Dream Vacation Reviews (2)
Review: I received a letter from [redacted] on October 14, 2014, stating that I had been awarded a "New 7" Phablet" and to call within 48 hours to receive a $150.00 Savings Cash Card. I called John M[redacted] on October 15, 2014, on [redacted] who arranged for my wife and I to pick up the gifts at [redacted] in [redacted] FL on October 20, 2014. We arrived at [redacted] at 11:45 filled out their paperwork and sat down in there waiting room; whereby the desk clerk said that we could enjoy the rest of our day and that we would not be receiving the gifts from them because we already were members of a Travel Club and that if we had a problem to call the Marketing people. At noon I called John M[redacted] and told him that we wanted our gifts for we had arrived at [redacted] to receive them and were told to call Marketing; he verified our address and advised me that he was turning this over to his Supervisor, James A[redacted], who would be mailing the gifts to me. On November 10, 2014, I called James A[redacted]; who said that this was the first time he heard of this and that they were a call center and had no way to mail me the gifts and then transferred me back to John M[redacted]; who said he didn't remember this incident and that he would not be able to mail the gifts, and that if I had a problem to take it up with [redacted]. I told him this was unsatisfactory and that I wanted the gifts that were awarded to me by [redacted]. I submitted a review on the [redacted].com web site about the incident and now I would like to see if you can resolve this complaint before taking this to any other organization. All I want is the gifts that were awarded to me by mail by [redacted].Desired Settlement: I want the two Gifts to be mailed to me by November 15, 2014, that I was awarded in a letter dated 10/09/2014, by [redacted]; since I did what was required, by arriving 10 minutes before noon on October 20, 2014, for my appointment at [redacted] in [redacted] Florida.
Review: I received correspondence in the mail regarding attending a seminar in order to receive a "Complimentary stay at a participating [redacted] Lodge for 3 days and 2 nights...". This voucher even included the [redacted] Lodge logo, and pictures from the inside of the park. I was expecting to give some of my and my husband's time, and that there may have been some terms that we would need to fulfill in order to actually get this complimentary stay. We attended the seminar (which was over the 90 minutes it claimed it would take) and survived three rounds of increasingly pushy sales people. We left with our "voucher" for our "free" trip. We had to register the voucher online and follow confusing and tricky instructions in order to register our travel request. For example, selecting three separate destination cities (even though [redacted] Lodge was not an option in more than one location) with three separate dates of travel that had to be at least 30 days apart and could not fall or span a holiday or weekend. Then within 21 days we were supposed to mail a check for $100 to a travel agency in Arizona, or the whole reservation request would be void. I carefully followed the steps and started to get the sneaking feeling that this vacation may not materialize. 11 days after I sent my check and reservation copy, I received it back marked "void" because I hadn't followed the terms correctly. I immediately followed up and inquired about the problem, and was told that they would allow me to reset my attempt one time. While I had the agent on the phone, I explained that I was afraid if I sent another check, there would just be something else wrong with the order, and I asked if anybody ever actually gets to go on these trips. She explained that she couldn't really tell me for sure, but that if my dates were correct, 45 days before ONE of them (which were up to a year away) they would contact me and quote me the cost for the trip, and if I were happy with the offer, I could choose to pay for it. If I were not happy with the offer, I could decline it. So I stated that I was confused about having to pay for the trip, since the initial contact had very clearly stated I was chosen to receive a complimentary trip. She claimed that they were a third party and had no way of knowing what the advertisements claimed. And that if they were crooks, they wouldn't have sent back my check.
I decided that despite the hours of time I had put into this, I was probably better off giving up. I think the fact that they target families with kids and prey on their hopes for a fun get away is cruel. I had to take time off of work to attend this session at the very last minute, per their requirements. I've been so frustrated, and I feel that what they bait you with is switched.Desired Settlement: I would love to have the service that they originally said I would get for upholding my end of the deal. A FREE stay at the [redacted] Lodge.