Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] still has not agreed to refund me in full If I was quoted $for an eye exam then that should be it! He's charging me more now because of something that wasn't my fault The labs he chooses to work with sent me defective lenses THREE TIMES! I chose to give the glasses back not because I didn't like them, but because I was frustrated after waiting so long and getting nothing but defect after defect After the third time being defective I gave up No one should have to wait over MONTHS for a pair of glasses Plus, I wasted so many trips back and forth to Goshen for nothing [redacted] states I would've paid $for everything somewhere else which is false I've been wearing glasses for over years and NEVER paid that much anywhere (that's including designer, name brand frames) Also, I'm not sure why [redacted] is stating the glasses were "used" Every time I went to pick them up there was something wrong with them so I left them to be fixed again The frames were never even worn! So if he chose to send them back stating they've been "used" instead of putting them back on his board then that's on him I truly don't care if this is his only complaint he's ever had I am still being treated unfairly Again, I should not be penalized because of something I didn't do or couldn't control The labs he's working with send out poor quality, so if he wants to take it out on anyone he should talk to them I'm still waiting for my additional $refund! Sincerely, [redacted]
The business has responded Please see below: [redacted] was seen in our office on Her prior visits were She paid $for an eye exam on her first visit which was years ago and prices have increased in the last years so yes the exam fee is higherSometimes a discount is given when patients purchase eyeglasses and contact lenses [redacted] had a comprehensive eye exam, new ed hardy frame, hyper index single vision lenses with rolled and polished lenses with anti reflective coating and scratch coatIf a discount was not given [redacted] total price would have been $She was charged $We tried to do the right thing but long story short she did not like the frames which had to be sent to the their company after they were used and we are charged a restocking feeIts not my restocking feeI dont put the used frame back on the board to be re usedSo take the usual $which was marked down to $and then minus the exam fee of $which brings down th e amount to $minus the additional fees which included the restocking fee for a total of $which was more than farePlease feel free to check your records and you will find that this is probably the only complaint you have on record for the plus years we have been in businessthank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] still has not agreed to refund me in full If I was quoted $for an eye exam then that should be it! He's charging me more now because of something that wasn't my fault The labs he chooses to work with sent me defective lenses THREE TIMES! I chose to give the glasses back not because I didn't like them, but because I was frustrated after waiting so long and getting nothing but defect after defect After the third time being defective I gave up No one should have to wait over MONTHS for a pair of glasses Plus, I wasted so many trips back and forth to Goshen for nothing [redacted] states I would've paid $for everything somewhere else which is false I've been wearing glasses for over years and NEVER paid that much anywhere (that's including designer, name brand frames) Also, I'm not sure why [redacted] is stating the glasses were "used" Every time I went to pick them up there was something wrong with them so I left them to be fixed again The frames were never even worn! So if he chose to send them back stating they've been "used" instead of putting them back on his board then that's on him I truly don't care if this is his only complaint he's ever had I am still being treated unfairly Again, I should not be penalized because of something I didn't do or couldn't control The labs he's working with send out poor quality, so if he wants to take it out on anyone he should talk to them I'm still waiting for my additional $refund! Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by DrFranco Rossi Jrregarding complaint ID [redacted] .Sincerely, [redacted]
The business has responded Please see below: [redacted] was seen in our office on Her prior visits were She paid $for an eye exam on her first visit which was years ago and prices have increased in the last years so yes the exam fee is higherSometimes a discount is given when patients purchase eyeglasses and contact lenses [redacted] had a comprehensive eye exam, new ed hardy frame, hyper index single vision lenses with rolled and polished lenses with anti reflective coating and scratch coatIf a discount was not given [redacted] total price would have been $She was charged $We tried to do the right thing but long story short she did not like the frames which had to be sent to the their company after they were used and we are charged a restocking feeIts not my restocking feeI dont put the used frame back on the board to be re usedSo take the usual $which was marked down to $and then minus the exam fee of $which brings down th e amount to $minus the additional fees which included the restocking fee for a total of $which was more than farePlease feel free to check your records and you will find that this is probably the only complaint you have on record for the plus years we have been in businessthank you