Dream Sports Foundation

We find the customer's complaint invalid for many reasonsFirst of all the invoice he sites#1*** is dated 9/28/not 8/25/This invoice represents work that was completed at his home on 9/28/and three subsequent servicesThis is how we do our billing and client is aware of this per our
proposalsWe performed service on 9/because of rain that week due to weather conditions (service is usually performed on Thursdays)This generated above noted invoice*** *** called on 9/30/requesting that his service be cancelledHe was informed that he was required to pay for the service performed on 9/and he told me that he was not payingI then informed him that he had a signed proposal therefore requiring him to pay for any services performedOn 10/27/another invoice including interest was sent along with a copy of his proposal clearly showing his signature and payment scheduleCustomer sent on 11/1/check #to pay for the services of 9/28/If we did not perform services why would they pay the bill?? ** *** has a history of calling my office complaining that we did not perform services when all billed services were providedIf there is doubt to this, employees who serviced his home will substantiate that work was indeed performed

There are incorrect information in the complaint.I had ( have ) been in constant contact with the homeowner since I received the email Wednesday, March 16, 2016. The storm was Monday, March 14, 2016., the storm was not a couple weeks ago.., Did not talk with homeowner on 3-11-16 as she stated was...

the 2nd  time we talked. about the  issue.  I am not sure who she talked with the 1st time 3-2-13,. We respond to all emails  and calls if received.I informed her someone will  ( would ) be out to inspect the area did not tell her it would be last week,  I had just received the information from her on Wednesday, March 16, 2016,, informed her last Thursday it would be soon ( to not be alarmed if they  saw  someone walking in their yard)  just did not know which day it would be, someone  was ( is ) going to  home today Wednesday, March 23.I did not tell her I would not look at the video,  I informed her our computer do not have the capabilities of viewing the video, I ask her to please send pictures..

The GM of Adams Home office in [redacted] talked with [redacted] about the boulder- rock issue Tuesday, March 29, 2016, he explained the boulder and rocks were from [redacted] ( another builder)  in the sub-division.