I am in receipt of the complaint issued by [redacted] who resided at [redacted] ** *** from 3/27/until 3/31/ [redacted] ***’s security deposit was $ The itemized charges for damages totaled $3,and she left an unpaid water bill in the amount of $for a total of $3, I subtracted her $security deposit from that amount which left her owing $2, [redacted] was charged the following for damages: Front door repaint/repair $sets of blinds for the living room that were destroyed $60.00Replacement of screens throughout the house $250.00Refrigerator cleaning $(very dirty)Refrigerator missing handle and had a broken seal $50.00Oven cleaning (very dirty) $40.00Bathroom cleaning (to include bathtub, sink, vanity, mirror and toilet bowl) $80.00Bathroom light fixture missing globe $35.00Yard work/lawn left in bad condition $250.00Trash out house – Trash/furniture/miscellaneous items left in house $500.00Replace damaged kitchen sink faucet $75.00Broken window in upstairs bedroom - $150.00Repainting (materials and labor) Each room was painted a different color Lease states that tenant may not alter the premises in any way without written permission from the owner There was also writing on the walls throughout the houseCondition was way beyond wear and tear $800.00House cleaning and carpet cleaning – House was left very dirty$400.00Blinds throughout entire house to be replaced (sets) – $ [redacted] did say that when she moved in there were no blinds in the upstairs of the house so I would be willing to remove charges for the upstairs blinds (@ $30/each) as well as the charges for the missing screens (@$50/each) The total amount due is not $3,as stated in [redacted] ***’s claim but is actually $2, I have pictures showing the condition of the property at the time of [redacted] ***’s move outOn 4/4/w work order was submitted for a water leak from the upstairs bathroomThe Penklor maintenance technician noted that he Found faulty valve leaking, replaced it and repaired drywall below bathroom that had gotten wet from leak He also noted that he coats of mud sand paintHad to open ceiling below tubReplaced old original piping that had rotted through and he replaced all drain lines to and on tub to stop leakingOn 5/29/another work order was issued stating that roof was leaking upstairs Technician noted that he checked roof for leak found bad spot in roof, repaired so drywall can be repaired and painted Got in attic and fix bad boardsAllowed for leak to dry and addressed drywall fix on 6/20/At that time he secured ceiling tile in hallway and painted,sanded ceiling in kitchen and paintedOn 10/15/ [redacted] submitted a work order stating the following: We noticed a funny smell in the basement yesterday I was thinking that maybe it was due to all the rain we have gotten Today, it distinctly smells like a toilet There appears to be stuff leaking from a pipe in the basement Our toilet isn't flushing correctly now either Please send someone asap! Penklor technician attempted to clear the clog but was unable to clear the main line Hancock Plumbing was called out and found a large amount of feminine products in the line which was the cause of the clog This was a tenant responsible issue and the tenant was charged for the serviceOn 3/24/ [redacted] renewed her lease for yearsOn 1/24/ [redacted] reported that the acoustic tiles in the second floor hallway were coming down The Sundance technician secured the ceiling tiles with screws to hold them in place There were no additional work orders issues after that repair was made
I stand by my original response to [redacted] ***'s complaint I have tried several times to attach the many pictures I have of the condition of the property at the time of the move out inspection but I have not been able to do so I spoke with [redacted] with the Revdex.com and she was looking into correcting the issueMy initial response was: I am in receipt of the complaint issued by [redacted] who resided at [redacted] ** *** from 3/27/until 3/31/ [redacted] ***’s security deposit was $ The itemized charges for damages totaled $3,and she left an unpaid water bill in the amount of $for a total of $3, I subtracted her $security deposit from that amount which left her owing $2, [redacted] was charged the following for damages: Front door repaint/repair $sets of blinds for the living room that were destroyed $Replacement of screens throughout the house $Refrigerator cleaning $(very dirty) Refrigerator missing handle and had a broken seal $Oven cleaning (very dirty) $Bathroom cleaning (to include bathtub, sink, vanity, mirror and toilet bowl) $Bathroom light fixture missing globe $Yard work/lawn left in bad condition $Trash out house – Trash/furniture/miscellaneous items left in house $Replace damaged kitchen sink faucet $Broken window in upstairs bedroom - $Repainting (materials and labor) Each room was painted a different color Lease states that tenant may not alter the premises in any way without written permission from the owner There was also writing on the walls throughout the house Condition was way beyond wear and tear $House cleaning and carpet cleaning – House was left very dirty $Blinds throughout entire house to be replaced (sets) – $ [redacted] did say that when she moved in there were no blinds in the upstairs of the house so I would be willing to remove charges for the upstairs blinds (@ $30/each) as well as the charges for the missing screens (@$50/each) The total amount due is not $3,as stated in [redacted] ***’s claim but is actually $2, I have pictures showing the condition of the property at the time of [redacted] ***’s move out On 4/4/w work order was submitted for a water leak from the upstairs bathroom The Penklor maintenance technician noted that he Found faulty valve leaking, replaced it and repaired drywall below bathroom that had gotten wet from leak He also noted that he coats of mud sand paintHad to open ceiling below tubReplaced old original piping that had rotted through and he replaced all drain lines to and on tub to stop leaking On 5/29/ another work order was issued stating that roof was leaking upstairs Technician noted that he checked roof for leak found bad spot in roof, repaired so drywall can be repaired and painted Got in attic and fix bad boardsAllowed for leak to dry and addressed drywall fix on 6/20/At that time he secured ceiling tile in hallway and painted, sanded ceiling in kitchen and painted On 10/15/ [redacted] submitted a work order stating the following: We noticed a funny smell in the basement yesterday I was thinking that maybe it was due to all the rain we have gotten Today, it distinctly smells like a toilet There appears to be stuff leaking from a pipe in the basement Our toilet isn't flushing correctly now either Please send someone asap! Penklor technician attempted to clear the clog but was unable to clear the main line Hancock Plumbing was called out and found a large amount of feminine products in the line which was the cause of the clog This was a tenant responsible issue and the tenant was charged for the service On 3/24/ [redacted] renewed her lease for years On 1/24/ [redacted] reported that the acoustic tiles in the second floor hallway were coming down The Sundance technician secured the ceiling tiles with screws to hold them in place There were no additional work orders issues after that repair was made Jenny M [redacted] Sundance Property Management Carver Road Suite Cincinnati, OH (cell) [redacted] (fax) [redacted] @sdpmi.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is bordering on criminal inducement for me, as a renter, a property owners prep when one tenant moves out and another moves in My lease doesn't include this crazy list of everything under the sun that they want to charge for I fully expected to get back at least 1/of my deposit, and was basically inferred that I needed to sign the form so that I could get my deposit back Imagine my surprise when I got a bill for over for things every owner of rental property does It makes no sense to try to even defend this non sense - for things like the yard (after days and days of rain) they felt wasn't "nice enough" when I personally spent each year over on landscaping including planting of flowers Or the fact that the roof was caving in, yet they refused to fix it and didn't fix the lease, or left waste from a drain issue for us to clean up, and so on and so forth Bottom line, we will not be paying 3K in charges because we don't owe it It again, is criminal for a property company to do this on a house that rented for a month To be Revdex.com, this response of theirs is not excepted, and professionally, no one wouldWe have pictures and proof, and will go the next step, should this not be resolved by the property company, and at least 1/of our deposit returned We will expect the to be resolved by them - but if not , we will be following all legal remedies Regards, [redacted] ***
We have attempted to determine what was causing Ms [redacted] problems several times but, to no availWhen it became clear that we could not satisfy her, we agreed to let her out of her lease effective January 31, In regards to her late fee for January, we will waive that fee Finally, when Ms [redacted] called me, I simply returned her call and left a messageI apologize for not listening to her complete message as it was minutes longWhen I retrieved her next message on January 3rd, I called her property manager ( Ms [redacted] , who had now returned from vacation ) and we decided to release Ms [redacted] from her lease I am sorry we were unable to satisfy her needs
I believe I have responded to this email already but will do so again .Because we are unable to determine what is causing Ms [redacted] problems much less correct same, we agreed to let her out of her lease without any penaltyOn Jan3rd she was given a letter stating exactly thatHowever, there seems to be some confusion regarding this situationWe are NOT requiring Ms [redacted] to move on JanThat is up to her discretionWe have offered her more time if necessaryShe has also been offered to the option to move out mid month and the ability to pay a pro-rated rentThis is totally her call[redacted] ***
Dr [redacted] from [redacted] called to inform me that my blood work came back and I am having a reaction to Mold, dust mites and carpetingThis is why I can not breathe, I have hives, and cough alot with a runny noseWe will be moving out though we will be homeless due to the last minute and paying a full months rent I called a few shelters and have to call back everyday after am to see if they have a spot available [redacted] FINALLY called me yesterday morning to inform I can stay but I cannot because if this apartment
Hello,After reviewing the Security Deposit Breakdown we found the charges were warranted by the Property Manager based on the pictures provided, but at the time of the turn no additional expenses were incurred and we will issue a full refund.Thank you, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Yes the property was sold, we apologize for the confusion We keep marketing property until sale goes through and it is possible the marketing was not removed immediately It is our understanding applicant was offered an apartment at a different complex and manager and leasing agent were waiting for applicant to get back with them They never heard back We have refunded the application fee
Consumer contacted Revdex.com and indicated that she has still not received the full refund amount of $and would like business to respond additionally advising when she should expect to receive the refund and via what method
The business has been aware for over months that when it rains multiple patios in different buildings collect water on the porch and water constantly comes up to the patio doorI believe there is nothing more to monitorThere has been no action to fix the drainsThe question is when is the business going to fix the problem of drains not working so I do not have to worry about future flooding and not have to worry about damage to my belonings along with other residents having the same problem
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIt sounds to me a lack of communication between [redacted] and [redacted] ***? I sent [redacted] an email stating that I am going to need a company check, or a voucher to put us up for a month since I was forced out She never returned my phone call nor my mothers from days ago so what that tells yah! For the first time ever she called like she was concerned, however I did send her a video from over the weekend when my apartment had water everywhere no response to that either "go figure" I'm working on some thing but in the mean time I have appointments for my son that has asthma and for myself, and waiting for legal aid to contact me back with advice Let me know if you found anything else that will work but I look and quoted all over and a lot of live in temporary places is $56/ $a day Again, I been dealing with this since September with documentation and meds and emails going to her and nothing coming back and return It took for me to be put on oxygen for her to look into it and even then she was professional enough to call me into her office to see options she put a big packet on my door Again, a lack of communication; she informed me in an email that the reason she dated it for the 1st is because I sent her an email asking can I break my lease without penalties ARE YOU SERIOUS! I WAS IN THE HOSPITAL! NO WHERE FOR US TO GO AND DON'T KNOW WHAT TO DO! She did not come back until the 3rd of January and dated that for that day Please you two get on the same page because this is not right at all and I know my tenant and landlord rights Let me know about the voucher or company check we looking at hotels/motels now Regards, [redacted]
Dear ***, Unfortunately, I don’t have any pictures of the house prior to [redacted] moving in but I can tell you that she was the first tenant in the house after it was rehabbed. In one of my responses, I did address the blinds that she was charged for and agreed to remove the charges for the upstairs blinds and the 5 missing screens. [redacted] did say that when she moved in there were no blinds in the upstairs of the house so I would be willing to remove charges for the upstairs blinds (@ $30/each) as well as the charges for the 5 missing screens (@$50/each). We did have to replace all of the blinds on the first floor due them being damaged and/or extremely dirty. Please let me know if there is anything else I need to do with this complaint. Thank you for your assistance in this matter. Jenny M***Sundance Property Management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Right now I would like to keep this case openEverything is under investigation right nowOnce I found out the results of everything I will go ahead and close this case [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First, I would like to say thank you for breaking my lease without penalties; although I informed her I had no money and needed to hire movers and find a placeThen giving me less than days because she was calculating when I was admitted to the hospital Secondly, there was not several or many attempts they tried to fix the matter just once and that was the filter and a small white pipe outside (that was all in one day) Thirdly, I called and I would appreciated if you took the time to listen to the message because that meant something was wrong regardless if it was 5-minutes and when I called back the second time to return my call I do appreciate you knocking off my fee for stop paymentThanks again we have nowhere to move until March 1st so we have to find somewhere to go until then, I know of mold in the home but if I would have known she was going to break my lease I would have been looking Regards, [redacted]
[redacted] Rd 14A [redacted] , SC March 15, To whom this may concern:On February 23, 2017, Ms [redacted] paid a security deposit of $to secure the home at [redacted] , located at [redacted] **n, SCThe electronic application was submitted with agreement to all terms on February 13, I have attached the electronic application completed and signed by Ms [redacted] In the bottom paragraph of the rental criteria page it states, " [redacted] and Applicant acknowledge that Applicant has paid herewith a nonrefundable processing fee of $ [redacted] acknowledges that applicant has paid a holding deposit in the amount of $up to amount of one full month’s rent (to be determined after the application is processed)In the event Applicant fails or refuses, for any reason, to occupy said apartment, and notifies [redacted] of such intention not to occupy said apartment within hours after Applicant has signed the application, the holding deposit made herein ***ll be returned in fullIf Applicant fails to notify [redacted] within hour period, and Applicant fails or refuses to occupy said apartment, Lessor and Owner ***ll be entitles to damages of full amount of deposit, as administrative costs, in addition to any and all damages provides for in the apartment lease contract including but not limited to damages for lost rentals from Applicant’s breach of leaseApplicant, Owner, and [redacted] agree that the foregoing administrative costs are a reasonable forecast of [redacted] ’s administrative costs and expenses necessarily incurred as a result of Applicant’s failure to occupy the apartment and that said amount is incapable or very difficult of accurate estimationIn no event ***ll the retention by Owner of the administrative costs be considered a penalty and the parties do hereby intend for such sum to be an enforceable liquidated damage amountIn the event the Application is approved, the holding deposit will be applied to the security deposit upon commencement of the lease term.” During the application process, prior to paying the deposit, it was made clear via email (on 2/15/2017) that the home was not available to show until very close to the move in dateI sent pictures of a similar home at [redacted] along with the floorplan so Ms [redacted] could see a similar homeAfter that email was sent on 2/15/2017, the deposit was paid on 02/23/The $deposit was paid on February 23, to secure the home The email received to cancel home was received on March 13, I did meet with Ms [redacted] the same day to discuss her concerns regarding the home at [redacted] I apologized for the missing closet rod in one of the upstairs closets, but we could get someone to install one that same dayMs [redacted] expressed that she just did not want to live in the home because her washer/dryer would not fit in the area, and that the living room was smaller than she expectedDuring this meeting, there were no other issues or concerns given to Management from Ms [redacted] regarding the home at [redacted] A copy of the signed electronic application, rental criteria, and lease agreement were provided to Ms [redacted] on March 13, The home was walked this morning to check the home for any of the issues listed, however the only issue found, as stated above, was the missing closet rod in one of the bedroomsThe “hole” in the coat closet, is not a hole, but a main drain clean out for the home, which is needed in each home should plumbing issues ariseThe back door was also found in good/working condition, with no safety issues found (picture attached of interior side of door)The lease agreement was signed online via electronic signature on February 23, by Ms [redacted] Ms [redacted] never reached out to our offices with any questions pertaining to the application process or the lease agreement, however both were signed and agreed upon prior to seeing the homeWe do not require the lease to be signed until the day of move in, but Ms [redacted] went ahead and signed/agreed to all the termsWe have four team members between five of our [redacted] communities, and we all float between them to assist and try to accommodate resident’s schedules [redacted] Property Management has two offices located in the Update (one in [redacted] , and one in [redacted] ), also try to accommodate prospective and current residents.Ms [redacted] did not inform the offices he wanted to cancel the move in with in the given hoursPlease do not hesitate to contact us with any other questions that you may haveRegards, [redacted] ***District Manager [redacted] Property ManagementPhone: ###-###-####Fax: ###-###-####j***@sdpmi.com
I am in receipt of the complaint issued by [redacted] who resided at [redacted] ** *** from 3/27/until 3/31/ [redacted] ***’s security deposit was $ The itemized charges for damages totaled $3,and she left an unpaid water bill in the amount of $for a total of $3, I subtracted her $security deposit from that amount which left her owing $2, [redacted] was charged the following for damages: Front door repaint/repair $sets of blinds for the living room that were destroyed $60.00Replacement of screens throughout the house $250.00Refrigerator cleaning $(very dirty)Refrigerator missing handle and had a broken seal $50.00Oven cleaning (very dirty) $40.00Bathroom cleaning (to include bathtub, sink, vanity, mirror and toilet bowl) $80.00Bathroom light fixture missing globe $35.00Yard work/lawn left in bad condition $250.00Trash out house – Trash/furniture/miscellaneous items left in house $500.00Replace damaged kitchen sink faucet $75.00Broken window in upstairs bedroom - $150.00Repainting (materials and labor) Each room was painted a different color Lease states that tenant may not alter the premises in any way without written permission from the owner There was also writing on the walls throughout the houseCondition was way beyond wear and tear $800.00House cleaning and carpet cleaning – House was left very dirty$400.00Blinds throughout entire house to be replaced (sets) – $ [redacted] did say that when she moved in there were no blinds in the upstairs of the house so I would be willing to remove charges for the upstairs blinds (@ $30/each) as well as the charges for the missing screens (@$50/each) The total amount due is not $3,as stated in [redacted] ***’s claim but is actually $2, I have pictures showing the condition of the property at the time of [redacted] ***’s move outOn 4/4/w work order was submitted for a water leak from the upstairs bathroomThe Penklor maintenance technician noted that he Found faulty valve leaking, replaced it and repaired drywall below bathroom that had gotten wet from leak He also noted that he coats of mud sand paintHad to open ceiling below tubReplaced old original piping that had rotted through and he replaced all drain lines to and on tub to stop leakingOn 5/29/another work order was issued stating that roof was leaking upstairs Technician noted that he checked roof for leak found bad spot in roof, repaired so drywall can be repaired and painted Got in attic and fix bad boardsAllowed for leak to dry and addressed drywall fix on 6/20/At that time he secured ceiling tile in hallway and painted,sanded ceiling in kitchen and paintedOn 10/15/ [redacted] submitted a work order stating the following: We noticed a funny smell in the basement yesterday I was thinking that maybe it was due to all the rain we have gotten Today, it distinctly smells like a toilet There appears to be stuff leaking from a pipe in the basement Our toilet isn't flushing correctly now either Please send someone asap! Penklor technician attempted to clear the clog but was unable to clear the main line Hancock Plumbing was called out and found a large amount of feminine products in the line which was the cause of the clog This was a tenant responsible issue and the tenant was charged for the serviceOn 3/24/ [redacted] renewed her lease for yearsOn 1/24/ [redacted] reported that the acoustic tiles in the second floor hallway were coming down The Sundance technician secured the ceiling tiles with screws to hold them in place There were no additional work orders issues after that repair was made
Refund can take up to hours to post to account Once it posts we can email confirmation
I stand by my original response to [redacted] ***'s complaint I have tried several times to attach the many pictures I have of the condition of the property at the time of the move out inspection but I have not been able to do so I spoke with [redacted] with the Revdex.com and she was looking into correcting the issueMy initial response was: I am in receipt of the complaint issued by [redacted] who resided at [redacted] ** *** from 3/27/until 3/31/ [redacted] ***’s security deposit was $ The itemized charges for damages totaled $3,and she left an unpaid water bill in the amount of $for a total of $3, I subtracted her $security deposit from that amount which left her owing $2, [redacted] was charged the following for damages: Front door repaint/repair $sets of blinds for the living room that were destroyed $Replacement of screens throughout the house $Refrigerator cleaning $(very dirty) Refrigerator missing handle and had a broken seal $Oven cleaning (very dirty) $Bathroom cleaning (to include bathtub, sink, vanity, mirror and toilet bowl) $Bathroom light fixture missing globe $Yard work/lawn left in bad condition $Trash out house – Trash/furniture/miscellaneous items left in house $Replace damaged kitchen sink faucet $Broken window in upstairs bedroom - $Repainting (materials and labor) Each room was painted a different color Lease states that tenant may not alter the premises in any way without written permission from the owner There was also writing on the walls throughout the house Condition was way beyond wear and tear $House cleaning and carpet cleaning – House was left very dirty $Blinds throughout entire house to be replaced (sets) – $ [redacted] did say that when she moved in there were no blinds in the upstairs of the house so I would be willing to remove charges for the upstairs blinds (@ $30/each) as well as the charges for the missing screens (@$50/each) The total amount due is not $3,as stated in [redacted] ***’s claim but is actually $2, I have pictures showing the condition of the property at the time of [redacted] ***’s move out On 4/4/w work order was submitted for a water leak from the upstairs bathroom The Penklor maintenance technician noted that he Found faulty valve leaking, replaced it and repaired drywall below bathroom that had gotten wet from leak He also noted that he coats of mud sand paintHad to open ceiling below tubReplaced old original piping that had rotted through and he replaced all drain lines to and on tub to stop leaking On 5/29/ another work order was issued stating that roof was leaking upstairs Technician noted that he checked roof for leak found bad spot in roof, repaired so drywall can be repaired and painted Got in attic and fix bad boardsAllowed for leak to dry and addressed drywall fix on 6/20/At that time he secured ceiling tile in hallway and painted, sanded ceiling in kitchen and painted On 10/15/ [redacted] submitted a work order stating the following: We noticed a funny smell in the basement yesterday I was thinking that maybe it was due to all the rain we have gotten Today, it distinctly smells like a toilet There appears to be stuff leaking from a pipe in the basement Our toilet isn't flushing correctly now either Please send someone asap! Penklor technician attempted to clear the clog but was unable to clear the main line Hancock Plumbing was called out and found a large amount of feminine products in the line which was the cause of the clog This was a tenant responsible issue and the tenant was charged for the service On 3/24/ [redacted] renewed her lease for years On 1/24/ [redacted] reported that the acoustic tiles in the second floor hallway were coming down The Sundance technician secured the ceiling tiles with screws to hold them in place There were no additional work orders issues after that repair was made Jenny M [redacted] Sundance Property Management Carver Road Suite Cincinnati, OH (cell) [redacted] (fax) [redacted] @sdpmi.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is bordering on criminal inducement for me, as a renter, a property owners prep when one tenant moves out and another moves in My lease doesn't include this crazy list of everything under the sun that they want to charge for I fully expected to get back at least 1/of my deposit, and was basically inferred that I needed to sign the form so that I could get my deposit back Imagine my surprise when I got a bill for over for things every owner of rental property does It makes no sense to try to even defend this non sense - for things like the yard (after days and days of rain) they felt wasn't "nice enough" when I personally spent each year over on landscaping including planting of flowers Or the fact that the roof was caving in, yet they refused to fix it and didn't fix the lease, or left waste from a drain issue for us to clean up, and so on and so forth Bottom line, we will not be paying 3K in charges because we don't owe it It again, is criminal for a property company to do this on a house that rented for a month To be Revdex.com, this response of theirs is not excepted, and professionally, no one wouldWe have pictures and proof, and will go the next step, should this not be resolved by the property company, and at least 1/of our deposit returned We will expect the to be resolved by them - but if not , we will be following all legal remedies Regards, [redacted] ***
We have attempted to determine what was causing Ms [redacted] problems several times but, to no availWhen it became clear that we could not satisfy her, we agreed to let her out of her lease effective January 31, In regards to her late fee for January, we will waive that fee Finally, when Ms [redacted] called me, I simply returned her call and left a messageI apologize for not listening to her complete message as it was minutes longWhen I retrieved her next message on January 3rd, I called her property manager ( Ms [redacted] , who had now returned from vacation ) and we decided to release Ms [redacted] from her lease I am sorry we were unable to satisfy her needs
I believe I have responded to this email already but will do so again .Because we are unable to determine what is causing Ms [redacted] problems much less correct same, we agreed to let her out of her lease without any penaltyOn Jan3rd she was given a letter stating exactly thatHowever, there seems to be some confusion regarding this situationWe are NOT requiring Ms [redacted] to move on JanThat is up to her discretionWe have offered her more time if necessaryShe has also been offered to the option to move out mid month and the ability to pay a pro-rated rentThis is totally her call[redacted] ***
Dr [redacted] from [redacted] called to inform me that my blood work came back and I am having a reaction to Mold, dust mites and carpetingThis is why I can not breathe, I have hives, and cough alot with a runny noseWe will be moving out though we will be homeless due to the last minute and paying a full months rent I called a few shelters and have to call back everyday after am to see if they have a spot available [redacted] FINALLY called me yesterday morning to inform I can stay but I cannot because if this apartment
Hello,After reviewing the Security Deposit Breakdown we found the charges were warranted by the Property Manager based on the pictures provided, but at the time of the turn no additional expenses were incurred and we will issue a full refund.Thank you, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I stand by my last response
Yes the property was sold, we apologize for the confusion We keep marketing property until sale goes through and it is possible the marketing was not removed immediately It is our understanding applicant was offered an apartment at a different complex and manager and leasing agent were waiting for applicant to get back with them They never heard back We have refunded the application fee
Consumer contacted Revdex.com and indicated that she has still not received the full refund amount of $and would like business to respond additionally advising when she should expect to receive the refund and via what method
The business has been aware for over months that when it rains multiple patios in different buildings collect water on the porch and water constantly comes up to the patio doorI believe there is nothing more to monitorThere has been no action to fix the drainsThe question is when is the business going to fix the problem of drains not working so I do not have to worry about future flooding and not have to worry about damage to my belonings along with other residents having the same problem
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIt sounds to me a lack of communication between [redacted] and [redacted] ***? I sent [redacted] an email stating that I am going to need a company check, or a voucher to put us up for a month since I was forced out She never returned my phone call nor my mothers from days ago so what that tells yah! For the first time ever she called like she was concerned, however I did send her a video from over the weekend when my apartment had water everywhere no response to that either "go figure" I'm working on some thing but in the mean time I have appointments for my son that has asthma and for myself, and waiting for legal aid to contact me back with advice Let me know if you found anything else that will work but I look and quoted all over and a lot of live in temporary places is $56/ $a day Again, I been dealing with this since September with documentation and meds and emails going to her and nothing coming back and return It took for me to be put on oxygen for her to look into it and even then she was professional enough to call me into her office to see options she put a big packet on my door Again, a lack of communication; she informed me in an email that the reason she dated it for the 1st is because I sent her an email asking can I break my lease without penalties ARE YOU SERIOUS! I WAS IN THE HOSPITAL! NO WHERE FOR US TO GO AND DON'T KNOW WHAT TO DO! She did not come back until the 3rd of January and dated that for that day Please you two get on the same page because this is not right at all and I know my tenant and landlord rights Let me know about the voucher or company check we looking at hotels/motels now Regards, [redacted]
Dear ***, Unfortunately, I don’t have any pictures of the house prior to [redacted] moving in but I can tell you that she was the first tenant in the house after it was rehabbed. In one of my responses, I did address the blinds that she was charged for and agreed to remove the charges for the upstairs blinds and the 5 missing screens. [redacted] did say that when she moved in there were no blinds in the upstairs of the house so I would be willing to remove charges for the upstairs blinds (@ $30/each) as well as the charges for the 5 missing screens (@$50/each). We did have to replace all of the blinds on the first floor due them being damaged and/or extremely dirty. Please let me know if there is anything else I need to do with this complaint. Thank you for your assistance in this matter. Jenny M***Sundance Property Management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Right now I would like to keep this case openEverything is under investigation right nowOnce I found out the results of everything I will go ahead and close this case [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First, I would like to say thank you for breaking my lease without penalties; although I informed her I had no money and needed to hire movers and find a placeThen giving me less than days because she was calculating when I was admitted to the hospital Secondly, there was not several or many attempts they tried to fix the matter just once and that was the filter and a small white pipe outside (that was all in one day) Thirdly, I called and I would appreciated if you took the time to listen to the message because that meant something was wrong regardless if it was 5-minutes and when I called back the second time to return my call I do appreciate you knocking off my fee for stop paymentThanks again we have nowhere to move until March 1st so we have to find somewhere to go until then, I know of mold in the home but if I would have known she was going to break my lease I would have been looking Regards, [redacted]
Hello,We have the check in process and it will be mailed out by the end of the weekSorry for the delay.Thanks,Shannon J
[redacted] Rd 14A [redacted] , SC March 15, To whom this may concern:On February 23, 2017, Ms [redacted] paid a security deposit of $to secure the home at [redacted] , located at [redacted] **n, SCThe electronic application was submitted with agreement to all terms on February 13, I have attached the electronic application completed and signed by Ms [redacted] In the bottom paragraph of the rental criteria page it states, " [redacted] and Applicant acknowledge that Applicant has paid herewith a nonrefundable processing fee of $ [redacted] acknowledges that applicant has paid a holding deposit in the amount of $up to amount of one full month’s rent (to be determined after the application is processed)In the event Applicant fails or refuses, for any reason, to occupy said apartment, and notifies [redacted] of such intention not to occupy said apartment within hours after Applicant has signed the application, the holding deposit made herein ***ll be returned in fullIf Applicant fails to notify [redacted] within hour period, and Applicant fails or refuses to occupy said apartment, Lessor and Owner ***ll be entitles to damages of full amount of deposit, as administrative costs, in addition to any and all damages provides for in the apartment lease contract including but not limited to damages for lost rentals from Applicant’s breach of leaseApplicant, Owner, and [redacted] agree that the foregoing administrative costs are a reasonable forecast of [redacted] ’s administrative costs and expenses necessarily incurred as a result of Applicant’s failure to occupy the apartment and that said amount is incapable or very difficult of accurate estimationIn no event ***ll the retention by Owner of the administrative costs be considered a penalty and the parties do hereby intend for such sum to be an enforceable liquidated damage amountIn the event the Application is approved, the holding deposit will be applied to the security deposit upon commencement of the lease term.” During the application process, prior to paying the deposit, it was made clear via email (on 2/15/2017) that the home was not available to show until very close to the move in dateI sent pictures of a similar home at [redacted] along with the floorplan so Ms [redacted] could see a similar homeAfter that email was sent on 2/15/2017, the deposit was paid on 02/23/The $deposit was paid on February 23, to secure the home The email received to cancel home was received on March 13, I did meet with Ms [redacted] the same day to discuss her concerns regarding the home at [redacted] I apologized for the missing closet rod in one of the upstairs closets, but we could get someone to install one that same dayMs [redacted] expressed that she just did not want to live in the home because her washer/dryer would not fit in the area, and that the living room was smaller than she expectedDuring this meeting, there were no other issues or concerns given to Management from Ms [redacted] regarding the home at [redacted] A copy of the signed electronic application, rental criteria, and lease agreement were provided to Ms [redacted] on March 13, The home was walked this morning to check the home for any of the issues listed, however the only issue found, as stated above, was the missing closet rod in one of the bedroomsThe “hole” in the coat closet, is not a hole, but a main drain clean out for the home, which is needed in each home should plumbing issues ariseThe back door was also found in good/working condition, with no safety issues found (picture attached of interior side of door)The lease agreement was signed online via electronic signature on February 23, by Ms [redacted] Ms [redacted] never reached out to our offices with any questions pertaining to the application process or the lease agreement, however both were signed and agreed upon prior to seeing the homeWe do not require the lease to be signed until the day of move in, but Ms [redacted] went ahead and signed/agreed to all the termsWe have four team members between five of our [redacted] communities, and we all float between them to assist and try to accommodate resident’s schedules [redacted] Property Management has two offices located in the Update (one in [redacted] , and one in [redacted] ), also try to accommodate prospective and current residents.Ms [redacted] did not inform the offices he wanted to cancel the move in with in the given hoursPlease do not hesitate to contact us with any other questions that you may haveRegards, [redacted] ***District Manager [redacted] Property ManagementPhone: ###-###-####Fax: ###-###-####j***@sdpmi.com