Dream Salon & Spa

This client originally came into Dream salon and spa on Saturday April 16thShe received a haircut with the stylistShe began asking stylist about doing color on herShe showed a total of pictures of different hair colors she liked, all of which were very different styles(ombré, highlights, highlights and llowlights, etc)She was consulted with during the haircut as well as after as to what she wantedThe stylist also went over the process of achieving what she wanted, the time it could take and the amount of money it could costShe ended up rescheduling to come back for the hair colorShe agreed and understood this could take or more appointments to achieveShe had re growth as well as 2/of her hair(miss to ends) being colored(dark level 3) with several previous color processes under that dark color( all done with NON PROFESSIONAL color)I explained hat everyone's hair is different and took differently to color and sine she had several layers of color,that were unknown we would do in stages to protect her hairs integrityI went over and pointe out all things we see all over online about even celebrities spending a lot of money and time to go light( I used [redacted] as an example)I also explained this first appointment could cost $140-with needing to lightens her hair twice that appointment and toneDoing over several appointments would keep the integrity of her hair and getting her hair to the lightness she desired more processes would be required which would costshe understood and agreedThis first appointment for her hair color was on Saturday April Before beginning I had her show me again the pictures she had shown me from the first appointmentBefore beginning I went over the pricing as well as the process this would takeThe pictures she had shown me were the same pictures, blonde ombré with some blonde around the faceI specifically asked if she wanted blonde around her face like the picture,if she wanted to be as light as the pictureI used lightener and olaplex to lightenI lifted her hair twice that day as well as toned her hair to remove brassinessShe understood that after one apt her hair would not be where she wantedI informed her she should give her hair a break, to use the products she purchased as well as gave her free product to help her hair get ready for her next color aptHer second apt was on Saturday april Again, before beginning talked about the end resultShe said she wanted to have more blonde and be lighterShe was asked if she meant she wanted the blonde to go higher up and she said yes and the stylist and client we're on the same page as to how light the end result blonde wasShe was asked if she liked some blonde higher up around her face and she said she loved itPrice was talked about again and the fact that the stylist was only willing to push her hair so far in order to keep the integrity of her hair healthy! Again lightener , olaplex was used to listen and toned againWe did not charge her extra for the olaplex as we wanted to keep conscious ofher budgetHer hair at this point was a level 9-with some goldAs we were finishing she said " I love itIt is so blonde!" She never once said she didn't like It and never said there was too much blondeShe said as stylist was cashing her out, " I wouldn't mind being lighter and have more blonde."she and stylist agreed to wait weeks to give her hair a breakHer third apt was on Saturday may Again before starting stylist consulted with herShe said her sister suggested putting brown threw it and taking some of the blonde out of the topShe seemed hesitant and unsureThe stylist asked her several times and she was so unsure stylist suggested not to unless she was 100% sure and explained because it was a lot easier on her hair to put in then to take out( would have to relighten to remove if she didn't like it) she was also concerned with the upkeep of it so they agreed to keep the blonde until she was sure she wanted brownThe client was here for this appointment because she wanted more blonde, less gold and lighterThe stylist asked and had an assistant sitting in on this consultation where she was asked specifically do you want the blonde higher up and lighterShe said that was what she wantedAs he toner was on her hair after lightening she stated she had to hurry because she had somewhere to be, she had been at the salon for an hour and a half at this point( every previous appointment took two to two and a half hours).after washing the toner out of her hair and beginning to blow dry she said she loved it and it was so blonde and hoped her boyfriend liked itStylist did point out as blow drying the toner lifted a section of her hair hat left it a little spotty and offered to fix it, but she was in a hurry so an appointment was scheduled to correct thatAlso as she was cashing out she stated , "I wouldn't mind being more blonde." For the sake of her being in a hurry the stylist didn't question this and figured they would discuss at her next appointment that was scheduled for color and a hair cut on June Just to clarify the reason the client was charged for each service was due to the amount of previous color, darkness of her mid section to ends, time it would take, number of appointments it would take to acheive the lightness she wanted and to keep the integrity of her hairShe was made aware of price, time and processEveryone's hair lifts and takes differently to color, especially with previous non professional color processes on the hairPin order to keep her hair as healthy as possible it would take several processes over these or more appointments that she was fully aware of before ever beginningNone of these appointments were a fix as her hair was never messed up, she was fully aware of the several processes and appointments to remove he layers of previous hair color and to acheive the blonde she wantedOn may 19' Stylist received a message via Facebook from the clientThis was he first time she was informed she was unhappy with her hairShe said " I love you, you're so nor and I love hat you have done my hair." She went on the explain that she had a family friend who could do her hair for cheaper, to "fix it" and "add brown" for cheaper than stylist couldPlease keep in mind this is the brown she was so unsure of adding to her hair on the appointment that stylist offiered and was ore than willing to put in if that is what the client wanted!!!! So keep in mind this isn't a "fix" she just found someone cheaper and wanted her money backStylist responded to her with an apology and offered her to come back in so we can talk and discuss the situationStylist explain she would fix the spotty part that was even pointed out by stylist on the last appointment but client did not have the time to stay to fix it as she was going to a partyStylist also explained that adding brown to her hair is not a fix because every appointment she kept asking for more blonde and to be lighterThe stylist consulted and even offered go out brown in but the client decided not to at that appointment because she was unsure if she wanted itThe client changed her mind and now wants brown in it so she is asking for her money backSix and a half hours were spent over the course of three appointmentsShe was aware of what she was asking for as stylist consulted with her and questioned at every appointment before startingAt the end of the conversation and stylist explaining this, the stylist offered to help her out because she wanted her to be happy with her hairShe offered to give Hera free haircut and to only charge her $45, originally $She responded with, " yes please! I feel so awful about all of this because I love you and you're so great." " that sounds great I reallyappreciate it !" The next morning the salon recieved a call from her boyfriends sisterWe explained to her the situationShe did not agreed and I had asked her to have the client call myself, the other manager or the salon ownerWe have never recieved any phone calls from herI also explained to the client because it was made aware to me that she didn't want mr to do her hair again hat I could have another stylist take care of her,NEVER ONCE did I state she would have to pay full price !!!! She was told another stylist would fix the spottiness for free and is she wanted brown this is something different than she had been asking for previously and we would give her a break in the price , but this is not s fix, so we would only charge het $ The next things that happened and are still to this day happening are to the point where is they continue the stylist and the salon will be taking legal actionThe client posted a very long comment on our business Facebook and used the stylists exact nameTook a picture of her hair ( in a dark room, blurry picture and put the flash on), the picture looked nothing ike her hair did when she left the salonShe also pulled her hair back to show the spot that the stylist specifically offered to take care of on May appointmentAlso posted a picture of what she said she wanted and asked for his is not what she asked forShe went on to lie about why she had been charged and lied that I chathed her $to fix her hair, when she never came in for a fixAlso lied that she was never told this would take several processesShe then went on IThe comments to ask her friends to share the post to ruin the stylists reputationShe has had several of her friemds post on our Facebook on her behalf as well as others stating I did their hair, (which is a lie) and that I ruined it and their friends hair alsoI have never done their hairThis is decimation of character and she is intentionally slandering my name this is not a review it is lies and she is having her friends post comments on other clients review about this stylist about how terrible she isShe has responded to our request to stop with " I will stop slandering your name when I receive refund" The client is in our opinion changed her mind on what shewanted, found someone less expensive todo what she now wants, demanding a refund and since she is not getting one committing libel and defamation of character as a means to try to get what she wantsStylist left it at asking her to call and speak with the owner as we cannot refund herThe owner has never received a callWe will not be issuing a refund