Dreamscapes Landscape Design

Dear ** [redacted] , Thank you for your inquiry I am writing to apologize to you for the unpleasant experience you had with JLevine Auction & Appraisal in regards to your purchase at our July 31, Catalog Auction I agree with your complaint, in that you were not treated fairly by our staff given the situation and your credentials I do see that the items were returned and credited and the issue regarding payment/credit was resolved Again, please accept my sincerest apologies for the inconvenience and embarrassment you experienced at our auction house I regards to the "one unpaid item strike", I contacted Invaluable who is the auction web host and confirmed that the derogatory strike is not from JLevine Auction & Appraisal and is not related to your claim with us We were not responsible for placing that strike on your auction history Invaluable advised that [redacted] was the auction house that placed that strike on your bidding history You will need to contact Invaluable or the other auction house to resolve the unpaid strike Best regards, [redacted] Customer Relations DirectorJLevine Auction & Appraisal

Revdex.com:I have received the check in the mail as of today'date 11/16/ I find it curious that they claimed on their response the matter was solved When they wrote that I still hadn't received payment I did however receive additional correspondence with their accounts payable department Email address for this employee was RELENTLESS Hmmmm I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.This problem was resolved days agoI never called irate thoughI was shocked to be treated the way I wasI already paid for the item the following day on the phone anyway I am waiting for delivery I sent a message to the Revdex.com the following day after the auction saying the issue had been resolvedI believe j levine auction handled the matter wellThis company did right by meThe lady who handled my auction was 100% professional Regards, [redacted] ***

Good Afternoon, I am putting together a full accounting of this client's consignment and verifying the items that are still awaiting auction, and removing the erroneous items that have been listed with this consignment Once I have completed that list, I will track down the remaining auction items and write a check for compensation if I am unable to locate any of them

JLevine Auction & Appraisal is very sorry that our customer, Mr& Mrs***-***, is disappointed with our service to auction their belongings. Their items were picked up in May and did not start to go to auction until September 2016. Normally, this type of delay is
unusual for us and would be unacceptable. However, the reason for the long delay was previously explained to the ***’s. We were suddenly forced into a transition to open a new auction facility and due to the transition, we experienced a great backlog of items that went into our storage facility. We opened a temporary auction house in Tempe to help alleviate the backlog that was caused by this transition, however, it took some time to get all the items in storage to auction. We apologize that this transitional delay and backlog was not better communicated to our customer by our Consignment Specialist and staff. The customer’s items were not scheduled to go to auction all at the same time. The first batch of items were listed and sold at our September 13-15th sale. A copy of the consignment order was emailed on 9/9/16. When the customer received their settlement report on 10/13/16, they expressed disappointment and dissatisfaction with the prices for many of their items. Attached is a copy of the contract signed on April 1, 2016, as well as a copy of the settlement report. Please note, the 2nd paragraph of the contract states “Seller acknowledges and agrees that without limits or reserve means that the price at which the property is sold at auction may be less than the amount Seller anticipates receiving from the sale of the property at auction.” JLevine does not set the prices on items and does not guarantee that we will get the retail prices that the consignor is anticipating. The nature of an auction is that items are sold to the highest bidder. The current market will set the prices for items sold at auction. We are very sorry that the customer is disappointed with the prices; however, we did not make any guarantees about pricing and all items were sold to the highest bidder without limits or reserve. It is also important to note that the customer had a garage sale to sell their items before we even picked anything up. The items that were given to us to auction were items that were left over after their garage sale. Also, please note that as a matter of customer relations, we did not charge a move fee (more than $500.00) to pick up items at their home. As for the items that have not sold yet, they are were removed from any future auctions and placed in a secure location at our Tempe facility and are awaiting to be returned to the customer. We will return these items to the customer at no charge. This had been previously communicated to the customer. Again, we are very sorry that the customer is disappointed with our service. The items that already sold were sold per the terms of the contract. As for the items that have not sold, we will make good on returning those items at no charge. We will work directly with the consignor to return these items. Also, we will make good on sending the settlement check as soon as possible for the items that have sold, which has been delayed due to computer issues at the facility

We are currently in the middle of Customer Service staff turnoverAny time this happens it interrupts the usual response time, so we are sorry for the delayHowever, we are still aware and actively collecting all of your data to fix thisIt will be resolved this week

This isn’t a responseIt is another tardy platitudeIf J Levine isn’t interested in acting in a professional manner there is always local TV and the internet to air my complaint

Mr *** did win the item for $225. The bidding results are here. Computer did not execute a left bidders bid of $200. He had immediately called irate as well as he had bid days prior electronically as well. Invaluable auction system had a glitch and we reopened the bidding to
appease all parties. See electronic record from 3rd part recordedInvaluableWe are so sorry this happened and if Mr*** does not want the item we will be happy to re-auction to the public againI understand his frustration. Computer issues happen on occasion. We just want what is fair to all parties

J levine's response is incomplete, in error and extremely biased.we are working through legal representation

Good Afternoon, The situation with Mr*** has already been partially resolved, with the delivery of the check for the items consigned that have already been sold I am in the process of locating Mr ***'s pieces for return, we were not initially informed by this consignor that he
desired the return of his items, and therefore they were transferred to our second location in an attempt to sell them there During the item transfer process there is a brief window whereby items are in transit and not available for pick up Once the shipment is delivered and prepared for auction, these items will be available for pick up directly by the consignor. Cordially,Sean T***Customer Liaison for J Levine Auction and Appraisal

A credit of $has been processed today (9/28/16) to *** *** PayPal account We sincerely apologize for the mwith the item that was bid on at one of our auction houses and the lack of response from our staff The item was not shipped to the customer and credit was
issued as requested

We have spoken to the customer directly and have resolved the matter We apologize for the poor customer service experience that the customer received at our Tempe location regarding one of our associates We have provided feedback to the associate involved This situation should
not have happened and we are very sorry for the customer's negative experience

Our position on this matter has not changed The customer is seeking legal action; therefore, we will not be able to resolve this matter directly with the customer

J. Levine Auction is committed to resolving this matter with the customer.  We have been in touch with the customer via email and phone and will resolve the matter directly with them.  We have located many of the "lost" items, which previously went thru auction; however, due to a computer...

malfunction at our Tempe facility, they were not allocated correctly to this customer.  We will provide a settlement to this customer for these items.  In addition, we will provide a settlement for any lost or missing items based on the fair market value of these items.  We will continue to work directly with the customer until this matter is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have received the check in the mail as of today'date 11/16/17.  I find it curious that they claimed on their response the matter was solved.  When they wrote that I still hadn't received payment.  I did however receive additional correspondence with their accounts payable department.  Email address for this employee was RELENTLESS.  Hmmmm.....  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I will contact the business with the information regarding the unresolved box lots in the next day or two.  I will be expecting a check from them soon per their response.
Regards,
[redacted]

Good Afternoon, I am putting together a full accounting of this client's consignment and verifying the items that are still awaiting auction, and removing the erroneous items that have been listed with this consignment.  Once I have completed that list, I will track down the remaining...

auction items and write a check for compensation if I am unable to locate any of them.

Dear **. [redacted], Thank you for your inquiry.  I am writing to apologize to you for the unpleasant experience you had with J. Levine Auction & Appraisal in regards to your purchase at our July 31, 2014 Catalog Auction.  I agree with your complaint, in that you were not treated...

fairly by our staff given the situation and your credentials.  I do see that the items were returned and credited and the issue regarding payment/credit was resolved.  Again, please accept my sincerest apologies for the inconvenience and embarrassment you experienced at our auction house.  I regards to the "one unpaid item strike", I contacted Invaluable who is the auction web host and confirmed that the derogatory strike is not from J. Levine Auction & Appraisal and is not related to your claim with us.  We were not responsible for placing that strike on your auction history.  Invaluable advised that [redacted] was the auction house that placed that strike on your bidding history.  You will need to contact Invaluable or the other auction house to resolve the unpaid strike.  Best regards, [redacted]Customer Relations DirectorJ. Levine Auction & Appraisal

I'm not sure what the delay in the check was. However, we've reached out and settled the missing check. There was no desire by anyone in our organziation to "just make her go away." Consignors are the entire lifeblood of our business and we strive to make it the best experience and to sell every...

item for as much as possible as this is our source of revenue.As for the final sale price, we are an auction and we can't attach a price. We do review and offer a market value appraisal. However, our job is to create a viable, strong marketplace. In this case we had over 9,000 registered bidders, multiple bidders and multiple bids. These buyers are the one's who determine value. This is both the lure and the risk of an auction. The great element of an auction is that it represents the true market value. When there are multiple people bidding none of them want the others to get a deal and the final cost represents the true market value. I apologize if we mis-communicated. We are an auction and offer market value appraisals. However, in an auction it's not possible to guarantee any price. It's important to know that both the consignor and the auction house are on the same team. We only profit if the seller profits.Thank you.Dean B[redacted]