From: *** ***Date: Fri, Dec 4, at 12:PMSubject: J P Bertocki InsuranceTo: ***@myRevdex.com.orgCc: *** *** , John B*** Dear *** ***,Please be advised that our law firm has been
retained by J P Bertocki Insurance for representation with respect to all matters arising out of the transactions that occurred from November 2, with *** ***Based on our preliminary investigation, it is our opinion that *** *** is defaming and damaging J P Bertocki Insurance’s personal and professional reputation and character.J P Bertocki insurance has been a reputable carrier or *** Insurance for the last years as well as having a stellar reputation within the community. We have recently been made aware that *** *** has engaged in spreading false, destructive, and defamatory rumors about his business experience J P Bertocki Insurance. We are prepared to defend against these accusations to the fullest extent. Sincerely, *** ***, Esq
Dream Finders Homes consider this matter to be
resolved and closed.
Dream Finders Homes has gone above and beyond to
accommodate Mr. [redacted]. To provide
excellent customer service we have offered resolution for an item that is not
warrantable to no avail.
The repair to the...
driveway was completed May 21,
2015 by cutting out the damage and replacing the cracked 4’x4’ area. Dream
Finders Homes communicated well with the homeowner expectations of what the
repair entailed up front. Dream Finders Homes attempted to schedule a follow up
meeting with the homeowner to further discuss the conversation that took place
but the homeowner decided to dismiss the issue and decided to leave it as is.
Email from Mr. [redacted] dated June 17, 2015 at
8:46 a.m.
Do not bother with coming out I just need all other
issues fixed ASAP as I am listing my house for sale today
Email to Mr. [redacted]
dated June 16, 2015 at 6:38 a.m.
It is not my intention to
wait anything out but to resolve the matter amicably. As I said to you on the
phone, neither repair is wrong with fixing the driveway, pouring an entire
section or cutting out the damage and replacing the cracked area. The only
thing important to me is setting the right expectation with the customer and
both Frank [redacted], my warranty representative, and [redacted], the
concrete subcontractor, feel they communicated well with you what the
expectation was for the repair. If you disagree, I am more than happy to meet
at your home with Barrett to re-hash the conversation and if we determine it
went differently than as I am understanding as it was discussed, we will
re-consider how it was completed.
If you elect not to
pursue this any further, can we still complete the other outstanding warranty
items in your home that we have discussed with you?
From our discussion over the phone last week, I
have had Frank follow up with you regarding your outstanding warranty items not
completed yet. He will see these items through to completion.
We searched our written records that Frank had
through correspondence for setting correct expectations with the driveway. From
what I understand, most conversations were in person or over the phone.
Email to Mr. [redacted] dated May 15, 2015 at
10:38 a.m.
?We have [redacted] schedule for the
repairs at your home for the 21st of May that will be a Thursday.
You will be unable to drive across the
repair until it is fully cured.
Can you confirm this as soon as possible?
Weather permitting, the weather looks good for
Thursday but could change.
The day of the concrete repair pour your vehicle
was parked in the section you have claimed should have been removed and
repoured which leads me to believe you understood that only the corner was
getting replaced. I spoke with [redacted], the owner of the concrete
company, who performed the repair work and he said the conversation he had with
you was more than simply him jumping out of his truck and circling the location
with you and driving off without any conversation as you described to me. He
expressed that he walked both the front area and the rear patio with you
thoroughly and discussed many other things such as how great hunting would be
the animals in the woods, etc.
He has agreed to meet me at your home later this
week if you wish to have us re-evaluate this conversation and discuss in person
further?
Sincerely,
Dream
Finders Homes
Dear Mr. [redacted],
We are sorry for any frustrations you have faced in the building
process. Our hope is that every customer has an enjoyable experience with Dream
Finders Homes.
As previously discussed, Dream Finders Homes has followed the
site engineering plans associated with...
[redacted]. In addition,
Dream Finders has provided downspouts and underground drains to dispose of
rainfall to prevent erosion. There have not been any further issues to this
home site since the work has been completed. Because this location does not
require a retaining wall be installed, Dream Finders Homes does not intend to
install bulkhead at this location.
In other areas of the community, there are elevation gradients
that are steeper and did required retaining wall construction to stabilize the
dirt. Dream Finders has taken the necessary steps in these locations.
Thank you for understanding.
[redacted]
I apologize
for the inconvenience and delay of your earnest money refund in the amount
of $6900.00.
Unfortunately,
the delay occurred while the president of Dream Finders Homes was out of
town. Your documents were sent by [redacted]...
[redacted] for his signature, at which time the below notification was received from
[redacted], which resulted in the package being returned to Dream Finders
Homes.
[redacted]
Express National Service Disruption
Last Update:
March 6, 2015
Winter weather including
extremely cold temperatures impacted the Memphis hub last night, resulting in
inbound and outbound flight delays. Potential delays are possible for package
deliveries across the U.S. with a delivery commitment of March 6, 2015. [redacted]
is committed to provide service to the best of our ability. Please continue to
check [redacted].com for updates.
Winter
Storm
Last Update:
March 6, 2015
The winter storm
that brought hazardous conditions across the southeastern and northeastern U.S.
earlier is still leaving difficult conditions and continues to affect [redacted]
operations. Unavoidable service delays should be expected due to local road
conditions. [redacted] is committed to providing service to the best of our ability
in areas affected by the storm and as local conditions allow. We will continue
to monitor the situation to minimize the impact on service.
A refund in the amount of $6900.00 has been generated today
and sent by [redacted] to be delivered at your home tomorrow.
Again, please accept our sincere apology for any
inconvenience this may have caused.
Sincerely,
[redacted]
From: *** ***Date: Fri, Dec 4, at 12:PMSubject: J P Bertocki InsuranceTo: ***@myRevdex.com.orgCc: *** *** , John B*** Dear *** ***,Please be advised that our law firm has been
retained by J P Bertocki Insurance for representation with respect to all matters arising out of the transactions that occurred from November 2, with *** ***Based on our preliminary investigation, it is our opinion that *** *** is defaming and damaging J P Bertocki Insurance’s personal and professional reputation and character.J P Bertocki insurance has been a reputable carrier or *** Insurance for the last years as well as having a stellar reputation within the community. We have recently been made aware that *** *** has engaged in spreading false, destructive, and defamatory rumors about his business experience J P Bertocki Insurance. We are prepared to defend against these accusations to the fullest extent. Sincerely, *** ***, Esq
Dream Finders Homes consider this matter to be
resolved and closed.
Dream Finders Homes has gone above and beyond to
accommodate Mr. [redacted]. To provide
excellent customer service we have offered resolution for an item that is not
warrantable to no avail.
The repair to the...
driveway was completed May 21,
2015 by cutting out the damage and replacing the cracked 4’x4’ area. Dream
Finders Homes communicated well with the homeowner expectations of what the
repair entailed up front. Dream Finders Homes attempted to schedule a follow up
meeting with the homeowner to further discuss the conversation that took place
but the homeowner decided to dismiss the issue and decided to leave it as is.
Email from Mr. [redacted] dated June 17, 2015 at
8:46 a.m.
Do not bother with coming out I just need all other
issues fixed ASAP as I am listing my house for sale today
Email to Mr. [redacted]
dated June 16, 2015 at 6:38 a.m.
It is not my intention to
wait anything out but to resolve the matter amicably. As I said to you on the
phone, neither repair is wrong with fixing the driveway, pouring an entire
section or cutting out the damage and replacing the cracked area. The only
thing important to me is setting the right expectation with the customer and
both Frank [redacted], my warranty representative, and [redacted], the
concrete subcontractor, feel they communicated well with you what the
expectation was for the repair. If you disagree, I am more than happy to meet
at your home with Barrett to re-hash the conversation and if we determine it
went differently than as I am understanding as it was discussed, we will
re-consider how it was completed.
If you elect not to
pursue this any further, can we still complete the other outstanding warranty
items in your home that we have discussed with you?
From our discussion over the phone last week, I
have had Frank follow up with you regarding your outstanding warranty items not
completed yet. He will see these items through to completion.
We searched our written records that Frank had
through correspondence for setting correct expectations with the driveway. From
what I understand, most conversations were in person or over the phone.
Email to Mr. [redacted] dated May 15, 2015 at
10:38 a.m.
?We have [redacted] schedule for the
repairs at your home for the 21st of May that will be a Thursday.
You will be unable to drive across the
repair until it is fully cured.
Can you confirm this as soon as possible?
Weather permitting, the weather looks good for
Thursday but could change.
The day of the concrete repair pour your vehicle
was parked in the section you have claimed should have been removed and
repoured which leads me to believe you understood that only the corner was
getting replaced. I spoke with [redacted], the owner of the concrete
company, who performed the repair work and he said the conversation he had with
you was more than simply him jumping out of his truck and circling the location
with you and driving off without any conversation as you described to me. He
expressed that he walked both the front area and the rear patio with you
thoroughly and discussed many other things such as how great hunting would be
the animals in the woods, etc.
He has agreed to meet me at your home later this
week if you wish to have us re-evaluate this conversation and discuss in person
further?
Sincerely,
Dream
Finders Homes
Dear Mr. [redacted],
We are sorry for any frustrations you have faced in the building
process. Our hope is that every customer has an enjoyable experience with Dream
Finders Homes.
As previously discussed, Dream Finders Homes has followed the
site engineering plans associated with...
[redacted]. In addition,
Dream Finders has provided downspouts and underground drains to dispose of
rainfall to prevent erosion. There have not been any further issues to this
home site since the work has been completed. Because this location does not
require a retaining wall be installed, Dream Finders Homes does not intend to
install bulkhead at this location.
In other areas of the community, there are elevation gradients
that are steeper and did required retaining wall construction to stabilize the
dirt. Dream Finders has taken the necessary steps in these locations.
Thank you for understanding.
[redacted]
Dear Mr.
Gardner:
I apologize
for the inconvenience and delay of your earnest money refund in the amount
of $6900.00.
Unfortunately,
the delay occurred while the president of Dream Finders Homes was out of
town. Your documents were sent by [redacted]...
[redacted] for his signature, at which time the below notification was received from
[redacted], which resulted in the package being returned to Dream Finders
Homes.
[redacted]
Express National Service Disruption
Last Update:
March 6, 2015
Winter weather including
extremely cold temperatures impacted the Memphis hub last night, resulting in
inbound and outbound flight delays. Potential delays are possible for package
deliveries across the U.S. with a delivery commitment of March 6, 2015. [redacted]
is committed to provide service to the best of our ability. Please continue to
check [redacted].com for updates.
Winter
Storm
Last Update:
March 6, 2015
The winter storm
that brought hazardous conditions across the southeastern and northeastern U.S.
earlier is still leaving difficult conditions and continues to affect [redacted]
operations. Unavoidable service delays should be expected due to local road
conditions. [redacted] is committed to providing service to the best of our ability
in areas affected by the storm and as local conditions allow. We will continue
to monitor the situation to minimize the impact on service.
A refund in the amount of $6900.00 has been generated today
and sent by [redacted] to be delivered at your home tomorrow.
Again, please accept our sincere apology for any
inconvenience this may have caused.
Sincerely,
[redacted]