Dream Maker Bath & Kitchen Reviews (1)
Dream Maker Bath & Kitchen Rating
Description: KITCHEN & BATH-DESIGN & REMODELING
Address: 123 N. Bridge St., Elkton, Maryland, United States, 21921
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www.latruckparts308.com
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Review: Dream maker remodeled an existing bathroom. Re-tiled the shower. This shower shares a wall with the main bathroom that I am remodeling. When I opened the wall there was 3 inches of standing water between the membrane and the cement board shower wall. I called about it and the owner came and looked at it and sent his the man who installed the shower and tile and he told me that this was normal. I understand that grout and some tile are not water proof however I questioned the 3"+ standing water . This was the only wall I opened because of the new remodel. I'm concerned what is behind the other walls and if this could lead to any mold and health issues in the future. I have emailed Dream maker about this but I haven't received any replies.Desired Settlement: Either an assurance, in writing, that this is normal and there will not be any problems in the future because of this, fix the problem or pay for me to have it repaired.
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Response:
This is if reply to your letter dated 10/1/13 referencing ID [redacted]. The work at Mr, [redacted]’s home was completed in 2011 and carried a one year warranty. When Mr. [redacted] called about the water in the shower I visited his home the same day to take a look. I then had the tile installer, [redacted], visit Mr, [redacted]'s home, as well, [redacted] explained to me that it is not unusual for water to puddle under the tile base. The water level is controlled by seep holes in the drain pipe, so the level will not rise any higher than those holes. The shower pan under the tile shower floor is performing exactly as it is supposed to. The only difference in this ease is that Mr. [redacted] opened an adjoining wall which allowed him to see the water in the pan. Any shower pan will do this. As new water is introduced and drains into the pan, it forces the old water down the seep holes. There is recirculation, not stagnation. [redacted] also explained this to Mr. [redacted]. To be more thorough I did contact two other industry sources with the same question and was given the same explanation. My error seems to be that I did not call Mr. [redacted] to let him know that.