Dresses For Less

Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ [redacted] after talking to my managers whom you purchased the car fromYou purchased this car AS/IS April 3, Even though you had the car for weeks we are still participating in helping fix your carThe original price for the transmission was over You are paying under dealers cost at Schaumburg Honda is covering the remaining balanceThat also comes with a 2yr 24,mile warrantyThis is a very fair solution seeing as you purchased an AS/IS car Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just figure that it is wrong for someone to sell a car and tell you it is a good car with no problem take your hard earn money weeks later you have to spend another bucks I am sure they already knew that the car had a problem with that transmission runs good one week and slips like crazy the next they knew there was a problem Final Business Response / [redacted] (4000, 9, 2015/05/13) */ [redacted] there was never a known issue with the trans on this carAs we service all our cars before we sell themThe service RO on this vehicle was cleanWhich we would be happy to provide you if you don't already have itWhatever occured with the trans during your ownership of the vehicle is not known to usI aplogize that your not satisifed with the assistance that we are giving you Final Consumer Response / [redacted] (4200, 11, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still upset that I had to go and pay an extra on the car still believe you guys knew there was a problem

Complaint: [redacted]
I am rejecting this response because:I have been burned for trusting the words from this dealership before and I cannot wait till end of next week to receive our check (doing so will exceed my allowed 7 calendar days to keep this claim open).Until I have received our refund check and received our maintenance package from American Honda on 2 of our leases, I have to keep this claim open and unresolved.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/11) */
[redacted] after talking to my managers whom you purchased the car from. You purchased this car AS/IS April 3, 2015. Even though you had the car for 3 weeks we are still participating in helping fix your car. The original price for the transmission...

was over 2000. You are paying under dealers cost at 1400. Schaumburg Honda is covering the remaining balance. That also comes with a 2yr 24,000 mile warranty. This is a very fair solution seeing as you purchased an AS/IS car.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just figure that it is wrong for someone to sell a car and tell you it is a good car with no problem take your hard earn money weeks later you have to spend another 1500 bucks I am sure they already knew that the car had a problem with that transmission runs good one week and slips like crazy the next they knew there was a problem.
Final Business Response /* (4000, 9, 2015/05/13) */
[redacted] there was never a known issue with the trans on this car. As we service all our cars before we sell them. The service RO on this vehicle was clean. Which we would be happy to provide you if you don't already have it. Whatever occured with the trans during your ownership of the vehicle is not known to us. I aplogize that your not satisifed with the assistance that we are giving you.
Final Consumer Response /* (4200, 11, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still upset that I had to go and pay an extra 1500 on the car still believe you guys knew there was a problem

Complaint: [redacted]
I am rejecting this response...

because: I realize that I signed the contract, however, these contracts are intentionally confusing and hard to understand. And I was being rushed and pressured. What I'm saying is that I verbally told both the salesperson and the finance manager I did not want to put a down payment. The finance manager replied that they would like at least the "first month's payment". So they lied to me.In addition, my other two concerns were not addressed. Why are they lying that the 2017 HRV's were not out at the end of November, when they clearly were? And why was the finance mananager pushing me towards a six year finance when I wanted a lease? It was clearly done to pad your pockets. I'm completely disgusted with the dishonesty from this dealership.
Sincerely,
[redacted]

[redacted] I apologize for the headache here, we have sent you a check for the reimbursement of your service work that you paid for. If you haven't received it you will be shortly. Also, I confirmed with [redacted] that both maintenance policies will be activated tomorrow morning 10/21/15. Please feel free to...

give [redacted] a call tomorrow morning. He will be in at 9. Thank you

Initial Business Response /* (1000, 5, 2015/07/08) */
Mr. [redacted], your warranty has been canceled and the check has been sent to your lienholder. Your lienholder will apply your credit to your account. If you have any questions please reach out to your finance manager. We would have no problems...

issuing you a copy of the check sent to your lienholder if you would like proof. Sorry about any frustrations you have had. The amount of time that it takes for you to see your credit on your account is now on your lienholder not Schaumburg Honda as this check was sent out.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My lienholder - Honda Financials says that they have not received any check. Please email me a copy @ [redacted]@gmail.com
My loan amount still stands where it was.
Final Business Response /* (4000, 9, 2015/07/20) */
[redacted], you need to come to the store in person and you can sign the cancellation document. It will take you less then 10 minutes. That will solve your issue and the refund will go directly towards your payoff.
Final Consumer Response /* (4200, 11, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is ridiculous! In your previous response you said that you had mailed out the check on 9th July, NOW YOU'RE SAYING THAT YOU HAVE NOT DONE IT, AND I NEED TO COME IN????? I came to the store 3 times and you asked me to wait 3-4 hrs, do you think this is professional? You also promised that you will send me a copy of the form that I need to sign through email ([redacted]@gmail.com) and you have never done that. All I see is a bunch of lies! I will escalate this further if required.

Mr. [redacted]: His car has been returned to him and he is satisfied with repairs. Any questions please contact me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In response to Mr. [redacted]omplaint: His $611 was used as a down payment and is clearly shown on the contract that he signed. He was not mislead but may be confused when switching from a lease to a finance Any questions please contact me.

Mr, [redacted] needs to check with [redacted].Check was issued to them.

Ms. [redacted] refund was issued if there confusion with the credit please let me know.