SIT BAGS OUT FOR PICK UP. CUST DID NOT WANT TO DO THAT SHE WANTED HER CANS. I TOLD HER WE WERE NOT STEALING AND IF SHE WOULD LIKE I COULD CLOSE THE ACCOUNT AND REFUND HER MONEY. CUST CONTINUED TO CUSS AT ME AND YELL, SO I ENDED THE CALL. We will deliver her cans as soon as we can. It is usually within 15 business days.
When a customer is suspended for non pay & we have to pick up the garbage can and recycle can there is a redelivery fee of $45.00 and 3 months in advance due.We left messages at noon on customer's answering machine on 4/26, 5/6, 5/13, 5/14, 5/20, 5/21, and 5/24 all 2016.Customer was changed from Suspend Non Pay to Active on 6/17 but did not pay the 3 mos in advance or the cart redelivery fee. Customer called our office on 6/15. these are the notes from that call: CUST WANTED TO KNOW WHY WE TOOK HER CANS. I TRIED TO EXPLAIN TO HER THAT HER ACCOUNT WAS PAST DUE. SHE SAID THAT SHE PAID IT WITH CHECK NUMBER [redacted] I TOLD HER IF THAT WAS THE CASE ITS POSSIBLE IT POSTED TO ANOTHER ACCOUNT. I ASKED IF SHE COULD PROVIDE ME WITH THE CANCELLED CHECK FROM THE BANK. CUST SAID THAT SHE 'HATED US F[redacted] PEOPLE' AND THE LINE WENT DEAD. I CALLED MS.[redacted] BACK AND ASKED HER WHEN SHE WOULD BE CALLING THE BANK AND SHE SAID THAT SHE WOULD DO IT 'SOMETIME' BUT IT HAD BEEN PAID. CUST WAS VERY UPSET. Customer called again on 6/23: [redacted] WANTED HER CARTS BACK. THERE HAS NOT BEEN A W/O TO TAKE THEM BACK. THEY WERE P/U FOR NON PAYMENT. I TOLD CUSTOMER THERE IS A $45.00 CART DELIVERY FEE.