The event referenced actually took place on 7/8/16. There was an intoxicated female who did go into the men's restroom. The male exited the restroom and told his wife about the intoxicated female. When the intoxicated female began making her way to the door leading to our back patio the male...
customer went to open the door for her. At this point she knocked the male's headphones off of his head, he was instantly frustrated and stood in the doorway leading from inside to the outside patio. As manager on duty I saw this event and made the decision that both parties needed to exit the premises. At that point I asked my spouse to assist me as he is the owner. Another male with the gentleman wearing headphones stepped up and began to get loud and frustrated. My Spouse asked the male involved in the altercation to step outside while he dealt with the issue inside, of which the male did. During this time I was telling the other group of patrons with the intoxicated female that they needed to leave as well.My spouse told the group inside that he didn't want the kind of individuals who cause trouble and they needed to leave. Racial slurs were never used. The group was escorted by my spouse back to the bar So they could gather their belongings. At this point I had come back inside to assist the first group in leaving So I could then have the second group leave. The wife of the male involved in the altercation expressed frustration that they had full drinks they just paid for. I heard my spouse tell the wife two times they could stay and finish their drinks but the second male continued to yell and began clenching and unclenching his fists. At this point 3 male bar backs stepped in and the whole group was removed from the premises. While that group discussed the issue further in the parking lot I held the second group inside until the first group made it to their cars. Once they made it to their cars the Second group was asked to leave the premises as well.The wife of the male did go on Facebook and leave a review. I responded several times indicating to her that racial slurs were not used and that both parties were removed because of the altercation. At Some point another individual commented on the Facebook thread saying they had found out both my name and my spouses name. We made a business decision to shut down our Facebook page to protect our family from patrons we did not know researching us due to this incident. On 7/11/16 reached out to the wife personally asking her to contact me on my personal cell phone so we could discuss the matter further since we could no longer communicate through our business Facebook page. She agreed to have a phone conversation with me on 7/13/16 at 12pm. She was unable to make the phone conversation so we rescheduled to a personal meeting on 7/13/16 at 9pm on premises with her husband as well. At this meeting we discussed the incident in depth and again indicated that racial slurs were not used and that all parties were removed from the premises. We came to a mutual agreement that she would remove screen shots of our Business Facebook page from her personal Facebook page and we would refund her $40 for drinks that were unable to be consumed.
The event referenced actually took place on 7/8/16. There was an intoxicated female who did go into the men's restroom. The male exited the restroom and told his wife about the intoxicated female. When the intoxicated female began making her way to the door leading to our back patio the male...
customer went to open the door for her. At this point she knocked the male's headphones off of his head, he was instantly frustrated and stood in the doorway leading from inside to the outside patio. As manager on duty I saw this event and made the decision that both parties needed to exit the premises. At that point I asked my spouse to assist me as he is the owner. Another male with the gentleman wearing headphones stepped up and began to get loud and frustrated. My Spouse asked the male involved in the altercation to step outside while he dealt with the issue inside, of which the male did. During this time I was telling the other group of patrons with the intoxicated female that they needed to leave as well.My spouse told the group inside that he didn't want the kind of individuals who cause trouble and they needed to leave. Racial slurs were never used. The group was escorted by my spouse back to the bar So they could gather their belongings. At this point I had come back inside to assist the first group in leaving So I could then have the second group leave. The wife of the male involved in the altercation expressed frustration that they had full drinks they just paid for. I heard my spouse tell the wife two times they could stay and finish their drinks but the second male continued to yell and began clenching and unclenching his fists. At this point 3 male bar backs stepped in and the whole group was removed from the premises. While that group discussed the issue further in the parking lot I held the second group inside until the first group made it to their cars. Once they made it to their cars the Second group was asked to leave the premises as well.The wife of the male did go on Facebook and leave a review. I responded several times indicating to her that racial slurs were not used and that both parties were removed because of the altercation. At Some point another individual commented on the Facebook thread saying they had found out both my name and my spouses name. We made a business decision to shut down our Facebook page to protect our family from patrons we did not know researching us due to this incident. On 7/11/16 reached out to the wife personally asking her to contact me on my personal cell phone so we could discuss the matter further since we could no longer communicate through our business Facebook page. She agreed to have a phone conversation with me on 7/13/16 at 12pm. She was unable to make the phone conversation so we rescheduled to a personal meeting on 7/13/16 at 9pm on premises with her husband as well. At this meeting we discussed the incident in depth and again indicated that racial slurs were not used and that all parties were removed from the premises. We came to a mutual agreement that she would remove screen shots of our Business Facebook page from her personal Facebook page and we would refund her $40 for drinks that were unable to be consumed.