Dreamscape Spa

Initial Business Response / [redacted] (1000, 9, 2016/08/03) */ ***, I received a call regarding a gift certificate purchased at Dreamscape SpaThe woman asked about using a gift certificate that was two years oldI told her that it wasn't very oldShe stated that she wanted to get a massage and bring in her friends for a massage using her gift certificateI told her that we would look up the gift certificate information, and I told her that we would call her backWhen we called her back that day to schedule a massage using her gift certificate, she was very angry and yelling and she said that she had already taken care of the problem and hung up [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) As indicated in my follow up response, the spa did not return my callThey did advise they would, but they never didThis is untruthful and shows how this place runs businessIf this does no get resolved I will take this business to the small claims courtI would like my money back Final Business Response / [redacted] (4000, 13, 2016/08/11) */ At Dreamscape Spa, we have a no refund policy as stated on the gift certificate and brochureSince we also feel uncomfortable about the complainant using our facility, we would approve of her giving the gift certificate to someone else who would enjoy a luxurious facial or soothing massageWe would need to know whom she is giving the gift certificate to so that we may update our files We do not succumb to threats from anyoneWe are a business that strives to give good customer service to everyone Final Consumer Response / [redacted] (2000, 15, 2016/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) As in my initial request, this is all I wanted from the beginning, I would like the gift card transferred to [redacted] Please update this in your system, and if it is not upheld I will reopen the case

Initial Business Response /* (1000, 9, 2016/08/03) */
[redacted],
I received a call regarding a gift certificate purchased at Dreamscape Spa. The woman asked about using a gift certificate that was two years old. I told her that it wasn't very old. She stated that she wanted to get a massage and...

bring in her friends for a massage using her gift certificate. I told her that we would look up the gift certificate information, and I told her that we would call her back. When we called her back that day to schedule a massage using her gift certificate, she was very angry and yelling and she said that she had already taken care of the problem and hung up.
[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2016/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As indicated in my follow up response, the spa did not return my call. They did advise they would, but they never did. This is untruthful and shows how this place runs business. If this does no get resolved I will take this business to the small claims court. I would like my money back.
Final Business Response /* (4000, 13, 2016/08/11) */
At Dreamscape Spa, we have a no refund policy as stated on the gift certificate and brochure. Since we also feel uncomfortable about the complainant using our facility, we would approve of her giving the gift certificate to someone else who would enjoy a luxurious facial or soothing massage. We would need to know whom she is giving the gift certificate to so that we may update our files.
We do not succumb to threats from anyone. We are a business that strives to give good customer service to everyone.
Final Consumer Response /* (2000, 15, 2016/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As in my initial request, this is all I wanted from the beginning, I would like the gift card transferred to [redacted] Please update this in your system, and if it is not upheld I will reopen the case.