Dream Excursions Travel

I paid 2,740.00 to [redacted] for a trip to Hawaii for my son's wedding. [redacted] took all of our money and did not book the trip. My son went to the airport only to find out that there were no confirmed fight or hotel. She came to the airport but still did not get us confirmed flight and hotel. She claimed that she had to leave to pick her daughter up from school and then she would return to take care of the situation. She never returned, neither would she answer our calls after that. I would like a full refund. She also owes my son and daughter-n-law a total of about $10,000.00, he would also like a refund.Desired SettlementI would like to get our money back. We trusted this company with our money and she betrayed our trust.Business ResponseDear [redacted] This note is in response to Revdex.com Complaint [redacted]). Please see [redacted] letter. However, [redacted] was issued a full refund of all fees paid to agency. Thank you,[redacted]

In 2012, my family and I want to have a family vacation. Because most of family had not been on a cruise, it was agreed that we would use a travel agent in their area. Well, for many reasons my family decided not to go on the trip. However, we had been communicating with [redacted] of Dream Excursions Travel regarding destinations and pricing. I decided to book our trip with her agency. My cousin had travel with the agency to Texas for a football trip and local a radio personality had endorsed her on the show. We felt confident with this choice and began sending money for over a year.Our vacation was scheduled for November 9, 2013. I attempted to contact [redacted] on October 22nd regarding finalization of any balances and receiving documentation. I received the runaway for weeks. We contacted the Collierville police, the cruise line and my attorney everyday. The cruise line repeatedly reported that we had no reservations for November 9th. The Detective advised us to go to my local police department in Michigan and file a local complaint. I will also be required to spend more money to travel to Tennessee to file charges as well. [redacted] finally called me on November 4th, 2013. She stated that she had bad news, and she was unable to pay for our vacations due to troubles she was having with other dissatisfied clients. She stated that $45,000.00 was taken from her account. She stated that had to get a lawyer and was attempting to retrieve the money from the credit card company. She asked that I be patient and she promise to repay all of the expenses. She also stated that she will be giving us a free trip.According to the police today, November 5, 2103 they received more complaints against her. I spoke with a local attorney who indicated that I will be paying $2,000 - $4,000 to sue her with no promise of collecting any monies even with a judgment in my favor. There were 10 of us in our group which included a foster child and my nieces who had never been on a vacation. My son had ironed and packed his clothes. As you can imagine they are heart broke. We spent with airfare over $15,000 for nothingDesired SettlementWe want to receive our money back in full. Business Response Dear Ms. Jones, This note is in response to Complaint [redacted]. I have been in contact with [redacted] directly and an amicable resolution is in process to issue a full refund. Thank you,[redacted]

Complaint[redacted] of Dream Excursions Travel received money from me to book a weekend travel trip to Punta Cana Dominican Republic during the Labor Day weekend from Thursday, August 30, 2013 to Tuesday, September 3, 2013. [redacted] failed to provide our group including me with any confirmation numbers to airlines. However, the day prior she did give us an itinerary listing of airline information. Wednesday night August 29, 2013 we including me called the airline and found out that our traveling arrangement was cancelled and [redacted] had not paid any funds toward our trip. I contacted Ms. [redacted] on Thursday, August 30 and she stated she will be refunding my money as we speak. I have contacted Ms. [redacted] on several occasions and she stated that she made the refund to my account; however as of today the refund has not hit my account. [redacted] is currently not returning my calls and has failed to return my fund money to me. I have bank statement that shows the debit amounts for the trip. I just want to receive my refund amount total of $2,795.00.Please help.[redacted] ByrdProduct_Or_Service: Travel Package - Punta Cana Dominican Republic Desired SettlementI would like to receive my money that is due to me. $2795.00Business ResponseDear [redacted] This note is in response to Revdex.com Complaints [redacted] & [redacted] and [redacted] both purchased a package to Punta Cana, DR around February 2013 with other group members. The group package was purchased (and booked) upon receipt of the initial per person deposit. Everyone in the group was well aware of the details of the package to include total cost , deposit amount, and final payment due date. Although most of the people in the group paid in full on or before the final payment due date, there were several people in the group who did not pay in a timely fashion. My office contacted and spoke with each person in the group one week prior to final payment due date as a reminder. I was able to get a final payment extension with the wholesaler, but some members in the group were still unable to make final payment by the new due date further impacting the entire group. Because most of the people in the group travelled with my agency to the same event in 2012, as well as other trips, I was doing everything within my power to hold the group together to prevent cancellation. The Wholesaler even worked with my agency to hold the group together, but some group members still did not have their final payment available. When one person in the group does not keep their commitment, it affects everyone in the group. Therefore, causing the entire group to cancel at the very last minute. I held the group together as long as I could. In the past, the group has been use to the agency making the final payment, but this year the agency was unable to pay on behalf of the group because of some illegal chargeback issues from two other clients. Nevertheless, both [redacted] and [redacted] have been issued a full refund via credit card (the method in which they paid for the trip). Thank you,[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This is not True. I have not receive any money from Ms. [redacted] or her company. She has not taken care of her obligation in refunding my money back to me. I only want want is due back to me. I work hard for my money and should not have anyone misrepresent information to me.

Paid for a trip totaling $3,260 that was never booked and has yet to be refunded after the allotted days specified by the business. Have been given an extensive run-around and the business has not reciprocated any communication efforts (phone, email or text). This impacted a small group of people (7 total), who all have not been refunded. One was given a check that was not honored by the bank due to insufficient funds.Product_Or_Service: Vacation to Punta Cana, Dominican RepublicDesired SettlementWould like for monies to be refunded as promised. Was told 3 to 5 business days, but it has been 10 business days (15 calendar days) since refund was promised.Business ResponseThis note is in response to Revdex.com Complaints [redacted]) & [redacted] and [redacted] both purchased a package to Punta Cana, DR around February 2013 with other group members. The group package was purchased (and booked) upon receipt of the initial per person deposit. Everyone in the group was well aware of the details of the package to include total cost , deposit amount, and final payment due date. Although most of the people in the group paid in full on or before the final payment due date, there were several people in the group who did not pay in a timely fashion. My office contacted and spoke with each person in the group one week prior to final payment due date as a reminder. I was able to get a final payment extension with the wholesaler, but some members in the group were still unable to make final payment by the new due date further impacting the entire group. Because most of the people in the group travelled with my agency to the same event in 2012, as well as other trips, I was doing everything within my power to hold the group together to prevent cancellation. The Wholesaler even worked with my agency to hold the group together, but some group members still did not have their final payment available. When one person in the group does not keep their commitment, it affects everyone in the group. Therefore, causing the entire group to cancel at the very last minute. I held the group together as long as I could. In the past, the group has been use to the agency making the final payment, but this year the agency was unable to pay on behalf of the group because of some illegal chargeback issues from two other clients. Nevertheless, both [redacted] and [redacted] have been issued a full refund via credit card (the method in which they paid for the trip). Thank you,[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)No refund has been received as explained by [redacted]. I was able to retrieve my payments by disputing the transactions via the banking institutions used to make payment. I understand that lack of payment by one will impact the entire group. I don't contend that at all. However, NONE of that was EVER communicated, and it wasn't until 24 hours before departure that this was explained. Communication could have easily avoided this issue and permitted those of us in the group who DID pay an opportunity to re-book in a decent amount of time. As a result, I was the only one of a group of about 7 to still go on the trip, but ended up paying out of pocked a second time while waiting for a refund that also has not happened to day from Dream Excursions.

My husband and I as well as family members booked a trip with [redacted]/owner of Dream Excursions Travel January 2013. We were schedule to get married in Maui, Hawaii October 22, 2013. Our trip including the two of us and 3 children . 4 days in Honolulu and flying over Sunday evening October 20 to Maui for the wedding. Our trip was paid in full June 7, 2013 total amt. of $6925.00. I've touched basis with [redacted] on the regular to follow-up on wedding plans that were never scheduled. I had to schedule my own wedding Wednesday Oct. 16 day before our plane was scheduled to depart Memphis for Hawaii. I nor my family members who booked trip with her as well never received a call back or itiernary in email from [redacted] prior to October 17 around 1130 pm with a fake confirmation# for flights leaving a day late October 18. My family and I all packed and went to airport to board a 6am flight with [redacted] that was NOT paid for. I called [redacted] and informed her of this, she arrived at the airport a hour and a half late. We still had time to get on the next flight that was leaving at 9am. I informed her that we would like to catch that one. Needless to say she COULDN'T pay for that flight either. My family and I waited at the airport til around 330 pm. [redacted] left us there promising to come right back after picking her child up from school and never showed up. She will not answer any of our calls, texts, or emails. My husband and I had to rebook the trip ourselves to Maui, so we can join our guest who were there waiting for us for the wedding that was scheduled Tues Oct. 22nd. Fortunately they didn't book their travel with her. My mother-in-law and sister-in-law booked with [redacted] as well. They were to leave Memphis that following Sat. Oct. 19 enroute to Maui for the wedding. They never heard anything from [redacted], like us she emailed a fake confirmation# to them. They too had to purchase another trip to Maui to make it to the wedding. I am so HURT!! and DISGUSTED !!Product_Or_Service: trip to hawaiiDesired SettlementShe ruined the most important day of my life!!!! I want a COMPLETE REFUND as well as compensation for pain and suffering!!! and having to purchase another ENTIRE trip!!!! Business ResponseDear [redacted]This note is in response to Complaint [redacted]. I was at my attorney' office on October 30, 2013, when my attorney, [redacted], called Mr.[redacted] told him I was in her office and that we were calling to resolve this matter. He refused to discuss this issue with my attorney. The next day, he went and got a warrant, stating he had not heard from me. My attorney has advised me not to make any further statements, since Mr. [redacted] is seeking prosecution of a criminal case. Thank you,[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I would like a full refund. She has a history of writing bad checks. I DO NOT WANT HER CHECK!!! I would like a cashier's check or cash like I gave her, for the full amount. No she has not contacted me prior or after my wedding was scheduled. I called her numerous of times, she never answered my calls. UNACCEPTABLE!!!!!

I booked a 2 bedroom penthouse suite at a hotel in Las Vegas via [redacted] of Dream Excursions in [redacted] Prior to arrival, I contacted the hotel as 2 bedroom was not specified on the reservation. They had me booked for a 1 bedroom penthouse suite. I contacted [redacted] who said that "a mistake had been made and they would offer a smaller 1 bedroom to compensate for the error." Upon arrival, I was told there was NO reservation for us for us as both had been canceled. Again, I immediately contacted [redacted]. She contacted the front desk and stated she "had no idea what happened." She went back and forth with the front desk and stated she'd paid for us 2 one bedroom penthouse suites and continued to express how "sorry she was for the mixup." The hotel secured a room hold on my credit card for both rooms. I told her I could not understand why since the 2nd one was complimentary, but, I was just glad to have a room. After a couple of weeks, I noticed that my room hold had not been released. I contacted the hotel and was told that they needed me to pay the balance on the room since a payment was not received in the beginning. [redacted] declared for weeks after that she'd made payment, however, to this date, she has yet to show proof that on that date, her credit card was charged. As of today, I was told by the hotel that they will be proceeding with securing the balance from my credit card (over $4000.00). According to the hotel, it is my responsibility to obtain payment from [redacted]. To date, she has continued to deny that she never made payment even though the hotel has even run the merchants tape and it clearly shows no payment from her on that date. According to their authorization form, the [redacted] card that she gave them was declined and she told them that she would call back and give them another card number. She never did.Desired SettlementComplete reimbursement for the amount that arranged with the hotel in full and full reimbursement for my payment.

I gave Dream Excursions a 300.00 Cashiers check,although the deposit was 500.00..I was told that 200.00 was spent on travel insurance for the trip. I discussed traveling abroad with Dream Excursionsfor July 26-August 2,2014. Initial deposit was 500.00 due by July 1,2013.I paid 300.00.The fare for the trip was 2298,not including Airfare, that infomation would be provided after Sept 1,2013.In March 2014, I was told by some one who was considering travelng that the fare was 1600.00,I was not told by the Agent. I called the Agent in May to explain that I had changed my mind re: the trip. Ms. [redacted] explained that I could only get a refund of 100.00 because she had purchased travel insurance on me for the trip. I asked how could that happen without a booking number,.and no booked airfare.I requested a copy of the travel insurance policy taken out in my name she explained that it was a group policy,I told her I needed proof that 200.00 was paid in my name.I never received the info. I called [redacted] the company on the trip booket and was told there was no reservation or no cancelled reservation in my name and that travel insurance could not be purchase unless there was a booked reservation or a number. and was told that I should contact authorities.I explained to Ms [redacted] that I will pay her for her time but I needed proof that she had purchased travel insurance in my name,the information was never provided.I just need to see proof of the 200.00 policy.Desired SettlementI expect 250.00 of my money back I am willng to give her 50.00 for her time.