Dream Girls Hair Import & Salon Reviews (1)
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Dream Girls Hair Import & Salon Rating
Description: Beauty Supplies & Equipment
Address: 9090 Elk Grove Blvd, Elk Grove, California, United States, 95624-2046
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Review: I spoke to [redacted] (receptionist) at Dreamgirls March 4th around 10:30am to schedule a hair appointment for March 7th at 3:00pm for a weave with minimal hair left out. We spent about 15 minutes on the phone, she explained the prices, hair styles, she even went in the back room to check to see if they had a specific brand of hair that I requested. When we booked the appointment she told me there was a $100 deposit for the appointment. I asked how far in advance would I need to cancel to get the deposit back and [redacted] said 24 hours. I called Dreamgirls around 6 am March 5th to cancel the appointment. [redacted] called me back later that day and confirmed that I canceled the appointment. When I was reviewing my credit card report March 10th I noticed the charge was still on my card. I called Dreamgirls March 10th and left a voice mail inquiring about the charge. [redacted] called me at 10:05 am on March 10th explaining that there may have been some confusion and the deposit was not refundable. I explained to her that during our conversation she never once mentioned that the deposit was non-refundable. I reminded her that I asked about the cancellation policy and I restated what she told me on March 4th. At this point I requested for the manager to call me and [redacted] said she would give them the message. I have not heard back from anyone at Dreamgirls and I contacted my credit card company to dispute the charge. I am disappointed in the lack of professionalism that was exhibited by the staff and managers at this establishment.Desired Settlement: I would like a refund of my $100