June 4, 2015Dear [redacted] ***,DrFis in receipt of your correspondence regarding the complaint ID# [redacted] When first received, it was thought a joke! While no one at DrFhas ever met [redacted] , we have spent lots of time on the phone with her and conversing about her while analyzing her situation.To give you some background, [redacted] called DrFto have someone to come out to her home to look at the porch roof that was in need of repairShe said that she worked from am until 7pm at Temple but needed the estimate done as quickly as possibleShe wanted the repairs made so she could get a new [redacted] from [redacted] TV [redacted] TV would not install the new [redacted] because her porch roof was desperately in need of repairShe wanted to schedule the free estimate on a weekend but DrFwas booked for the next few weeks on the weekendShe was informed that there was a crew working in her area that week and that DrFcould send someone to look at her porch roof while they were in the neighborhoodShe told me that would be fine, even though she would be at work, because they did not need entry to her homeShe was promised a courtesy call when they were on the way so that her neighbors would not be concerned that workers were at her house when she was notThe call was made when they arrived at [redacted] in the early afternoon and she was thankful for both the timeliness of our response and the callThe only equipment that came off the truck was the ladder so that the top of the porch roof could be viewedThe drain pipe (a make-shift piece of piping) is not connected correctly, and the frame as well as the overhang are rotting from age and water damage[redacted] was called two days later and given the estimate of $1,for the repair of her porch roofShe said she could not afford to pay that much money, that she was a single mother and had a child on the way to collegeShe said she had bought the house five years previously and was working hard to repair some of the major issues slowly but surely [redacted] said that [redacted] TV caused some of the problems because they installed the other [redacted] incorrectly but now that the damage was done, they would not install another [redacted] until she got the roof fixedShe asked if DrFcould finance the repairsShe was told that we did not finance but that she could put the cost of repairs on a credit card.Before the call ended, she gave me a list of the other jobs she wanted us to perform for her and suggested that she was going to call [redacted] TV back to encourage them to pay for the repairs to her porch roof so that she could get the new [redacted] as soon as possibleThe conversation also included discussions about alternative cable service providers, but she decided to stay with [redacted] TV.DrFwas invited, by [redacted] , to her home to look at the porch roofDrFdid NOT cause damage to [redacted] 's porch roofDrFdid NOT chip at the porch roofcording to [redacted] , the damage was caused by years of neglect, water damage due to a faulty drain pipe and by the improper installation of a satellite [redacted] by [redacted] TV[redacted] has not contacted DrFsince she called to request an estimateThe last time we spoke was when she was called and given an estimateShe has not called again! Needless to say DrFwas SHOCKED to receive the letter from the Revdex.com accusing DrFof causing damage to [redacted] 's home, and insinuating that we have been negligent by not returning callsHow does one return a call that was never made or received?After working with the public for decades, one has a tendency to think they have seen and heard it allSurprise!It is unfortunate that [redacted] purchased a home that is need of so many repairsIt is unfortunate that [redacted] does not have the funds to make the repairs she needsShe does not, however, have the right to try to “force” DrFto make repairs on her home (through lies, deceit, and slander) when the damage is not our fault or our responsibility.Sincerely,Vanessa
June 4, 2015Dear [redacted] ***,DrFis in receipt of your correspondence regarding the complaint ID# [redacted] When first received, it was thought a joke! While no one at DrFhas ever met [redacted] , we have spent lots of time on the phone with her and conversing about her while analyzing her situation.To give you some background, [redacted] called DrFto have someone to come out to her home to look at the porch roof that was in need of repairShe said that she worked from am until 7pm at Temple but needed the estimate done as quickly as possibleShe wanted the repairs made so she could get a new [redacted] from [redacted] TV [redacted] TV would not install the new [redacted] because her porch roof was desperately in need of repairShe wanted to schedule the free estimate on a weekend but DrFwas booked for the next few weeks on the weekendShe was informed that there was a crew working in her area that week and that DrFcould send someone to look at her porch roof while they were in the neighborhoodShe told me that would be fine, even though she would be at work, because they did not need entry to her homeShe was promised a courtesy call when they were on the way so that her neighbors would not be concerned that workers were at her house when she was notThe call was made when they arrived at [redacted] in the early afternoon and she was thankful for both the timeliness of our response and the callThe only equipment that came off the truck was the ladder so that the top of the porch roof could be viewedThe drain pipe (a make-shift piece of piping) is not connected correctly, and the frame as well as the overhang are rotting from age and water damage[redacted] was called two days later and given the estimate of $1,for the repair of her porch roofShe said she could not afford to pay that much money, that she was a single mother and had a child on the way to collegeShe said she had bought the house five years previously and was working hard to repair some of the major issues slowly but surely [redacted] said that [redacted] TV caused some of the problems because they installed the other [redacted] incorrectly but now that the damage was done, they would not install another [redacted] until she got the roof fixedShe asked if DrFcould finance the repairsShe was told that we did not finance but that she could put the cost of repairs on a credit card.Before the call ended, she gave me a list of the other jobs she wanted us to perform for her and suggested that she was going to call [redacted] TV back to encourage them to pay for the repairs to her porch roof so that she could get the new [redacted] as soon as possibleThe conversation also included discussions about alternative cable service providers, but she decided to stay with [redacted] TV.DrFwas invited, by [redacted] , to her home to look at the porch roofDrFdid NOT cause damage to [redacted] 's porch roofDrFdid NOT chip at the porch roof
cording to [redacted] , the damage was caused by years of neglect, water damage due to a faulty drain pipe and by the improper installation of a satellite [redacted] by [redacted] TV[redacted] has not contacted DrFsince she called to request an estimateThe last time we spoke was when she was called and given an estimateShe has not called again! Needless to say DrFwas SHOCKED to receive the letter from the Revdex.com accusing DrFof causing damage to [redacted] 's home, and insinuating that we have been negligent by not returning callsHow does one return a call that was never made or received?After working with the public for decades, one has a tendency to think they have seen and heard it allSurprise!It is unfortunate that [redacted] purchased a home that is need of so many repairsIt is unfortunate that [redacted] does not have the funds to make the repairs she needsShe does not, however, have the right to try to “force” DrFto make repairs on her home (through lies, deceit, and slander) when the damage is not our fault or our responsibility.Sincerely,Vanessa