Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The owner of Dream Salon and Spa left out the fact that she told me that she did not have any availability to fix my nails. She did offer, but then proceeded to tell me that she only had one nail tech. I told her that I was uncomfortable seeing said nail tech, and she offered to reach out to another technician. She called me back to tell me that the other nail tech she was looking to contact was not available, and I had to accept the partial money-back offer. I thought this was an inappropriate offer, as I am in the service industry, and I offer full refunds to my clients if they are unhappy. This was when the shop owner began threatening to show up to my place of work, demand a service, and then ask for a full refund. She threatened to find where I work. I find this to be entirely inappropriate and rude.Along with her inappropriate behavior, I want to make it clear that I did accept the offer for a service to fix the faulty product. Only did I ask for a full refund when the owner told me that she could not provide a service to fix the product. She had even told me on our first phone call that a full refund would be provided if a service to fix the product could not be provided.Regarding myself feeling uncomfortable with the nail technician, I felt uncomfortable speaking to the owner regarding this because I thought it could be avoided by seeing a separate nail tech for my recovery service. I found his behavior inappropriate, and with the way the owner was treating me, I also felt uncomfortable disclosing this kind of information with her as well.Never in my life have I been treated with such disrespect by someone in a professional setting. Not only did I feel uncomfortable in the shop, but then I was threatened and insulted by the owner. At this point, I will not settle for anything less than a full refund.
Regards,
[redacted]
Dream Salon & Spa is an established, first class salon earning the [redacted] Award 2016 and 2017 from [redacted]. We are also very proud of our 2016 and 2017 [redacted]. At Dream Salon & Spa, we operate with the...
highest degree of excellence and integrity of customer care in the beauty industry. We partner with individuals who are positive, friendly, reliable, motivated, and trustworthy.We were saddened to learn that we have a guest that is unhappy with our salon and the services she received. We provided [redacted] (the customer) with a SNS fill in and a Nail Repair. She was charged the correct amount as well as the advertised rate on the site for these services. An SNS fill in is listed on our website as $55 and a repair starts at $5.00 plus tax. Our website also states that "Prices and Duration are starting point quotes and they can change for many reasons." The manager was present in the same area of the salon that the service was provided the entire time of the service. During the service, no inappropriate comments were made. We do however asked every guest that comes to our salon for their phone number to put into our system.[redacted] seemed happy with her service on Friday 02/02/2018. The nail tech that provided the service has demonstrated this particular service at the local beauty school. The service provided looked so good that the manger requested and, with [redacted]'s permission, took a picture of her nails for social media. We have attached the picture. On Sunday 02/04/2018 [redacted] called and said she wasn't happy and wanted her money back. It is against the salon's policy to give a full refund for services. [redacted] claimed that she read on our website that she should pay $49.00 for and SNS Polish Change. We however provided an SNS fill in a nail repair and therefore we stand by that we correctly charged her $64.20 including tax. Since [redacted] was unhappy and we do not want an unhappy customer, we offered to redo the entire service free of charge with a different nail tech as well as give her back $25.00. She did not book an appointment with another nail tech. Finally, we offered to refund half of what she paid if she simply sent a photo of the poor condition of her nails. She refused. [redacted] insisted on a full refund as she stated, "That is what her work does." In response the Manager of Dream asked where she works that offers a complete refund to the customer. [redacted] accused her of harassment for asking this question. In no way was the Manager of Dream Salon trying to harass [redacted]. She was curious if similar businesses to Dream Salon and Spa offer full refunds. [redacted] also stated that if she wasn’t given a full refund she was going to file a complaint with the Revdex.com. We regret that we could not make this customer happy despite our best efforts but it is against our policy that is listed on our pricing brochure to give anyone a full refund. Sein C[redacted]Owner and ManagerDream Salon and Spa
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The owner of Dream Salon and Spa left out the fact that she told me that she did not have any availability to fix my nails. She did offer, but then proceeded to tell me that she only had one nail tech. I told her that I was uncomfortable seeing said nail tech, and she offered to reach out to another technician. She called me back to tell me that the other nail tech she was looking to contact was not available, and I had to accept the partial money-back offer. I thought this was an inappropriate offer, as I am in the service industry, and I offer full refunds to my clients if they are unhappy. This was when the shop owner began threatening to show up to my place of work, demand a service, and then ask for a full refund. She threatened to find where I work. I find this to be entirely inappropriate and rude.Along with her inappropriate behavior, I want to make it clear that I did accept the offer for a service to fix the faulty product. Only did I ask for a full refund when the owner told me that she could not provide a service to fix the product. She had even told me on our first phone call that a full refund would be provided if a service to fix the product could not be provided.Regarding myself feeling uncomfortable with the nail technician, I felt uncomfortable speaking to the owner regarding this because I thought it could be avoided by seeing a separate nail tech for my recovery service. I found his behavior inappropriate, and with the way the owner was treating me, I also felt uncomfortable disclosing this kind of information with her as well.Never in my life have I been treated with such disrespect by someone in a professional setting. Not only did I feel uncomfortable in the shop, but then I was threatened and insulted by the owner. At this point, I will not settle for anything less than a full refund.
Regards,
[redacted]
Dream Salon & Spa is an established, first class salon earning the [redacted] Award 2016 and 2017 from [redacted]. We are also very proud of our 2016 and 2017 [redacted]. At Dream Salon & Spa, we operate with the...
highest degree of excellence and integrity of customer care in the beauty industry. We partner with individuals who are positive, friendly, reliable, motivated, and trustworthy.We were saddened to learn that we have a guest that is unhappy with our salon and the services she received. We provided [redacted] (the customer) with a SNS fill in and a Nail Repair. She was charged the correct amount as well as the advertised rate on the site for these services. An SNS fill in is listed on our website as $55 and a repair starts at $5.00 plus tax. Our website also states that "Prices and Duration are starting point quotes and they can change for many reasons." The manager was present in the same area of the salon that the service was provided the entire time of the service. During the service, no inappropriate comments were made. We do however asked every guest that comes to our salon for their phone number to put into our system.[redacted] seemed happy with her service on Friday 02/02/2018. The nail tech that provided the service has demonstrated this particular service at the local beauty school. The service provided looked so good that the manger requested and, with [redacted]'s permission, took a picture of her nails for social media. We have attached the picture. On Sunday 02/04/2018 [redacted] called and said she wasn't happy and wanted her money back. It is against the salon's policy to give a full refund for services. [redacted] claimed that she read on our website that she should pay $49.00 for and SNS Polish Change. We however provided an SNS fill in a nail repair and therefore we stand by that we correctly charged her $64.20 including tax. Since [redacted] was unhappy and we do not want an unhappy customer, we offered to redo the entire service free of charge with a different nail tech as well as give her back $25.00. She did not book an appointment with another nail tech. Finally, we offered to refund half of what she paid if she simply sent a photo of the poor condition of her nails. She refused. [redacted] insisted on a full refund as she stated, "That is what her work does." In response the Manager of Dream asked where she works that offers a complete refund to the customer. [redacted] accused her of harassment for asking this question. In no way was the Manager of Dream Salon trying to harass [redacted]. She was curious if similar businesses to Dream Salon and Spa offer full refunds. [redacted] also stated that if she wasn’t given a full refund she was going to file a complaint with the Revdex.com. We regret that we could not make this customer happy despite our best efforts but it is against our policy that is listed on our pricing brochure to give anyone a full refund. Sein C[redacted]Owner and ManagerDream Salon and Spa