[redacted] We wanted to touch base with you regarding the NYSTCE School Building Leader (107/108) you recently contacted us about.First and foremost, we are extremely sorry that our guide was not better suited to accommodate you, ***It has never been our intention to mislead customers or misrepresent our products (as evidenced by the fact that we emailed you a copy of the guide’s Table of Contents on 3/11/so that you could get an overview of what we covered before you purchased), and we’re very sorry for the stress and frustration we have certainly caused youIn your first of two post-order emails to us (4/14/17), you specifically mentioned five aspects of our guide about which you were dissatisfiedYou made some valid points in that email, and we’d like to take the opportunity to address them here.1) Regarding your comment about how we’re missing explanations for “both the long and short performance tasks”: It is precisely because the NYSTCE website freely provides the most direct and complete information available on this that we do not attempt to paraphrase it by explaining both the long and short performance tasks Since test takers should be familiar with the NYSTCE website from having to sign up for their exams, and since we can't reproduce the exact information because of copyright issues, we opted not to include itBecause of your feedback, however, we are currently working to include a direct link within our guide to the official scoring information.2) Regarding your comment about how we only have “examples of each”: Our guide includes a full length practice test for the examBecause of the format of one of the extended response questions (evaluation of a video recording), we do not have a representative question for itWe instead have an additional example of the other type of extended response question from that section of the examWe are currently working to include a note to this effect at the location in the practice test where the video evaluation question would appear on the real exam in order to help those using this guide be better informed and prepared.3) Regarding your comment about how we don’t mention the observation part of the exam: We apologize for this omissionAs mentioned above, we are currently working to include a note indicating that we have chosen to omit this portion of the test since the format of our product does not permit us to provide a sufficiently helpful representation of this questionRather than produce an ultimately unhelpful question just so we can say we cover it, we have opted to instead provide additional practice for a related question.4) Regarding your comment about how we devote “pages to theory and zero to the observation”: Thank you for this feedback - we will review our content inclusion and determine whether we need to make revisions to itThe instructional section is primarily theory because educational theory covers the principles that are to be applied not only in the observation portion of the test but also the test as a wholeWe do provide opportunities for the test taker to practice these principles in the practice test portion of the guide and explain the basis for each question's solution in the answer explanation portion.5) Regarding your comment about how the “theory isn’t even NY specific”: Educational theory is not unique to any one stateFor every product, our goal is to provide the information we believe will be most helpful to someone taking the exam, and this product is no exceptionBased on your feedback, we will review our content inclusion decisions to ensure we are confident that what we have chosen to include is the most helpful information we can provide.Thank you for being so specific in the matters you took issue with, ***General feedback/complaints are rarely useful to us as we strive to constantly improve our products, but your specific feedback was/is extremely helpful to usWe wanted you to be aware that not only did we read your complaints but that we have also already begun to address many of them.Prior to purchasing the NYSTCE School Building Leader, you also inquired (via email on 3/17/17) about being able to “skim through a couple of the chapters before you make your purchase.” We informed you (via email on 3/17/17) that we were sorry to report that while we can provide the Table of Contents, we do not currently have the option to provide customers with a preview of the bookThat being said, I wanted to let you know that we are considering your recommendation and plan to look into what options we may have for making this feature available in the future.Since we’ve now addressed all of the documented issues about which you informed us, let’s visit your ‘Desired Settlement’ requestsAs our website and guides plainly state, we have a 100% money back guarantee which assures our customers that they can return the guide for *any [redacted] reason for up to one year after the purchase date - that guarantee absolutely covers this situation, and it should be noted that we were very quick (same business day) to issue you your guaranteed full refund of $39.99.The second (and last) of two post-order emails we received from you (also 4/14/17) stated that you “printed & bound the book,” which “would be an added $30.00.” We totally understand the many advantages to having a physical copy of a study guide and we absolutely endorse the decision you made to print and bind our book - because of this, we think that your implied request for us to compensate you $is reasonable and we would be happy to accommodate this requestRegarding your Desired Settlement request for additional money for the purpose of “buying a better suitable book,” I regret to inform you that there appears to be no other study guides available for this examA search for “NYSTCE School Building Leader Study Guide” on either Google Shopping or Amazon only results in our products, and we believe that this speaks to the difficulty involved in putting together study materials for this examIf this were something that were easy, there would be far more products from various companies on the market - the reality, however, is that this is a difficult exam for which to design study materialsBecause of that, we appear to be the only publishers of anything of this nature currently on the marketThat being said, it is at least partly because of this difficulty that our guide is lackingRest assured, ***, we are striving to make our products better each and every day, and the NYSTCE School Building Leader study guide is no exception.We hope that you will find this response to be helpful for youWe will be reaching out to you soon to compensate you the additional $you requested
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10736377, and find that this resolution is satisfactory to me Now can you please remove my complaint against this company? Sincerely, [redacted] Read More Customer Complaints: $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10736377, and find that this resolution is satisfactory to me Now can you please remove my complaint against this company? Sincerely, [redacted] ***
We in no way intended for our response email to be rude, simply informative: From: Mometrix Support to: [redacted] date: Mon, May 11, at 2:PM subject: Re: FORM SUBMITTAL: Other (please explain in your message) Hello, The only order that we have a record of for you is from July of 2013...if that is the material you are referring to we are very sorry that you have waited so long to contact us The material that you purchased from us almost years ago has been updated a few times since then and the aim is to improve and correct with each update Best regards, [redacted] Mometrix Support As this order is months old and we do offer a one year refund policy on all our products we are not sure how we can assist this customer at this time As this product has been updated a few times since the purchase was made and old files are not kept we cannot go back and replicate what he purchased to reference what he is referring to The purchase from us was made via Barnes&Noble.com in July 2013: Sold to: [redacted] Order ID: [redacted] - Ordered on: 26-07-
[redacted] We wanted to touch base with you regarding the NYSTCE School Building Leader (107/108) you recently contacted us about.First and foremost, we are extremely sorry that our guide was not better suited to accommodate you, ***It has never been our intention to mislead customers or misrepresent our products (as evidenced by the fact that we emailed you a copy of the guide’s Table of Contents on 3/11/so that you could get an overview of what we covered before you purchased), and we’re very sorry for the stress and frustration we have certainly caused youIn your first of two post-order emails to us (4/14/17), you specifically mentioned five aspects of our guide about which you were dissatisfiedYou made some valid points in that email, and we’d like to take the opportunity to address them here.1) Regarding your comment about how we’re missing explanations for “both the long and short performance tasks”: It is precisely because the NYSTCE website freely provides the most direct and complete information available on this that we do not attempt to paraphrase it by explaining both the long and short performance tasks Since test takers should be familiar with the NYSTCE website from having to sign up for their exams, and since we can't reproduce the exact information because of copyright issues, we opted not to include itBecause of your feedback, however, we are currently working to include a direct link within our guide to the official scoring information.2) Regarding your comment about how we only have “examples of each”: Our guide includes a full length practice test for the examBecause of the format of one of the extended response questions (evaluation of a video recording), we do not have a representative question for itWe instead have an additional example of the other type of extended response question from that section of the examWe are currently working to include a note to this effect at the location in the practice test where the video evaluation question would appear on the real exam in order to help those using this guide be better informed and prepared.3) Regarding your comment about how we don’t mention the observation part of the exam: We apologize for this omissionAs mentioned above, we are currently working to include a note indicating that we have chosen to omit this portion of the test since the format of our product does not permit us to provide a sufficiently helpful representation of this questionRather than produce an ultimately unhelpful question just so we can say we cover it, we have opted to instead provide additional practice for a related question.4) Regarding your comment about how we devote “pages to theory and zero to the observation”: Thank you for this feedback - we will review our content inclusion and determine whether we need to make revisions to itThe instructional section is primarily theory because educational theory covers the principles that are to be applied not only in the observation portion of the test but also the test as a wholeWe do provide opportunities for the test taker to practice these principles in the practice test portion of the guide and explain the basis for each question's solution in the answer explanation portion.5) Regarding your comment about how the “theory isn’t even NY specific”: Educational theory is not unique to any one stateFor every product, our goal is to provide the information we believe will be most helpful to someone taking the exam, and this product is no exceptionBased on your feedback, we will review our content inclusion decisions to ensure we are confident that what we have chosen to include is the most helpful information we can provide.Thank you for being so specific in the matters you took issue with, ***General feedback/complaints are rarely useful to us as we strive to constantly improve our products, but your specific feedback was/is extremely helpful to usWe wanted you to be aware that not only did we read your complaints but that we have also already begun to address many of them.Prior to purchasing the NYSTCE School Building Leader, you also inquired (via email on 3/17/17) about being able to “skim through a couple of the chapters before you make your purchase.” We informed you (via email on 3/17/17) that we were sorry to report that while we can provide the Table of Contents, we do not currently have the option to provide customers with a preview of the bookThat being said, I wanted to let you know that we are considering your recommendation and plan to look into what options we may have for making this feature available in the future.Since we’ve now addressed all of the documented issues about which you informed us, let’s visit your ‘Desired Settlement’ requestsAs our website and guides plainly state, we have a 100% money back guarantee which assures our customers that they can return the guide for *any [redacted] reason for up to one year after the purchase date - that guarantee absolutely covers this situation, and it should be noted that we were very quick (same business day) to issue you your guaranteed full refund of $39.99.The second (and last) of two post-order emails we received from you (also 4/14/17) stated that you “printed & bound the book,” which “would be an added $30.00.” We totally understand the many advantages to having a physical copy of a study guide and we absolutely endorse the decision you made to print and bind our book - because of this, we think that your implied request for us to compensate you $is reasonable and we would be happy to accommodate this requestRegarding your Desired Settlement request for additional money for the purpose of “buying a better suitable book,” I regret to inform you that there appears to be no other study guides available for this examA search for “NYSTCE School Building Leader Study Guide” on either Google Shopping or Amazon only results in our products, and we believe that this speaks to the difficulty involved in putting together study materials for this examIf this were something that were easy, there would be far more products from various companies on the market - the reality, however, is that this is a difficult exam for which to design study materialsBecause of that, we appear to be the only publishers of anything of this nature currently on the marketThat being said, it is at least partly because of this difficulty that our guide is lackingRest assured, ***, we are striving to make our products better each and every day, and the NYSTCE School Building Leader study guide is no exception.We hope that you will find this response to be helpful for youWe will be reaching out to you soon to compensate you the additional $you requested
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10736377, and find that this resolution is satisfactory to me Now can you please remove my complaint against this company? Sincerely, [redacted] Read More Customer Complaints: $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10736377, and find that this resolution is satisfactory to me Now can you please remove my complaint against this company? Sincerely, [redacted] ***
We in no way intended for our response email to be rude, simply informative: From: Mometrix Support to: [redacted] date: Mon, May 11, at 2:PM subject: Re: FORM SUBMITTAL: Other (please explain in your message) Hello, The only order that we have a record of for you is from July of 2013...if that is the material you are referring to we are very sorry that you have waited so long to contact us The material that you purchased from us almost years ago has been updated a few times since then and the aim is to improve and correct with each update Best regards, [redacted] Mometrix Support As this order is months old and we do offer a one year refund policy on all our products we are not sure how we can assist this customer at this time As this product has been updated a few times since the purchase was made and old files are not kept we cannot go back and replicate what he purchased to reference what he is referring to The purchase from us was made via Barnes&Noble.com in July 2013: Sold to: [redacted] Order ID: [redacted] - Ordered on: 26-07-