Dreams by Jeanie

On September 15, 2019 I ordered 4 glider rockers at Edward's Fine Furniture in Kokomo Indiana. The sales associate, Joe, informed me that he and his fiancé had been in business at this location for years and that he and his fiancé had just signed a 10 year lease on the store's location. Joe assured me that his store offered 100% satisfaction and that if I was not satisfied with the product ordered he would simply buy the product back and resell the pieces on the store's floor. After reassurance from Joe regarding product guarantee, I utilized a credit card to purchase the chairs as I often do to avoid my personal information being exposed. Joe reported to have place my order that same day. After numerous conversations with Joe, the chairs finally arrived to the store and were delivered to my home on 10/14/19. Immediately, I noticed that the chairs were not built well as the backs of the chairs sat crooked and did not slid into the back support as they should. Joe again offered reassurance regarding "customer satisfaction". On 10/15/19 Joe utilized his personal pick up truck to return the most damaged chair. Joe stated he would place an order to replace all 4 chairs and he would pick the other chairs up at that time. After waiting, I reached our to Joe on 11/2/19 and was informed that he no longer was with the company. He directed me to "Jackie" at the store's number. I contacted Jackie to learn that Joe and her mother (said owners) had "split". Jackie informed me that Joe was "crooked" and had jeopardized the store's financial and customer credibility. Immediately, I requested that a refund be offered and the remaining chairs be returned to the store. Jackie informed me this was "not an option". The only resolve offered was replacement items; however, I declined given the questionable character of this stores' affiliates. This store continues to attempt to deliver a replacement chair despite my request for a refund. I have reached out to the credit card company and am currently in dispute.