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DreamWorks Tree Services

8799 Concession 5, Uxbridge, Ontario, Canada, L9P 1R1

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DreamWorks Tree Services Reviews (%countItem)

. They are busy and take forever to show up. If your not home to watch them they will only do part of the work and scoot of to another job to do the same.

DreamWorks Tree Services Response • Nov 13, 2018

Hello Peter, thank you for writing the review. I am sorry to hear you had a frustrating experience.

The quote was approved and the work was completed, as per the quote, in a timely manner given the weather conditions we had. There was also additional work that was completed at no extra charge.

I met with you the other week to find a resolution to the issue but the only thing that would have resolved it would go against acceptable aboriculture practices. I can understand and certainly appreciate the cost of a new roof but simply topping off all the trees around your house is not something I am willing to do, nor was it quoted or agreed upon ahead of time.

Respectfully let's agree to disagree.

All the best to you,
Ricky A.

Customer Response • Nov 14, 2018

Hello Ricky, I have contacted 2 other arborists which have no problem on trimming the branches and can't seem to understand why you didn't do it in the first place. I clearly asked you to trim all branches overhanging the roof and you clearly stated you would. If you would have told me at the time you were not comfortable doing it I would not have hired you and used someone else plain and simple. There was no additional work completed at no extra cost. In fact you reduced the bill by 25% after I filed this complaint, seem to me that your admitting you didn't do 100% of what we agreed upon.

DreamWorks Tree Services Response • Nov 15, 2018

Hello Peter, my intention is and has always been to find a resolution. It is unfortunate that we have different opinions on what was confirmed regarding the quote. It was my understanding that we were both on the same page.

The bill was reduced because you asked me to do so. However you were still unhappy and so I reduced the bill further for you. I did it as a good faith gesture as I thought it would help appease your frustration, not because the work wasn't done.

I have come to accept that we obviously have different point of views on the situation and it is unfortunate that it had to end this way.

Customer Response • Nov 16, 2018

Hello Ricky, the only resolution would have been for you to come back and finish the job properly instead of wasting everyone's time with emails and phone calls. Understanding the scope of the work as simple as "please make sure that all branches that are over the roof are all cut" is not very difficult to comprehend and I cant fathom how you would confuse such a plain and simple request. As for the bill being reduced you know that I did not "personally" ask you to reduce it. In fact when we first talked and I told you about the branches you raised your voice and said "so your not going to pay me!" and I clearly said of course not I'm going to pay you in full because it was my mistake for hiring you and I own up to my mistakes. As a business person you need to accept and admit the fact that you messed up and learn from this incident. It is very unfortunate that things transpired the way they did, I have no ill will towards you and do wish you future success, I sincerely hope you have learned from this experience, I know I have.

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Address: 8799 Concession 5, Uxbridge, Ontario, Canada, L9P 1R1

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+1 (905) 852-0529
+1 (905) 852-0367

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