DrEnergy Saver of South Texas by STX Efficiency Experts owned by John B [redacted] performed unsatisfactory work on our home in November The scope of the work consisted of installing retrofit energy efficient canned recessed lighting upgrades, duct sealing, and air sealingThe purpose of the work was to eliminate attic insulation dust from entering the living space inside our homeThe total cost we paid for the unsatisfactory work was $7,The work was not performed in a professional manner by the assigned crewOur home was used as a training facility for a new supervisor (two weeks experience) and new crew membersJohn B [redacted] was not present at all times to provide guidance to his employeesOne of the “experienced” crew members stepped through the ceiling over the two story foyer of our home necessitating dry wall repair, texturing, and paintingThe foyer ceiling repair work was not completed to our satisfaction by John B’ personnelThe painter John B [redacted] had attempting to repair the ceiling was working with a bad diabetic foot on a 20-ft ladder all day and made us anxious since we did not want any injuriesThe monetary reimbursement agreed upon before repair work for the damage to the foyer ceiling was started was not honored by John B***Numerous attempts to contact John B [redacted] to recover the total cost of the ceiling repair work that we were forced to have done by a third party have not been answeredThe only way the ceiling can be repaired to original condition is to have all texture removed and new texture applied throughout the foyer and connecting hallwayWe believe that work needs to be done and we are due the cost of performing the workThe attic sealing work above the master bedroom and master bathroom was not completed and the cost to seal that attic space should have been deducted from the amount we paid for the total cost of the jobThe upstairs closet access to this attic area was not discovered until the work was underwayHowever, we believe the cost of sealing this area was included in the original price quotedJohn B [redacted] was argumentative and disrespectful to members of our family during the process of the job as we attempted to clarify work plansHe also promised pictures and videos of the work performed, both of which were never receivedJohn B [redacted] indicated that the corporate DrEnergy Saver office would furnish a video of the work performed; however, the corporate DrEnergy Saver office denies ever offering the service of providing videosFurther, the corporate DrEnergy Saver office indicates John B [redacted] and STX Efficiency Experts are no longer affiliated with or recommended by DrEnergy Saver even though John B [redacted] continues to advertise his company is affiliated with DrEnergy SaverWe are continuing to experience attic insulation dust inside our home, indicating that the work performed by DrEnergy Saver of South Texas by STX Efficiency Experts was not successful in eliminating our original reason for contacting this companyWe have made numerous unsuccessful attempts to contact John B [redacted] to receive the agreed upon total refund for damaging our foyer ceiling and reimbursement for not completing the attic sealing work above our master bed and bath roomsWe strongly recommend that DrEnergy Saver of South Texas by STX Efficiency Experts owned by John B [redacted] not be contracted for work
Complaint: [redacted] I am rejecting this response because:Regarding Mr [redacted] ’ 1st paragraph reference to a set of foam he returned because it was bad, whenwe last spoke 3-months ago, I told him I would have to talk to [redacted] (our product technical specialist)as I was not sure what had been determinedI did not get angry as he stated in the 2nd paragraph, butdid ask if he had advised the Dow representative, and I further told him that was a separate issue fromthis most recent foam purchase that was paid for with a bad check.After discussing the questionable foam with ***, he advised when he checked out the foam kit, it wasworking fineHe said he called Mr [redacted] at the time, but could not reach him and had to leave amessage for him to callHe never received a callback.Regarding the foam purchased with the bad check, Mr [redacted] was immediately advised of the checkreturn upon our notification by the bank (November 5, 2014)He said he would take care of it.During that last conversation 3-months ago, Mr [redacted] did tell me about his business problems, and Itold him I was sympathetic, however, we had our own problems to deal with, but still had to pay ourbillsHe did offer to pay part of it on a credit card and then more later, and I stated I had filed the badcheck with the court and was advised not to accept partial payments, so unfortunately this was not anoptionHe said he would get something figured out and call me backI have never heard back from himand made several attempts to reach himI had held off filing a complaint with Revdex.com until now.I have also read the reviews on his website, and find it all very disturbingI feel his customers andpotential customers should be aware of how he handles his business obligationsPerhaps I will submitmy own review and let it speak for itselfIt will be interesting to see if it shows up.Meanwhile, all we are asking for is for this check to be made good.Sincerely, [redacted] Coastal DistributionComplaint # [redacted] Regards, [redacted]
DrEnergy Saver of South Texas by STX Efficiency Experts owned by John B [redacted] performed unsatisfactory work on our home in November The scope of the work consisted of installing retrofit energy efficient canned recessed lighting upgrades, duct sealing, and air sealingThe purpose of the work was to eliminate attic insulation dust from entering the living space inside our homeThe total cost we paid for the unsatisfactory work was $7,The work was not performed in a professional manner by the assigned crewOur home was used as a training facility for a new supervisor (two weeks experience) and new crew membersJohn B [redacted] was not present at all times to provide guidance to his employeesOne of the “experienced” crew members stepped through the ceiling over the two story foyer of our home necessitating dry wall repair, texturing, and paintingThe foyer ceiling repair work was not completed to our satisfaction by John B
’ personnelThe painter John B [redacted] had attempting to repair the ceiling was working with a bad diabetic foot on a 20-ft ladder all day and made us anxious since we did not want any injuriesThe monetary reimbursement agreed upon before repair work for the damage to the foyer ceiling was started was not honored by John B***Numerous attempts to contact John B [redacted] to recover the total cost of the ceiling repair work that we were forced to have done by a third party have not been answeredThe only way the ceiling can be repaired to original condition is to have all texture removed and new texture applied throughout the foyer and connecting hallwayWe believe that work needs to be done and we are due the cost of performing the workThe attic sealing work above the master bedroom and master bathroom was not completed and the cost to seal that attic space should have been deducted from the amount we paid for the total cost of the jobThe upstairs closet access to this attic area was not discovered until the work was underwayHowever, we believe the cost of sealing this area was included in the original price quotedJohn B [redacted] was argumentative and disrespectful to members of our family during the process of the job as we attempted to clarify work plansHe also promised pictures and videos of the work performed, both of which were never receivedJohn B [redacted] indicated that the corporate DrEnergy Saver office would furnish a video of the work performed; however, the corporate DrEnergy Saver office denies ever offering the service of providing videosFurther, the corporate DrEnergy Saver office indicates John B [redacted] and STX Efficiency Experts are no longer affiliated with or recommended by DrEnergy Saver even though John B [redacted] continues to advertise his company is affiliated with DrEnergy SaverWe are continuing to experience attic insulation dust inside our home, indicating that the work performed by DrEnergy Saver of South Texas by STX Efficiency Experts was not successful in eliminating our original reason for contacting this companyWe have made numerous unsuccessful attempts to contact John B [redacted] to receive the agreed upon total refund for damaging our foyer ceiling and reimbursement for not completing the attic sealing work above our master bed and bath roomsWe strongly recommend that DrEnergy Saver of South Texas by STX Efficiency Experts owned by John B [redacted] not be contracted for work
Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Regarding Mr [redacted] ’ 1st paragraph reference to a set of foam he returned because it was bad, whenwe last spoke 3-months ago, I told him I would have to talk to [redacted] (our product technical specialist)as I was not sure what had been determinedI did not get angry as he stated in the 2nd paragraph, butdid ask if he had advised the Dow representative, and I further told him that was a separate issue fromthis most recent foam purchase that was paid for with a bad check.After discussing the questionable foam with ***, he advised when he checked out the foam kit, it wasworking fineHe said he called Mr [redacted] at the time, but could not reach him and had to leave amessage for him to callHe never received a callback.Regarding the foam purchased with the bad check, Mr [redacted] was immediately advised of the checkreturn upon our notification by the bank (November 5, 2014)He said he would take care of it.During that last conversation 3-months ago, Mr [redacted] did tell me about his business problems, and Itold him I was sympathetic, however, we had our own problems to deal with, but still had to pay ourbillsHe did offer to pay part of it on a credit card and then more later, and I stated I had filed the badcheck with the court and was advised not to accept partial payments, so unfortunately this was not anoptionHe said he would get something figured out and call me backI have never heard back from himand made several attempts to reach himI had held off filing a complaint with Revdex.com until now.I have also read the reviews on his website, and find it all very disturbingI feel his customers andpotential customers should be aware of how he handles his business obligationsPerhaps I will submitmy own review and let it speak for itselfIt will be interesting to see if it shows up.Meanwhile, all we are asking for is for this check to be made good.Sincerely, [redacted] Coastal DistributionComplaint # [redacted] Regards, [redacted]