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Dreamhost Reviews (20)

Horrible company. They take your money and leave you on your own for any problems.

Review: On April 23rd, 2014 I was in receipt of a DMCA takedown notice from DreamHost, sent in by [redacted] of [redacted].com. As the content Mr. [redacted] was claiming to be his was clearly written by me, I filed a Counter Notification, however, made a mistake with said notification. Since then, I have forwarded a CORRECT Counter Notification to "RLP" at DreamHost, and in one of his e-mails he did state that the notification would be "accepted." However, my content has not been restored. I have attached the correct Counter Claim to this e-mail and am demanding that my Counter Notification be accepted and my content be restored immediately.Desired Settlement: Per my correct Counter Claim sent AGAIN on April 24th, 2014, I am seeking that my content be restored immediately. I am also seeking that the next 5 months of my hosting fees be waived due to the run-around I have received from this company.

Review: Service was advertised as unlimited storage, and bandwidth. A snapshot of their website can be found using the way back machine service online. My receipt also shows unlimited service, as does the confirmation on their own cancellation page.I was involuntarily moved to a different service with limited features and storage, far from what we signed up for. I brought it up to their attention in their live chat service (they offer no phone support) When I requested a connection to someone who could help me, I received multiple passive aggressive responses before I was blocked from using their support service. I can provide transcripts of chat sessions, along with screenshots.They were chosen because of their unlimited service claims, and hosting up-time guarantee. We use a third party company who tracks our services up time in real time, it's far from their claimed 99+ percent uptime.Contrary to their claims and inline with many other complaints found online, their control panel is completely un-intuitive and antiquated.Their paid email system has also been riddled with bugs and bounced emails back to our clients.Desired Settlement: Because we brought this to their attention, we've been blocked from using their only support service. Due to their non existent support, in addition to the fact we feel we are not being provided a substantial amount of services they claimed to provide at sign up. We believe a 40% price reduction of their services is a fair resolution. We would also appreciate chat support services restored.

Business

Response:

Hello,

Review: Dream host has a picture stolen form my web site and put is on a child sex tour site and [redacted] site. I have called then a dozen times and sent over 50 emails, they do not respond, they have no way to contact them direct. the our hosting sex tourism sites which from my knowledge are illegal. the copyrigh photo was taken with our my permission and the way is is placed makes it look like I am involved in illegal activities and involved in the sex trade.Desired Settlement: Remove photos ASAP

Review: Dreamhost's policy is to retro-actively charge for a "free" domain registration if a "hosting plan is ended early". If a hosting plan is not ended before the annual term, then another yearly charge is billed (over $110 in my case). However, they do NOT provide a mechanism on their website to end an annual hosting plan at precisely the end of the 12 month term -- that is, there is no way to end a hosting plan in a way that is NOT early.

Using their on-line form for ending a hosting plan forces one down the path of "you are ending the plan earlier -- so, you must pay $11.95 for that "free" domain registration." Contacting their support folks using their on-line customer support chat facility to inform them I do not want another years worth of service resulted in Dreamhost cancelling my hosting plan "early" -- and a credit to my account of something like 11 cents -- plus I am now being build $11.95 charge for "hosting plan ended early".

With 40,000+ customers, they sure by now understand that there is no mechanism provided to end a hosting plan in a way that is NOT early. I consider this policy of theirs deceptive, and question its legality.Desired Settlement: First, I would like the charge for the "free" domain registration to be removed.

Second, I would like them to add a way to cancel one's hosting plan at the completion of the contracted period, without incurring additional charges.

Review: I purchased a VPS hosting account which is supposed to be the company's "premium" account for WordPress hosting. This account has unlimited everything. All day long I have been trying to set up this hosting account with the help of customer service through chat. They have been unable to get my account to work. The last guy told me the mysql database was a version from 4.5 years ago. WordPress updates every 120 days, so obviously this is NOT a WordPress hosting account. The first guy I talked to told me I'd be given a full refund. The second guy told me to search Dreamhost's wiki to find out how to do that. He wouldn't even walk me through it he was so rude. I found the article and it says I WON'T be given a full refund. They claim this is premium hosting. It is not. They are using a database system that's antiquated. No one could migrate their site over because the data will not import which is what I found out at 7:20 pm today, after six hours of trying to get it to work.Desired Settlement: Full refund and cancellation of my account. Dreamhost should be up front about their antiquated system because it won't work with current WordPress websites or databases.

Review: I am trying to transfer my website domain but am unable to. I cannot locate my log in credentials as they require. However, I am unable to discuss in any detail HOW I can prove my identity. I am trying to get another website up and running with another host but DreamHost, LLC will not allow me to move forward. I am held captive to very poor e-mail communication only and cannot make progress. I have another site constructed and ready to launch for my business but cannot start. Why can't someone from DreamHost, LLC help conduct me through the proper steps to resolve this.Desired Settlement: I simply want to recapture my domain so I can do business with another host.

Consumer

Response:

Hello. The only address I can find on dreamhost.com is...........[redacted]. This company is nearly impossible to contact. They eventually respond but it takes a while and they wont let you comunicate via telephone. This company is extremely frustrating and is costing me money. I need to transfer my domain and they wont even allow me to prove my identity!

Review: Dreamhost states a policy of an account must be delinquent 60 days before it is suspended, however according to their own billing invoices for the account in question the account has in fact only been such for 30 days yet they have suspended it without warning as the period has not expired.

Account Number: [redacted]Desired Settlement: Reinstatement of the affected account is the only option. After 9 years doing business with them it is disgusting that suddenly this would start with them. If they even want to keep my business it starts with immediate reinstatement of the account and an apology.

Review: I have several sites hosted with another provider and a handful hosted with Dreamhost.

I have had far, far too many issues with servers being down and getting hacked with Dreamhost. (more than 10)

In the past 3 years, my sites have not gone more than a month at a time without some sort of outage.

I have had 1 instance of my server being hacked with my other provider. That's not including an infected site that I had to transfer from Dreamhost because they refused to repair the damage from their server being hacked.

In every instance of attack, Dreamhost has pushed the repairs resulting from the hackings onto me, the customer. They are rude, accusatory, and unprofessional. In my one instance with the same attack (SoakSoak) with the other provider, their response was, "Don't worry, lots of folks are in the same boat. We're already working to resolve it." No fight, no pushback. They took ownership of the issue and had already come up with a plan to resolve it. THAT is customer service.

As things stand right now, I'm still getting pushback from Dreamhost to repair the damage done by the SoakSoak attack.Desired Settlement: Dreamhost should step up and do the proper scanning & repair of their servers just as other providers do. This is their area of expertise. This is what the customer pays for, secure hosting. This is Dreamhost's responsibility. For them to push back on this responsibility on this fact is abominable.

Review: Dreamhost padded an order and charged my account of $108.21 without my knowledge besides a monthly charge on my debit card of $8.95 from failed services from their end. And I wrote them many times to refund the money they charged me and until now they have not done refunding my money.Desired Settlement: I have not used their account for almost a year now for its very poor performance and its very slow speed. But still they charged my debit card account monthly until I closed the account. To my surprise lately, they charged me of $108.21 without my knowledge. And I believe, it is a padded order from their end. Besides this charge, they also charged my debit card account monthly of $8.95 without any service from them even then my address noelcuta.com 3 months ago was already for sale.

Review: I have had problems with my service from the beginning. The hosting service does not work. I have contacted them many times, followed their instructions, and the service continues to not work. They have even moved me to a new server. However, that worked only for a few weeks before it started having problems again.

I have optimized my websites per their instructions and have documented messages from them that I have indeed done what was necessary and that the problem is on their end. That is why they moved me to a new hosting server. Now that server does not work and they are telling me that it is on my end again. They are not researching the issue and fixing it on their end.

They also refused to honor the money-back guarantee that is listed on their website. This was confirmed several times that they would not honor the guarantee. All of this is documented. They even have it documented in their own contact section (they track and store all communications). Everything is documented. Yet they refuse to fix the service or honor their guarantee.Desired Settlement: I want the services delivered. I want to receive what I paid for. A credit for the hassle would be nice, but I am not holding my breath (they have demonstrated they don't care about their customers and they have an "F" rating with you). They should also have honored their warranty. These things seem to me to be simple good business, but perhaps expecting a company to deliver on what I pay for it too much to ask these days.

Review: We have an unauthorized charge on our credit card of $1.21. Even though this is a small amount of money, it is an unauthorized charged. We have never heard of Dream Host. We want the money refunded immediately.Desired Settlement: Refund of charge put on our card.

Review: I have tried and tried to cancel this service and as long as they have my credit card number they keep charging it. I can not delete the card on line and no one will contact me about this issue.Desired Settlement: I want my account to be credited and any balance owed and closed. I want someone from there accounts department to contact me at asap and explain why they have charged me for the last few years.

Review: I discontinued web hosting services with DreamHost in Feb 2013. The billed our debit card $119 in Aug 2013. I called and that reversed charges and said our auto payment status would be removed and we would never be billed again. We just received another charge for $119. This is abuse of a charge card and requires us to dedicate time fixing their error. We believe this is a plowed by the company because it undoubtedly collects funds never disputed. The company does not list a telephone number on their site as required by all card processing companies - customers must write an email to customer support. I don't think this is legal.Desired Settlement: I would like their company referred to authorities for credit card fraud.

I would like my $119 refunded.

I have been a loyal DreamHost customer for six years, and even recommended them to everyone who needed a host. But that all stopped today. When I woke up this morning and checked my website (that was live last night) I was shocked with an error 404 message. I had no idea what was happening and frantically started checking my email for some sort of message about what was happening from DreamHost. Nothing... So I hastily sent a support ticket to them. My reply was that there was a MySQL error so they removed the site, but would put it back online. I realized the error and knew the only script that called the query, so I replied with that information and asked how to prevent it in the future. No reply. A few hours later, suddenly my entire database is gone! Months of work, just gone. Again, I frantically email support asking what happened? No reply... Hours go by again, I email again, and finally (another hour later) I finally get a reply that went something like this; "I talked to the previous support person and they said everything is good to go. Please let us know if there are any other issues." My reply was, "there is a really big outstanding issue, my database has been dumped! Is it coming back?". Again, no reply... At this point I have wasted an entire day trying to find out why such extreme measures were taken over a rather simple error, only to be ignored and given hollow answers just to be able to make the support ticket closed / replied. Again, hours later I take the issue to Twitter. Within 1 minute I have a reply that asks me to send my support ticket number. I do, and now I am back to being ignored for hours... The best part though, is that when I decided I needed to start rebuilding my databases I was greeted with the error, "CREATE command denied to user".

So in short, because of a minor error, DreamHost decided to delete months of my work, they ignored my questions as to why, and even blocked me from being able to start over.

Review: Instead of canceling the account Dreamhost is trying to charge for hosting which was signed up for 2 years ago. They make it difficult to close the account unless we make a payment and in the meantime they incur additional charges.Account #: [redacted]Desired Settlement: They should cancel the account, stop bothering me and not ask for money for a service that they do not provide.

Dream Host is one of the best Hosting companies by far. I would recommend them to anyone. Not only do they get back to you in minutes, they also help guide you thru it all promptly and quickly. Awesome Customer Service,even get communication thru their web chat on the weekends.

Give them a chance.

Stephanie

Review: Most recently, I had some issues with my Domain with the webhosting company called "[redacted]". Because of the domain issues, the emails do not work, the control panel is not accessible and I cannot make any change or resolve this issue without a technical support from an agent who works for Dreamhost.

Shockingly, DreamHost do not have a telephone contact, if you look at their website, there is no contact telephone. It is only available if someone subscribes a particular telephone support service. However, they do not have a contact phone in case of emergency or any urgent support is required, there is no customer service phones, neither there is any online Chat support or Email support. Only way a customer can reach out is a Page called form online, something like a feed back form, my experience about this form is that no body cares to look at what a customer is said and wrote through this form.

What kind of a company in America is allowed to do business without a telephone or email or other mode (chat) live support?, why is dream host allowed to do business in the first place with such terrible practice, at the outset, Dreamhost should not have been given license to run a business without a proper customer reach out method in place, these online forms are pretty lame, lousy and useless, but yet I used, after 3-4 days, and after writing several emails, no body responded so far.

My emails are not accessible, and I can't access the dreamhost server, with this kind of behavior of dreamhost, my work is crippled and I am not sure how many time sensitive correspondence, bills and other important emails are out there that I missed in the last several days?.

I decided to file this complaint with Revdex.com, and other consumer and fed agencies to investigate Dreamhost for failing to support customers, failing to institute even a basic customer support system. I am wondering what kind of business that is allowed to do business here in America, Pathetic DreamhostDesired Settlement: Advice and warning to Dreamhost:

Contact me immediately, resolve the pending Domain/Icann and registrar issues. Failing which will lead to serious consequences including legal actions, but before that there will be editorials, blogs, reviews and federal investigation complaints will be filed in addition to this very Revdex.com that is going to bring bad name to Dreamhost.

Also, institute a live Chat/live Telephone/live email support system within 24-48 hours of this complaint.

Respond to my email, call and bring a tech online to resolve my issues with Dreamhost domain/control panel and emails.

Review: For the last 3 months, staff members have experienced receiving an extra-ordinary amount of SPAM. This was reported to Dreamhost on several occasions and there is still no resolution. Prior to this we experienced email outages which greatly affected our business due to Dreamhost indicating they did not have adequate servers to support,but was in the process of purchasing additional servers. Fo the most part this issue has been resolved. The current issue that prompted this complaint is a few of our staff members have been experience a significant delay in accessing or receiving emails. There is an alert message of email can not connect to the server and recently certificate and identity invalid messages. This problem began on Monday, April 21 and still has yet to be addressed or resolved by Dreamhost. I personally have opened 4 support/trouble tickets and have requested to be informed of what the problem and solution is. Dreamhost does not have customer service phone number to reach them directly. The main problem is the lack of customer service and responsiveness they provide. I have asked for the CEO/owner to contact me as well as the billing department and this has yet to happen either. We pay for a service each month that is not being delivered by Dreamhost. I need for our problems to be acknowledged and resolved!Desired Settlement: Acknowledge and FIX the problems that have been reported immediately!

The free domain is not really free, they will charge you for it once you leave their hosting. They have a huge issue in billing and do not really care what customer thinks about them.

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Description: Internet - Web Hosting

Address: 417 Associated Rd, Brea, California, United States, 92821

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