“We would like to invite you to contact us directly so we can ensure a pleasant experience, and clear up any miscommunicationPlease contact us by phone or email“University VillagePhone: [redacted] ”
Response: [redacted] requested a discount on her January rent, but we are unable to do thatInstead, I have ordered her a $VISA gift card for the inconvenience of not being notified of her package in a timely mannerThe package she was referring to was a school textbookThis is a student housing property and we received hundreds of packages during that time since it was the beginning of the semesterIt was an oversight on our end, however she agreed that she had been ordering many books and may of had an oversight on her end with tracking the packages she had orderedI will be contacting [redacted] once her gift card is ready to pick up.Let me know if you need anything else from meThank you! [redacted] General Manager
Response:The ownership of University Village changed as of 3/24/Under new ownership, we operate on a similar term lease platform however we do not require payment due in full one days prior to move inPlease disregard this complaint as it was directed towards previous ownership
Hello, First, Mr*** signed a lease and it stated that all rent payments are due on the 1st of each month and will be charged a late fee if not received by the 4th of the month We work very closely with a towing agency and abide by all California laws The notice was on his cars
for hours The car was not drive-able, it also states in his lease that all cars must be operable while parked on the property. Please let me know if you have any other questions I will be happy to address them. Sincerely,*** ***
I am rejecting this response because:uselesssbsolutely uselessi did not say I am a renter I said I toured in APRIL - obviously "new" management the tour person said: pay full rent August 1; can't move in til aug 25th; rent due monthly on the first.hear me now !!???
Response:[redacted] requested a discount on her January rent, but we are unable to do that. Instead, I have ordered her a $50 VISA gift card for the inconvenience of not being notified of her package in a timely manner. The package she was referring to was a school textbook. This is a student housing...
property and we received hundreds of packages during that time since it was the beginning of the semester. It was an oversight on our end, however she agreed that she had been ordering many books and may of had an oversight on her end with tracking the packages she had ordered. I will be contacting [redacted] once her gift card is ready to pick up.Let me know if you need anything else from me. Thank you![redacted]General Manager
“We would like to invite you to contact us directly so we can ensure a pleasant experience, and clear up any miscommunication. Please contact us by phone or email. “University VillagePhone: [redacted]”
Response:The ownership of University Village changed as of 3/24/2016. Under new ownership, we operate on a similar term lease platform however we do not require payment due in full one 25 days prior to move in. Please disregard this complaint as it was directed towards previous ownership.
Late fees and dishonored check feesA rental agreement cannot include a pre-determined late fee. the exception to this rule is when it would be difficult to figure out the actual cost to the landlord caused by the late rent payment. even then, the pre-determined late fee should not be more than a reasonable estimate of costs that the landlord will face as a result of the late payment. A late fee that is so high that it amounts to a penalty is not legally valid 110http://www.dca.ca.gov/publications/landlordbook/living-in.shtml
“We would like to invite you to contact us directly so we can ensure a pleasant experience, and clear up any miscommunicationPlease contact us by phone or email“University VillagePhone: [redacted] ”
Hello, Please see section 22-x for parking and section for late feesSincerely,
Response: [redacted] requested a discount on her January rent, but we are unable to do thatInstead, I have ordered her a $VISA gift card for the inconvenience of not being notified of her package in a timely mannerThe package she was referring to was a school textbookThis is a student housing property and we received hundreds of packages during that time since it was the beginning of the semesterIt was an oversight on our end, however she agreed that she had been ordering many books and may of had an oversight on her end with tracking the packages she had orderedI will be contacting [redacted] once her gift card is ready to pick up.Let me know if you need anything else from meThank you! [redacted] General Manager
Response:The ownership of University Village changed as of 3/24/Under new ownership, we operate on a similar term lease platform however we do not require payment due in full one days prior to move inPlease disregard this complaint as it was directed towards previous ownership
Hello, First, Mr*** signed a lease and it stated that all rent payments are due on the 1st of each month and will be charged a late fee if not received by the 4th of the month We work very closely with a towing agency and abide by all California laws The notice was on his cars
for hours The car was not drive-able, it also states in his lease that all cars must be operable while parked on the property. Please let me know if you have any other questions I will be happy to address them. Sincerely,*** ***
I am rejecting this response because:uselesssbsolutely uselessi did not say I am a renter I said I toured in APRIL - obviously "new" management the tour person said: pay full rent August 1; can't move in til aug 25th; rent due monthly on the first.hear me now !!???
Hello, Please see section 22-x for parking and section 4 for late fees. Sincerely,
Response:[redacted] requested a discount on her January rent, but we are unable to do that. Instead, I have ordered her a $50 VISA gift card for the inconvenience of not being notified of her package in a timely manner. The package she was referring to was a school textbook. This is a student housing...
property and we received hundreds of packages during that time since it was the beginning of the semester. It was an oversight on our end, however she agreed that she had been ordering many books and may of had an oversight on her end with tracking the packages she had ordered. I will be contacting [redacted] once her gift card is ready to pick up.Let me know if you need anything else from me. Thank you![redacted]General Manager
“We would like to invite you to contact us directly so we can ensure a pleasant experience, and clear up any miscommunication. Please contact us by phone or email. “University VillagePhone: [redacted]”
Response:The ownership of University Village changed as of 3/24/2016. Under new ownership, we operate on a similar term lease platform however we do not require payment due in full one 25 days prior to move in. Please disregard this complaint as it was directed towards previous ownership.
Late fees and dishonored check feesA rental agreement cannot include a pre-determined late fee. the exception to this rule is when it would be difficult to figure out the actual cost to the landlord caused by the late rent payment. even then, the pre-determined late fee should not be more than a reasonable estimate of costs that the landlord will face as a result of the late payment. A late fee that is so high that it amounts to a penalty is not legally valid 110http://www.dca.ca.gov/publications/landlordbook/living-in.shtml