Dream Systems Distributing, Inc

To Whom it may concernI have spoken with the Dealer regarding this
sale. He states he did not guarantee free bags for a year. We have never done
that on a sale. [redacted] also said that he did not barge into her house.
This would be unethical.[redacted] is not the manager, or have anything...

to do
with Dream Systems.As far as not being able to get a hold of the office,
I actually spoke with her on several occasions when she did call the office.
She did not want [redacted] to be the one to come and show her how to use the Kirby,
we do show them how to use the Kirby and the time of the sale. We also leave
DVDs and owners manuals for back up info. I explained to her that on that
specific day that we didn't have anyone in the Caldwell area, we are based in
Boise. I tried to make an appointment for her and also explained that we do not
give out a year of free vacuum bags. I tried to reason with her and calm her
down, as she was saying very rude and inappropriate things regarding Austin's
character. She also demanded thet we come to her house that day. She eventually
hung up and said that she was going to report us to the Revdex.com.Several days later she came into the office
demanding a years worth of vacuum bags. At this point, I went and grabbed her
contract and showed her the contract didn't say anything about the extra bags.
She had signed this contract, at the time of the sale, so she should have known
how it read. I gave her 4 free bags, when she was in the office to appease her.
She had the vacuum for 6 months and had used 2 bags during that time. Four bags
would have given her another year. I thought she was in agreement when she left
and was satisfied with the four new bags. Please feel free call with any
questions.SincerelyChris M[redacted]