Dream Wedding World

The customer did not provide a specific username for the account that they need assistance with. At this time, we would need more information from the customer. However, it seems as if they may have been temporarily banned due to suspicious activity. Our chat and behavior code indicates that...

usernames cannot be shared or have log-ins from multiple locations. We recommend that the password be changed immediately in case others are using the account. If the customer needs further assistance, they can email us at [redacted]. If the customer emails us directly, we can lift the ban once we can verify ownership of the account. We will also send a follow-up email with them to ask them for more account details as we have not received an email from the customer previously.

From: [email protected] [mailto:[email protected]] Sent...⇄ June 30, 2015 12:02 PMTo: [email protected]: Website: Complaint Response Business Response to a ComplaintComplaint ID#:[redacted]Company Name:Fantage.comCompany Contact:Daniel J[redacted]Company...

Phone:[redacted]Company Email:[redacted]Person Who Sent the Complaint:[redacted]Staff Member:Response:We would like to take this time to address this customer. Upon receiving this complaint, our representatives have looked through their emails however, they were unable to find any emails from [redacted]. Our contact number is also available on our website yet we have not received any calls. That being said, we located 2 accounts associated with her email and have reversed these two charges as unauthorized as she requested on this complaint, total of $239.90. We will be forwarding to email to notify her as well.Sent on: 6/30/2015 12:01:45 PMSent by: 208.105.9.74

The customer did not provide a specific username for the account that they need assistance with. The email address provided has multiple accounts that are connected to it so we would need more information from the customer. However, it seems as if they may have been temporarily banned due to...

suspicious activity. Our chat and behavior code indicates that usernames cannot be shared or have log-ins from multiple locations. We recommend that the password be changed immediately in case others are using the account. If the customer needs further assistance, they can email us at[redacted]. If the customer emails us directly, we can lift the ban once we can verify ownership of the account. We will also send a follow-up email with them to ask them for more account details.

We checked our inbox and could not find an email that was sent to us from [redacted]. The complaint also does not have the username of the account so we are unable to check on the status of the account without a username. Our website/server has not been hacked or breached, therefore,...

if someone else has access to an account, it is most likely because it is a shared account or the owner of the account did not keep their passwords secure. There is a reset password tool on the website where users can reset their password on their own [redacted] Thank you.