Dream Systems

4/13/ Marmol Hawaii, IncPuuloa Road Honolulu, HI Revdex.com of Hawaii, INCBishop St., SteHonolulu, HI 96813- RE: ID# [redacted] Revdex.com COMPLAINT To Whom It May Concern: This complaint was brought to our attention a week ago by Keir S*** As reviewing this dispute, Keir S [redacted] was unprofessional and unethical regarding our business procedures here at Marmol Hawaii IncDisciplinary actions are eminent at this time We apologize for the delay refund owed to you We will be issuing a check for $Attached will be a photocopy of check Thank you, Marmol Staff Attachment enclosed

From: Karen M*** [mailto:m***[email protected]] Sent: Friday, February 24, 2:PMTo: info Subject: Complaint # ***Hi,My complaint with Marmol Inc has been resolved by a RICO settlement which required them to pay me $You may withdraw my complaint, although if it is still visible to the public, I would like it to say that there was a settlement through the department of licensing.Thanks,Karen

Labor has not been completed because MrsM*** postponed her install for one month and our second installer that she approved of was not able to reschedule his schedule.We received the coping that MrsM*** ordered and she did not approve of the color all though is states on her invoice
that color variance is natural with natural stone(Disclaimer attached)We thought that when the installer came to pick up the tile that he took sets too many so after we received permission from Karen to go to the jobsite we would recover the overage of tileIt turned out that there was no overage so we returned the original amount orderedWe reordered some different coping for Karen and once again brought it to her houseShe was not friendly and would not allow us to get our setting materials or additional coping backShe felt it was owed to her some howWe charge her for the tile $4,plus tax $3,plus tax for the demo, $1,plus tax for the coping she did not like the color of , $1,plus tax for the coping she liked that we reordered for her and delivered, and $1,plus tax for the crack suppression and smoothing of deck to prepare for tileWe also had $in setting materials and cement she would not allow us to remove she felt entitled to itWe charge $for delivery since all materials had to be hand unloaded so two deliveries are $not including the disposal of stone that she told us she would provide a trash container for the old stoneKaren did pay $13,and refuses to pay the balance because so she hired another tile installer and kicked us off the jobKaren had refused to pay any additional labor for the coping to be set instead of tile and an addional small extra area she asked my tile installer to do at no chargeThis started a bad relationship right offIf you add all the material and labor used on her house it comes to $13,There is a -$difference between what she paid and what we owe herIf you consider we have to dump plus sq ft of stone at the dump three times we should be more than even because she did not provide a dumpster for the old tile we removed as she promisedShe is a difficult customer who is not happy with anythingShe did not like my first installer, she did not like the coping color, and she did not like anything we had to offerI feel parting ways is the proper thing to doShe has threatened a lawsuit and has made it impossible for my installer and Marmol to move forward with her project Karen did pay $13,and refuses to pay the balance because so she hired another tile installer and kicked us off the jobKaren had refused to pay any additional labor for the coping to be set instead of tile and an addional small extra area she asked my tile installer to do at no chargeThis started a bad relationship right offIf you add all the material and labor used on her house it comes to $13,There is a -$difference between what she paid and what we owe herIf you consider we have to dump plus sq ft of stone at the dump three times we should be more than even because she did not provide a dumpster for the old tile we removed as she promisedShe is a difficult customer who is not happy with anythingShe did not like my first installer, she did not like the coping color, and she did not like anything we had to offerI feel parting ways is the proper thing to doShe has threatened a lawsuit and has made it impossible for my installer and Marmol to move forward with her projectre

Subject: FW: complaint #[redacted]Hi [redacted],Received the refund check from Marmol Hawaii yesterday, April 18th after Lei called requesting pick up.Please let me know if you have any questions. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I went to the shop today and personally picked up my refund check then cashed it.    Its unfortunate I had to work this hard to get money that was owed to me and it took them 4 months to reimburse. Sincerely,[redacted]       
[redacted]

4/13/17   Marmol Hawaii, Inc. 759 Puuloa Road Honolulu, HI 96819     Revdex.com of Hawaii, INC. 1132 Bishop St., Ste. 615 Honolulu, HI 96813-2813     RE: ID#[redacted]  Revdex.com COMPLAINT   To Whom It May Concern:   This complaint was...

brought to our attention a week ago by Keir S[redacted].  As reviewing this dispute,  Keir S[redacted] was unprofessional and unethical regarding our business procedures here at Marmol Hawaii Inc. Disciplinary actions are eminent at this time.   We apologize for the delay refund owed to you.  We will be issuing a check for $1824.61. Attached will be a photocopy of check.    Thank you, Marmol Staff     Attachment enclosed

Review: Back in September of 2015 I hired Dream System to perform an inspection of my home in Iron River MI to check for listening devices and/ or other surveillance type devices. When I placed the order with Luke, I was told the inspection would take up to 5 hours at a rate of $95.00 per hour. I commented at the time that they must do very thorough job for it to take that long. Luke commented that yes, they were very thorough and that it would take a long time to cover the 4100 sq. ft. house to be inspected. I received a call from the inspector when they arrived at my home. He informed me he had been siting outside my home for at least 15 minutes because he did not have the pin code that was provided to Dream Systems to enter my home. After I gave home the code he entered the home and performed the inspection. I was quite surprised when he called me 1 hour and 4 minutes later to tell me the inspection was complete. At the time I thought wow, I hope it was a thorough job,and my next thought was at least my bill will only be for one hour. I have a screen shot of the call,log from my cell phone. Imagine my shock when I received a bill for $570 or 6 hours of service. When I called to dispute the bill I was told that the technician had to drive from the Wausau Wi area to my home in Iron River (at least a 2 hr drive each way). I was never once told the technician would be coming from so far away, nor was I told that I would be paying an hourly rate for any drive time. Had I been told this, I would have opted to find another service provider. I was then told that I should be appreciative of the fact that they squeezed me in before the Labor Day weekend when I was scheduled to arrive. Be appreciative? I was scheduled and then canceled at the last minute! It was only after I explained that really did not want to be in the home without the inspection being completed that they got someone to go out before my arrival. I was NOT receiving any preferential treatment. I had an appointment which they canceled! I have tried on two occasion to resolve this issue over the phone with Nikki and [redacted]. They issued a credit for $ 166.25. I paid them $190.00 in good faith for 1 hour of inspection and 1 hour of drive time. ( from Eagle River and back, which is where I thought they were located....I shouldn't even have to pay that in my opinion since it was never even discussed). They have now sent me a statement for a balance of $213.75 which I unequivocally refuse to pay.Desired Settlement: Credit my account for the $213.25 they claim I owe them

Business

Response:

[redacted] contacted Dream Systems requesting us to search for "terrestrial devices" in her home, (hidden cameras or technology). Our policy is to always be transparent and up front about the cost involved. As [redacted] mentioned, Luke clearly stated the charges would consist of five hours at $95 per hour right away. She agreed to the price and we scheduled the call,In fact, she gave us a credit card to hold for payment, accepting this rate . That five hours included professional software or tool calibration necessary for her application, travel from the old eagle river store location to her house and back (not from the Wausau location as she presumed in her complaint), and time spent by our technician at her house. An easy Google Maps search would identify the trip to take 45 minutes each way. [redacted], the owner of the company, called Ms. [redacted] to work this out and to come to an agreement with no return phone call.Our technician was onsite, and delayed less than 15 minutes due to not having the house code. [redacted] had given us this information but our technicians WO didn't reflect that new information.The site search was completed successfully and she was given the results of our findings of no foreign devices. Later she called and requested additional reports. All additional reporting was added to the bill increasing the charges to six hours.Due to [redacted]'s complaint regarding the technicians not having the house code, Dream Systems did a generous courtesy credit of one hour and forty five minutes to [redacted] bringing the total to less than she initially agreed to. The job was completed to her satisfaction, additional reports were provided that were not in the initial agreement, and she was charged a discounted four hours and fifteen minutes instead of her agreed pricing of five hours. If [redacted] was unsatisfied with the pricing of five hours provided to her before any scheduling was made, it would have been her responsibility to not accept the pricing and look elsewhere. However she did not dispute the five hours at $95, we rendered the service as promised, gave additional free services and courteously discounted her bill. None of this was disputed in her complaint.. The invoice needs to be paid and remains open.