Dream View Exteriors Reviews (2)
Dream View Exteriors Rating
Description: CONSTRUCTION & REMODELING SERVICES, WINDOWS - INSTALLATION & SERVICE, DOORS, WINDOWS, WINDOWS-REPAIRING, HOME IMPROVEMENTS- ADDITIONS, BASEMENT - REMODELING, BATHROOM REMODELING, DOORS - INSTALLATION, KITCHEN REMODELING, WINDOWS & DOORS - INSTALLATION & SERVICE, GENERAL CONTRACTORS, DOORS-REPAIR, HOME IMPROVEMENTS, SUNROOMS-SALES & SERVICE, PATIO, PORCH & DECK ENCLOSURES, ROOFING & SIDING CONTRACTORS, SIDING CONTRACTORS
Address: 201 Primary Street, Georgetown, Delaware, United States, 19947
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www.trustdve.com
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Review: Dream View was contracted to build a deck, with lights at my property on or around 26 May 13. They completed the deck, but the lights they installed did not work. Throughout the early part of June I contacted with them to replace the lights that were broken (6 of them) and they repetedly promised they would be out to replace them. On 16 June the Project Manager promised to come out to replace the broken lights. He did not show up and didn't contact me about the problem. I emailed him on 17 July and asked the status as it had been 1 month since I heard from him. He promised to follow up with me and let me know the status. That is the last time I have heard from the Project Manager. I have called and emailed him for a status or a date to repair the lights and he has not responded. I have tried to incorporate the company with no results. I feel as if he has decided to disregard my messages and will not fix the lights.Desired Settlement: I would like the company to finish the job they started. I wish for them to replace the 6 lights that don't work, nothing more.
Business
Response:
New lights were installed on 9/12/13
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Review: Dreamview built a deck for me and one corner of the deck is not level. They have been out several times and have acknowledged the deck was not properly supported on that corner. It is off by several inches and I was told several months ago by Robert Jones that a supporting post going down to a proper footing would be used to correct the issue. I have been more than patient, but I am tired of looking at a deck that is not level. They have known about this issue and should be far more responsive since they built the deck and failed to properly support that corner of the deck.Desired Settlement: I want this problem corrected immediately. I want it fixed properly. I want the details of how it will be fixed and then I want it fixed properly. If this is not corrected within 2 weeks, I will immediately pursue legal action.
Business
Response:
[redacted] has been contacted and we have a plan in place