I have been in business for year and not once has any one filed a complaint until nowThe information provided to you by *** ** is completely falseNever once did I represent myself as being the owner/president of *** *** *** *** on Electronic Health Records, provided by ***
*** *** *** *** owner of *** *** *** *** signed the contract for our *** to handle the billing for him which includes the Electronic Health Records, on 11/30/I worked closely with *** ** for two months using two portions of *** ***, Practice Mate and Electronic Health RecordsDr*** was aware of *** ** & me working together, and there were no issue at that time. I was contacted by *** ** to help her set up billing for their new companyShe stated that she knew nothing about running an Urgent care for her fiancé and she needed some help with doing the billing portionI said that I would be glad to help herOne of the questions *** ** asked me was, if they decided not to stay with our service, could they keep the account and I said yes that would be fineI should have taken stock in that comment as a red flag, as an indication that they were going to get what information they needed and then drop our contractDr*** signed our contract on 11/30/2016. I received a fax letter dated 1/26/from Dr*** on 1/27/2016, giving me written notice of termination of our agreementI responded to Dr*** on 1/27/(see attached letter)Dr*** in turn responded via email saying, thank you for releasing his patient medical records(see attached email) I also received a fax dated 1/27/from *** ** with a copy of the complaint information page letting me know that a complaint would be sentI called her and asked what was going onShe said she knew nothing about the letter, she said she was working at the hospital her primary job, on 1/27/and could not have typed the complaint and that someone else must have typed itShe apologized to me and said that she re*** appreciated all of the help that I gave her the last two months and also said I had gone over and above what the former billing service *** had done for herShe also terminated the contract with ***, as she was unhappy with their service as wellAfter receiving this request I contacted *** ** and told her that I would put the account on hold not close the account until the transfer was completed. Regarding Electronic Health Records, In order for my *** to do the billing, it is necessary for me to have access to Electronic Health records, to verify information relating to Diagnosis Codes and Procedure CodesElectronic Health Records portion of *** *** is where the billing portion is transferred to another portion called Practice Mate where the billing is sent by my *** for electronic submit ion to the Insurance companies. Account name of woodsmBecause he was the 23rd provider to be contracted with Wood’s Medical Billing ServiceDr*** account was set up under his name only as the Owner/CEO of *** *** *** ***I advised Dr*** that I am the owner of the Account Wood’s Medical billing and that his account is only a Sub Account under my accountDr*** and his staff were give full access to the account, to do the everyday operations of the Urgent Care Center. I also emailed the Invoice from *** *** for the Electronic Health Records, to Dr*** on 1/29/and asked him to pay itI spoke to the accounting department today 2-9-and was advised that the account woodsmwas close, because payment was not receivedThe account will be reopened once the payment of $is received. I sent the Transfer of Ownership Letter to *** *** on 1/28/and again on 2/1/I sent the Transfer of Ownership Enrollment Form to DrDr*** to fill out and fax back to *** *** on 1/28/The Transfers has now been completed and the issued has been resolved.*** ***
I have been in business for year and not once has any one filed a complaint until nowThe information provided to you by *** ** is completely falseNever once did I represent myself as being the owner/president of *** *** *** *** on Electronic Health Records, provided by ***
*** *** *** *** owner of *** *** *** *** signed the contract for our *** to handle the billing for him which includes the Electronic Health Records, on 11/30/I worked closely with *** ** for two months using two portions of *** ***, Practice Mate and Electronic Health RecordsDr*** was aware of *** ** & me working together, and there were no issue at that time. I was contacted by *** ** to help her set up billing for their new companyShe stated that she knew nothing about running an Urgent care for her fiancé and she needed some help with doing the billing portionI said that I would be glad to help herOne of the questions *** ** asked me was, if they decided not to stay with our service, could they keep the account and I said yes that would be fineI should have taken stock in that comment as a red flag, as an indication that they were going to get what information they needed and then drop our contractDr*** signed our contract on 11/30/2016. I received a fax letter dated 1/26/from Dr*** on 1/27/2016, giving me written notice of termination of our agreementI responded to Dr*** on 1/27/(see attached letter)Dr*** in turn responded via email saying, thank you for releasing his patient medical records(see attached email) I also received a fax dated 1/27/from *** ** with a copy of the complaint information page letting me know that a complaint would be sentI called her and asked what was going onShe said she knew nothing about the letter, she said she was working at the hospital her primary job, on 1/27/and could not have typed the complaint and that someone else must have typed itShe apologized to me and said that she re*** appreciated all of the help that I gave her the last two months and also said I had gone over and above what the former billing service *** had done for herShe also terminated the contract with ***, as she was unhappy with their service as wellAfter receiving this request I contacted *** ** and told her that I would put the account on hold not close the account until the transfer was completed. Regarding Electronic Health Records, In order for my *** to do the billing, it is necessary for me to have access to Electronic Health records, to verify information relating to Diagnosis Codes and Procedure CodesElectronic Health Records portion of *** *** is where the billing portion is transferred to another portion called Practice Mate where the billing is sent by my *** for electronic submit ion to the Insurance companies. Account name of woodsmBecause he was the 23rd provider to be contracted with Wood’s Medical Billing ServiceDr*** account was set up under his name only as the Owner/CEO of *** *** *** ***I advised Dr*** that I am the owner of the Account Wood’s Medical billing and that his account is only a Sub Account under my accountDr*** and his staff were give full access to the account, to do the everyday operations of the Urgent Care Center. I also emailed the Invoice from *** *** for the Electronic Health Records, to Dr*** on 1/29/and asked him to pay itI spoke to the accounting department today 2-9-and was advised that the account woodsmwas close, because payment was not receivedThe account will be reopened once the payment of $is received. I sent the Transfer of Ownership Letter to *** *** on 1/28/and again on 2/1/I sent the Transfer of Ownership Enrollment Form to DrDr*** to fill out and fax back to *** *** on 1/28/The Transfers has now been completed and the issued has been resolved.*** ***