Dreamworkers Construction & Remodeling

I am writing in response to a complaint filed by [redacted] at [redacted] ** Let me start by explaining that MANY of the statements made by [redacted] are false If you care to get an accurate and honest representation of what happened throughout the process, you should probably communicate with [redacted] , [redacted] husband who is able to give you an accurate representation of the facts I will attempt to respond to the various statements in the order that they are made in her complaint We have a very detailed contract with the client that specifies and outlines the work to be completed, the materials to be used, and the approximate start and finish date As she states, the work began as scheduled, and was going along smoothly for the first few days We were in the process of painting all of the trim in the areas agreed, and had almost all of the trim painted, when we discovered that the paint on the lower portions of the trim was not sticking to the old paint Before the project began, I had talked with them about the paint that was on the trim, and they did not know what was on it I tested the paint with a universally accepted method, and it tested as latex paint In her complaint, she states that I said it was not latex paint This is completely false! Anyone who paints professionally knows that you CAN NOT paint latex paint over oil base paint, because it will not adhere That is why it is important to test it Because it tested as latex paint, we were applying latex paint over it, which is completely acceptable When we discovered that the paint on the lower trim was not adhering, we realized that there was some type of problem I state that it was the lower areas, because the trim in the area in question consisted of base boards, two piece chair rail, door and window casings, and three piece crown molding The new trim paint was adhering very well to the crown molding and the upper parts of the door and window casings It was not adhering to the base boards, the lower casings, and the chair rail No matter what the cause of the problem was, it needed to be corrected I put all members of my crew to work stripping and sanding the trim paint back off that we had just spent the last days applying I also began making contact with a number of people in the painting profession to seek guidance from them on the issue I contacted the [redacted] store where I had purchased the paint, and spoke with the manager there who I have dealt with for many years I spoke with two other painting contractors I am good friends with I also spoke with the former owner of [redacted] who is a very regular business client of mine In each case, the professionals that I spoke with felt that there must be something on the trim that prevented the paint from adhering All parties felt that it was not a problem with the new paint, because it was adhering very well to the upper trim and crown molding Each person that I spoke with felt that some sort of cleaning product or solution had probably been used on the trim by someone in the past It was suggested by all of them that [redacted] oil soap, lemon oil, or some other solution might have been on the trim, and prevented adhesion of the new paint I explained this to [redacted] and [redacted] , and she said that she had not used anything like that to clean the trim I quickly indicated that I was not suggesting that she had, but it was possible that a prior owner had done that They had already stated that the trim was the original paint color from when the house was built, and they are not the first owners of the home I explained that I was not blaming them for the issue, but was hopeful that they understood that it was not our fault either, there is really no way of knowing if this situation exists, because there is no way to test for these things being present on the trim It took my crew a full day to strip, sand and prep the trim to get it ready for new paint We then spent another day applying a stain blocking primer with very high adhesion qualities to all of the trim, and then went back to painting the trim By the time we were back to the point that we were at (same amount of trim having been painted) when the problem was discovered, we were several days, and considerable materials expense behind I spoke with [redacted] and [redacted] about the cost to our company being about $1,in labor and materials expense, and asked if they would be willing to split that cost with us since it was neither their fault nor our fault, just an unforeseen situation that had to be corrected [redacted] said that he felt that was very reasonable and fair, and had no problem with that at all [redacted] did not say much at all at that time The next day, [redacted] called me about the issue of the $I was asking them to pay, and said that since it only took us one day to sand the paint off, why was I saying that the cost was $1, I explained that it was not just one day It was the full day for several men to apply the paint in the first place, the full day for men to strip and sand it back off, and then another 1/days to prime all of the trim, and get back to the point we were at before the problem was discovered The $1,includes that labor cost for all of the man hours as well as the primer and paint materials needed to get back on track I again stated that I was not requiring them to pay any additional for this issue at all I was simply presenting them with the facts, and suggesting that a fair and amicable solution might be that we split the costs involved I told her I was willing to "eat" half of it if they would consider paying the other half I reminded her that [redacted] felt that this was a very fair solution Later that same day, she called me again and asked for a detailed listing and itemization for this job as well as the hall bath proposal that they had verbally agreed we would handle for them once the painting was completed She does not mention the hall bath job at all in her complaint, but that is what she originally contacted us about The first time I met with the [redacted] it was to provide an estimate to renovate the hall bath, and install picture frame and chair rail molding in the upstairs hallway to match the foyer The hallway was to be for trim installation only because they already had a paint contractor that they were going to use I completed and provided for them a proposal for renovation of the hall bath, and [redacted] contacted me shortly after advising that they did want to hire us to do that hall bath, and then asked if I would give them a proposal to paint the other areas as well I explained that I was told that they had already hired another contractor to perform that work, so I was not all that interested in spending the time working up an estimate on the painting if they have already agreed for someone else to do it She said that they had not signed a contract with the other painter, and that our company came very highly recommended and she would rather just have one contractor perform all of the work At that point I agreed to come out and give them an estimate for the painting work, which they later signed a contract for us to complete We never signed a contract for the bathroom (more on that later) I am getting into all of this because of her statement about me wanting to charge her $per hour to give an itemized breakdown on the painting project She not only asked for a breakdown on the painting project, but asked me to re-submit my proposal for the hall bath giving a detailed breakdown of each aspect of it (Tile work, shower, fixtures, repairs, trim, painting, etc.) I explained that I do not give proposals that way because it is too time consuming I provide a detailed list of the work to be performed, and then a total cost for the project I don't break down each component and assign a price She said that she would like to have that I explained that if she wants it presented that way, I would charge her $per hour to re-work the already submitted proposal I also explained that it would probably take me about hours to complete that task If she does not want to hire us to do the bathroom, no contract has been signed, and she is more than welcome to hire someone else to complete that work She hung up on me in the middle of that conversation During the course of the project which took about 1/weeks to complete, [redacted] was there almost every day He has an office at home on the second floor at the end of the hallway that we were painting Most any time he came out of the office and down the hallway, he would say something like, "This looks terrific!" or, "You guys are doing a great job!" Always very enthusiastic and pleasant Conversely, any time [redacted] was around, all she did was pick at things and criticize About half way through the project, my employees began talking to me and each other about how negative she was, and were asking me if we could not do the bathroom project One employee commented that if it was for ***, they would be happy to do anything, but never want to work for [redacted] again When all of the work was completed, I presented them with a final invoice for the original contract amount as well as some additional work they had asked us to do that was not part of the original contract This included painting some ceilings that were not included in the original proposal, as well as some trim in the children's bedrooms that was not a part of the original proposal When that work was discussed and added in, they both had agreed to the additional costs involved The day we finished everything, [redacted] and [redacted] both walked around and looked things over [redacted] issued the final payment, thanked me for the great job we did, and asked how soon we could get started on the hall bath I told him I would have to get back to them on that as we were very booked up for the next few weeks I later explained to him in a phone call that my crew has NO desire to ever go back there again because of how negative [redacted] is I explained that I did not want to say anything in front of her, so that is why I was vague about a start time when he asked about it I suggested that with all of the issues on this last job, it was probably a good idea that they consider hiring someone else to do the hall bath [redacted] contacted me a few weeks later and said that there were several areas that needed touching up and some things that were missed This contact was by text message, not a phone call I texted her back, and asked if she could call me to discuss the specific nature of the issues She at first refused to do that, but after a couple of text messages back and forth, she finally called me She said that there was a section of the baseboard in her son's room that was completely missed and was still bare wood, as well as some other places on the trim that needed to be touched up and better painted I inquired about the bare wood area in her son's room because this was a re-paint of trim that had previously been painted, and there was no bare wood even before we started She again hung up on me The next day, I received an e-mail from her stating that I needed to send someone out to take care of these issues, or she was going to report me to the Revdex.com I responded with an e-mail suggesting that [redacted] call me so that we could discuss taking care of this I would not speak to her on the phone again because of her rudeness She responded with another rude e-mail, and claimed that [redacted] wanted to fire us the second day we were there I found this odd because the day we finished and paid us, he wanted to know how soon we could come back and get started on the bathroom I brought this to her attention in an e-mail, and she responded saying that they had in fact hired another contractor to do the bathroom, and he had more experience than we did, and a better price I then suggested that since neither she nor [redacted] want us in their home (she said that [redacted] wanted to fire us the second day we were there), a good solution might be that when the new contractor came in to do the bathroom, I could pay him to handle the touch ups while he was there [redacted] wrote back saying that it was none of my business who their new contractor is, and again threatened to report us to the Revdex.com I responded saying that this would be my final e-mail or communication with [redacted] , and said that I would be happy to talk with [redacted] about getting this resolved A few days later, [redacted] did call me He said that a few of [redacted] comments were not accurate, and he did not want to fire us He said that he thought we did a very good job, and that there were only two or three places that [redacted] was unhappy about He said that it was probably only about or hours of work for [redacted] or [redacted] (two of my employees) I advised him politely that neither of them ever want to go in that house again, and I respect them and appreciate them too much to make them go back It is my business, and I will handle it I also advised that I would greatly prefer that [redacted] not be there when I come to do the repairs and touch ups because she has been such a difficult person to deal with, and she has been so dishonest He said he understood completely, and he and I arranged a time for me to come when he was sure that she would be away from the house for enough time for me to complete the touch ups When I arrived, there were small pieces of paper attached in various areas with tape that indicated where she felt touch ups were needed I counted total strips of paper like the one in the photo attached I completed the requested repairs on of the The only one I did not complete is the one in the picture of the stair rail post that is attached I would like to note that the second attached picture is of the baseboard in her son's bedroom where she said we "missed a section" of the trim You can very clearly see in this photo that after we did the painting, her child or someone hit the baseboard with something and actually splintered the wood, knocking off a chunk of the baseboard This is the area she claims that we "missed" with our original paint job Many of the other areas claimed were scrapes in the lower sections of the door jambs and casings for the bedrooms It was obvious that these were caused by something or someone bumping the door casings and jambs going in and out of the rooms I completed all of these touch ups, including painting the broken section of the baseboard in her son's room The only requested repair that I did not complete is the stair rail post shown in the attached picture You can clearly see from the photo that the post has been pulled away from the wall after our painting project was complete Most likely one of her children pulled too hard on the post or railings, and pulled it away from the wall causing the crack that is visible in the photo This clearly has NOTHING to do with the quality of our work, but is simply a repair needed because of someone's carelessness Even though I repaired the broken baseboard, touched up all of the scraped areas on the door jambs and casings, and many other areas, I simply refused to repair the stair rail post that had been damaged after our work was complete I was there a little over hours completing all of this work I want to also point out that there were a few areas that were very legitimate concerns and needed to be addressed There were a few wall paint spatters on a doorway casing that should not have been there, and there were two places where trim paint had been dripped on a wall section I took care of each of those as well as the others, with the exception of the hand rail post pictured When I was finished, [redacted] and I went around to each area I had touched up, and he agreed that everything looked good to him I showed him the crack beside the handrail post, and explained why I was not going to repair that He understood The next day, I received a text message from her saying, (not an exact quote because I deleted the text messages a long time ago), "You did not complete all of the repairs, when are you coming back?" I texted back something like, "I have done all I am going to do on this matter." She texted back, "Give your excuses to the Revdex.com." I texted back, "Have a nice day! Thank you." That was the last I heard from either of them She never contacted me requesting a $2,refund I would not have give it to her, but it's important to me that you realize that this is just one more of her lies Thank you for reading this response I know it is lengthy, but I felt it was important to make each of the points presented Photos are attached Thank you, [redacted] Dreamworkers Construction & Remodeling

I am writing in response to a complaint filed by [redacted] at [redacted].
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Let me start by explaining that MANY of the statements made by [redacted] are false.  If you care to get an accurate and honest representation of what happened throughout the process, you should probably communicate with [redacted] husband who is able to give you an accurate representation of the facts. 
 
I will attempt to respond to the various statements in the order that they are made in her complaint.  We have a very detailed contract with the client that specifies and outlines the work to be completed, the materials to be used, and the approximate start and finish date.  As she states, the work began as scheduled, and was going along smoothly for the first few days.  We were in the process of painting all of the trim in the areas agreed, and had almost all of the trim painted, when we discovered that the paint on the lower portions of the trim was not sticking to the old paint.  Before the project began, I had talked with them about the paint that was on the trim, and they did not know what was on it.  I tested the paint with a universally accepted method, and it tested as latex paint.  In her complaint, she states that I said it was not latex paint.  This is completely false!  Anyone who paints professionally knows that you CAN NOT paint latex paint over oil base paint, because it will not adhere.  That is why it is important to test it.  Because it tested as latex paint, we were applying latex paint over it, which is completely acceptable.  When we discovered that the paint on the lower trim was not adhering, we realized that there was some type of problem.  I state that it was the lower areas, because the trim in the area in question consisted of base boards, two piece chair rail, door and window casings, and three piece crown molding.  The new trim paint was adhering very well to the crown molding and the upper parts of the door and window casings.  It was not adhering to the base boards, the lower casings, and the chair rail.  No matter what the cause of the problem was, it needed to be corrected.  I put all 4 members of my crew to work stripping and sanding the trim paint back off that we had just spent the last 2 days applying.  I also began making contact with a number of people in the painting profession to seek guidance from them on the issue.  I contacted the [redacted] store where I had purchased the paint, and spoke with the manager there who I have dealt with for many years.  I spoke with two other painting contractors I am good friends with.  I also spoke with the former owner of [redacted] who is a very regular business client of mine.  In each case, the professionals that I spoke with felt that there must be something on the trim that prevented the paint from adhering.  All parties felt that it was not a problem with the new paint, because it was adhering very well to the upper trim and crown molding.  Each person that I spoke with felt that some sort of cleaning product or solution had probably been used on the trim by someone in the past.  It was suggested by all of them that [redacted] oil soap, lemon oil, or some other solution might have been on the trim, and prevented adhesion of the new paint.   I explained this to [redacted] and [redacted], and she said that she had not used anything like that to clean the trim.  I quickly indicated that I was not suggesting that she had, but it was possible that a prior owner had done that.  They had already stated that the trim was the original paint color from when the house was built, and they are not the first owners of the home.  I explained that I was not blaming them for the issue, but was hopeful that they understood that it was not our fault either, there is really no way of knowing if this situation exists, because there is no way to test for these things being present on the trim.  It took my crew a full day to strip, sand and prep the trim to get it ready for new paint.  We then spent another day applying a stain blocking primer with very high adhesion qualities to all of the trim, and then went back to painting the trim.  By the time we were back to the point that we were at (same amount of trim having been painted) when the problem was discovered, we were several days, and considerable materials expense behind.  I spoke with [redacted] and [redacted] about the cost to our company being about $1,200 in labor and materials expense, and asked if they would be willing to split that cost with us since it was neither their fault nor our fault, just an unforeseen situation that had to be corrected.  [redacted] said that he felt that was very reasonable and fair, and had no problem with that at all.  [redacted] did not say much at all at that time.
 
The next day, [redacted] called me about the issue of the $600 I was asking them to pay, and said that since it only took us one day to sand the paint off, why was I saying that the cost was $1,200.  I explained that it was not just one day.  It was the full day for several men to apply the paint in the first place, the full day for 4 men to strip and sand it back off, and then another 1 1/2 days to prime all of the trim, and get back to the point we were at before the problem was discovered.  The $1,200 includes that labor cost for all of the man hours as well as the primer and paint materials needed to get back on track.  I again stated that I was not requiring them to pay any additional for this issue at all.  I was simply presenting them with the facts, and suggesting that a fair and amicable solution might be that we split the costs involved.  I told her I was willing to "eat" half of it if they would consider paying the other half.  I reminded her that [redacted] felt that this was a very fair solution.
 
Later that same day, she called me again and asked for a detailed listing and itemization for this job as well as the hall bath proposal that they had verbally agreed we would handle for them once the painting was completed.  She does not mention the hall bath job at all in her complaint, but that is what she originally contacted us about.  The first time I met with the [redacted] it was to provide an estimate to renovate the hall bath, and install picture frame and chair rail molding in the upstairs hallway to match the foyer.  The hallway was to be for trim installation only because they already had a paint contractor that they were going to use.  I completed and provided for them a proposal for renovation of the hall bath, and [redacted] contacted me shortly after advising that they did want to hire us to do that hall bath, and then asked if I would give them a proposal to paint the other areas as well.  I explained that I was told that they had already hired another contractor to perform that work, so I was not all that interested in spending the time working up an estimate on the painting if they have already agreed for someone else to do it.  She said that they had not signed a contract with the other painter, and that our company came very highly recommended and she would rather just have one contractor perform all of the work.  At that point I agreed to come out and give them an estimate for the painting work, which they later signed a contract for us to complete.  We never signed a contract for the bathroom.  (more on that later)  I am getting into all of this because of her FALSE statement about me wanting to charge her $50 per hour to give an itemized breakdown on the painting project.  She not only asked for a breakdown on the painting project, but asked me to re-submit my proposal for the hall bath giving a detailed breakdown of each aspect of it.  (Tile work, shower, fixtures, repairs, trim, painting, etc.)  I explained that I do not give proposals that way because it is too time consuming.  I provide a detailed list of the work to be performed, and then a total cost for the project.  I don't break down each component and assign a price.  She said that she would like to have that.  I explained that if she wants it presented that way, I would charge her $50 per hour to re-work the already submitted proposal.  I also explained that it would probably take me about 3 hours to complete that task.  If she does not want to hire us to do the bathroom, no contract has been signed, and she is more than welcome to hire someone else to complete that work.  She hung up on me in the middle of that conversation.
 
During the course of the project which took about 1 1/2 weeks to complete, [redacted] was there almost every day.  He has an office at home on the second floor at the end of the hallway that we were painting.  Most any time he came out of the office and down the hallway, he would say something like, "This looks terrific!"  or, "You guys are doing a great job!"   Always very enthusiastic and pleasant.  Conversely, any time [redacted] was around, all she did was pick at things and criticize.  About half way through the project, my employees began talking to me and each other about how negative she was, and were asking me if we could not do the bathroom project.  One employee commented that if it was for [redacted], they would be happy to do anything, but never want to work for [redacted] again.  When all of the work was completed, I presented them with a final invoice for the original contract amount as well as some additional work they had asked us to do that was not part of the original contract.  This included painting some ceilings that were not included in the original proposal, as well as some trim in the children's bedrooms that was not a part of the original proposal.  When that work was discussed and added in, they both had agreed to the additional costs involved.  The day we finished everything, [redacted] and [redacted] both walked around and looked things over.  [redacted] issued the final payment, thanked me for the great job we did, and asked how soon we could get started on the hall bath.  I told him I would have to get back to them on that as we were very booked up for the next few weeks.  I later explained to him in a phone call that my crew has NO desire to ever go back there again because of how negative [redacted] is.  I explained that I did not want to say anything in front of her, so that is why I was vague about a start time when he asked about it.  I suggested that with all of the issues on this last job, it was probably a good idea that they consider hiring someone else to do the hall bath.
 
[redacted] contacted me a few weeks later and said that there were several areas that needed touching up and some things that were missed.  This contact was by text message, not a phone call.  I texted her back, and asked if she could call me to discuss the specific nature of the issues.  She at first refused to do that, but after a couple of text messages back and forth, she finally called me.  She said that there was a section of the baseboard in her son's room that was completely missed and was still bare wood, as well as some other places on the trim that needed to be touched up and better painted.  I inquired about the bare wood area in her son's room because this was a re-paint of trim that had previously been painted, and there was no bare wood even before we started.  She again hung up on me.  The next day, I received an e-mail from her stating that I needed to send someone out to take care of these issues, or she was going to report me to the Revdex.com.  I responded with an e-mail suggesting that [redacted] call me so that we could discuss taking care of this.  I would not speak to her on the phone again because of her rudeness.  She responded with another rude e-mail, and claimed that [redacted] wanted to fire us the second day we were there.  I found this odd because the day we finished and paid us, he wanted to know how soon we could come back and get started on the bathroom.  I brought this to her attention in an e-mail, and she responded saying that they had in fact hired another contractor to do the bathroom, and he had more experience than we did, and a better price.  I then suggested that since neither she nor [redacted] want us in their home (she said that [redacted] wanted to fire us the second day we were there), a good solution might be that when the new contractor came in to do the bathroom, I could pay him to handle the touch ups while he was there.  [redacted] wrote back saying that it was none of my business who their new contractor is, and again threatened to report us to the Revdex.com.  I responded saying that this would be my final e-mail or communication with [redacted], and said that I would be happy to talk with [redacted] about getting this resolved.  A few days later, [redacted] did call me.  He said that a few of [redacted] comments were not accurate, and he did not want to fire us.  He said that he thought we did a very good job, and that there were only two or three places that [redacted] was unhappy about.  He said that it was probably only about 1 or 2 hours of work for [redacted] or [redacted] (two of my employees).  I advised him politely that neither of them ever want to go in that house again, and I respect them and appreciate them too much to make them go back.  It is my business, and I will handle it.  I also advised that I would greatly prefer that [redacted] not be there when I come to do the repairs and touch ups because she has been such a difficult person to deal with, and she has been so dishonest.  He said he understood completely, and he and I arranged a time for me to come when he was sure that she would be away from the house for enough time for me to complete the touch ups.
 
When I arrived, there were small pieces of paper attached in various areas with tape that indicated where she felt touch ups were needed.  I counted 18 total strips of paper like the one in the photo attached.  I completed the requested repairs on 17 of the 18.  The only one I did not complete is the one in the picture of the stair rail post that is attached.  I would like to note that the second attached picture is of the baseboard in her son's bedroom where she said we "missed a section" of the trim.  You can very clearly see in this photo that after we did the painting, her child or someone hit the baseboard with something and actually splintered the wood, knocking off a chunk of the baseboard.  This is the area she claims that we "missed" with our original paint job.  Many of the other areas claimed were scrapes in the lower sections of the door jambs and casings for the bedrooms.  It was obvious that these were caused by something or someone bumping the door casings and jambs going in and out of the rooms.  I completed all of these touch ups, including painting the broken section of the baseboard in her son's room.  The only requested repair that I did not complete is the stair rail post shown in the attached picture.  You can clearly see from the photo that the post has been pulled away from the wall after our painting project was complete.  Most likely one of her children pulled too hard on the post or railings, and pulled it away from the wall causing the crack that is visible in the photo.  This clearly has NOTHING to do with the quality of our work, but is simply a repair needed because of someone's carelessness.  Even though I repaired the broken baseboard, touched up all of the scraped areas on the door jambs and casings, and many other areas, I simply refused to repair the stair rail post that had been damaged after our work was complete.  I was there a little over 3 hours completing all of this work.  I want to also point out that there were a few areas that were very legitimate concerns and needed to be addressed.  There were a few wall paint spatters on a doorway casing that should not have been there, and there were two places where trim paint had been dripped on a wall section.  I took care of each of those as well as the others, with the exception of the hand rail post pictured.  When I was finished, [redacted] and I went around to each area I had touched up, and he agreed that everything looked good to him.  I showed him the crack beside the handrail post, and explained why I was not going to repair that.  He understood.  The next day, I received a text message from her saying, (not an exact quote because I deleted the text messages a long time ago), "You did not complete all of the repairs, when are you coming back?"   I texted back something like, "I have done all I am going to do on this matter."  She texted back, "Give your excuses to the Revdex.com."   I texted back, "Have a nice day!  Thank you."
 
That was the last I heard from either of them.
 
She never contacted me requesting a $2,000 refund.  I would not have give it to her, but it's important to me that you realize that this is just one more of her lies.
 
Thank you for reading this response.  I know it is lengthy, but I felt it was important to make each of the points presented.
Photos are attached.
 
Thank you,
[redacted]
Dreamworkers Construction & Remodeling

Review: We hired Dreamworkers Construction & Remodeling owned and operated by [redacted] to paint and add wood trim work to our home. Work started as planned and everything went smoothly until we noticed paint peeling off the trim after their first day of work was complete. We contacted [redacted] to tell him that the paint was peeling. He said he tested the paint and it was not latex paint, so he told us that we would have to pay an extra $1200 for the day he lost of because of the resanding and painting of the trim. We told him that was his job to find this before starting the initial job. After going back and forth about the $1200 he agreed to eat the cost because we were already paying $6200 for their services. [redacted] was fine until he got called out of work that needed to be fixed or redone to our satisfaction. I asked him for an itemized statement of our work, paint, labor and materials and he said that would cost $50/hour. When asked how he came up with our total he could not tell me. He said that $1200/day was actually less than what he would actually charge for 4 men. When we did not have 4 men working on site except for a few hours the entire time they were in our home. We asked him to come back and repair and fix things that were either missed or paint that needed to be touched up. He came to our home and I had made a detailed list and also placed post a notes where necessary. He touched up 3 of the 15 on my list and said that I needed to be more careful and that he was not fixing them. I called him to ask him to come back and complete our list, he said no. I told him for $6200 paint job that included 2 story foyer and 3 bedrooms, it should be perfect and or at least to our satisfaction. He said he agreed but would not come back to do the work. I told him I was not happy and that I was going to file a complaint with Revdex.com and he said go right ahead.Desired Settlement: He said he doesn't want to come back to our house, so we asked for a refund for the services that were not completed to our satisfaction. He would not comply with our request. We will supply pictures if necessary. We would like a $2000 refund for services not rendered. Thank you.

Business

Response:

I am writing in response to a complaint filed by [redacted] at [redacted].