Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello [redacted] , We do apologize about the delay in your refundIt has been submitted and we are processing it todayYou will see it show back on your card within a couple of business daysIf you would like, we could provide you with a reference number for your records after it is processedAgain, we apologize in the delay and do value your business
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello ***, I apologize for the situation that has occurredWe did not have previous notes regarding you declining to renew services; however, our cancellation policy is to call in to customer service to cancelWe do not allow our technicians to cancel accountsThe balance has now been cleared and I have removed your contact informationAgain, I sincerely apologize for this having happened and do value your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as they agree to delete my invoices, I am done with themThanks for your help
Initial Business Response / [redacted] (1000, 8, 2015/04/24) */ Contact Name and Title: [redacted] GM Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com Hi [redacted] , you account is fully cancelled out and there is no charges on there currentlyI want to thank you for the business last year and if you need any further assistance please do not hesitate to call Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/04/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/04/09) */ Thank you for taking the time to let us know of your concernWe do apologize that you didn't know that we were coming out to your property this yearWe do let all of our customers know that our services continue from season to season so we are sorry that you did not know In order to resolve the matter amicably, we would be more than happy to remove the charge for this applicationIf you ever need lawn care in the future we would hope that you would consider us as your lawn care provider Thank you and we hope you have a great day! Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/12/24) */ Hi [redacted] , Thank you for taking the time to let us know of your concernWe are sorry to hear that you have had problems regarding the billing on your accountWe reviewed your account and were not able to locate a cancellation of the service prior to the April 9th fertilizer and pre-emergent that was applied to your propertyWe certainly do not want to apply any products to anyone's lawn without their approvalOf course the charges have been removed off your account and we will ensure that you do not receive any further calls about the balance or marketing Please accept our apologies for any inconvenience this may have caused Thank you and we hope you have a happy holiday! Final Business Response / [redacted] (1000, 8, 2015/01/05) */ Hello there was no record of you calling into cancel our service prior to the seasonYour service autorenewed like all customers service does and was that is why the application was done on your propertyTo cancel service we simply ask that you call customer service where all calls are recorded and documented to ensure that the correct process is done for each account and this is were I feel you have failed to cancel correctlyRegardless the account is full cancelled and there is a balance on the accountYou do NOT have any outstanding balance with DrGreen
Initial Business Response / [redacted] (1000, 5, 2014/05/14) */ Thank you for taking the time to let us know of your concernsOur records show that when you had signed up for services on March 23, that our services do continue from season to season and for a change in service to call the office Our records show that we received a call from you on July 12, to cancel the servicesWe offered you a partial visit program in for $At this time you had accepted and pre-paid on your credit cardThe last application in that visit program was applied on August 5, In order to formally cancel your account we do require that our customers call our customer service line as our sales representatives and technicians do not have the access to your account in order to make those changes so we are sorry that you were not aware that the account was still active On April 21, we applied a fertilizer as well as a pre-emergent crabgrass control to your full property as well as aerated the front yardAs the work order is pre-printed at our office, the technician is not able to adjust the billing on siteIf at any time there are areas missed we can certainly return to complete the job When you called our office on May 5, to let us know of your concerns with the gate, we offered to place your account on hold until we can come out to assess the gateWe should be coming out very shortly to assess the gate In order for us to come and do the assessment, we do need to leave your account active but all billable services are on hold until May 30, If after this date you need to close down the account, please let us know so that we can make any adjustments What we would be willing to do in order to resolve the matter is remove the charge on your account for the core aeration which would bring the balance to $for your first fertilizer and pre-emergent Please let us know if this is something that we can do to help you out Consumer Response / [redacted] (3000, 12, 2014/06/09) */ I am still having issues regarding this complaintI did not want to agree to their deal, as they have not come by and fix the gate they broke of mineThis case needs to be re-opened and I need a better response from DrGreenI called them on 5/5/to have someone look at the fence and this still hasn't been resolvedMy fence has been broke since 4/21/This is unacceptable Also, while my account was in hold status for someone to come and look at my gate, they applied another fertilizer treatment and billed me for itThe only reason my account wasn't canceled was because they wouldn't be able to set up a visit to view the gate Business Response / [redacted] (4000, 14, 2014/06/18) */ Thank you for taking the time to respondAs per your conversation with one of our representatives on June 9, 2014, since we had not yet returned to repair your gate, we agreed that we would be waiving the full $fees off of your account in lieu of returning to repair your gate It is our understanding that this issue has been resolvedPlease let us know if you disagree
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Contact Name and Title: [redacted] Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello [redacted] , We are sorry for the miscommunicationOur company policy is to call in to customer service in order to cancel the accountWe do see here that our notes indicate the last application should not have been done, so we are removing that billWe apologize for any misunderstandings and do value your business
Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello [redacted] , We apologize about the delay in the refundIt is in the process of being put back on the credit cardOur office will call you to follow up with a reference number after it has been completedAgain, we apologize about any delay in the return Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cancelled my account in AprilI have a copy of an "invoice" for the credit of $and I dont' understand why I have not received my money back Also, I requested my money be refunded to my Visa, not the Mastercard I originally paid with and I can not get a straight answer out of anyone as to how it will be refundedI would rather it come in a form of a check to avoid any further delaysI don't understand why there are NEVER any managers avaiable to talk on calls and why nothing can ever be resolved over the phone with your companyI have wasted hours of my time calling in on just this issue, but there have been many more iwth your companyDrGreen is a horrible companyThey do not do what they say the will do, they blatantly ignore the customer requests, they do not communicate between departments - I just got a call this week from someone in your company asking why we're not on the route anymore!! YOU ARE BY NO MEANS AT ALL CUSTOMER SERVICE FOCUSEDI will never ever do business with you again and I will vehemently advise others not do so as well because my experience with you has been beyond HORRIBLE There is absolutely NO REASON why you cant' send me my money TODAY and no excuse for why it has not already been done Final Business Response / [redacted] (4000, 9, 2015/06/16) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com [redacted] , We apologize about the delay in getting you your refund; however, your refund was processed on June 15, in the amount of $It generally takes a few days for it to show up on your account, but it has been refundedIt was put back on the Visa and the reference number is as follows: [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do see the credit applied back to my credit card billMy refund has been received
Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello [redacted] , We do apologize about the miscommunicationWe certainly do not want to be treating someone's home that does not want our services; your account is cancelled and we will no longer be servicing your home We apologize that it was not properly conveyed to you that we are a continual service companyThis means that we continue to come out year to year, unless notified otherwise, for our customer's convenienceAs this was not what you wanted, we apologizeThe account is now at a zero balance, so there is nothing to be owedWe again apologize for the miscommunication Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) While the miscommunication spanned many months we appreciate the apology and the resolutionThank you
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello Mr [redacted] , We do apologize that you received unwanted servicesOur policy is continual service, which means it carries over from year to year unless notified otherwiseWe do apologize that you were unaware of this, we certainly don't want to treat anyone's lawn that does not want itWe have removed the bill from the account so that it is at a zero balanceAgain, our apologies on the inconvenience and we do value your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept this response as long as DrGreen STOPS Billing me and attempting to collect on this via constant phone calls, emails and mailingsAlso, I never signed nor agreed to any AUTOMATIC ANNUAL SERVICE AGREEMENTDrGreen just implies forcefully that this is a term of using their servicesAgain, I was NEVER contacted in authorizing any lawn servicesNor, am I even the current home owner of said propertySo per DrGreen's reply to close this account is acceptable
Initial Business Response / [redacted] (1000, 5, 2014/07/12) */ Thank you for taking the time to let us know of your concernOur records show that in you had ordered our Very Best Treatment Plan which was prepaid in the amount of $At the time of payment it was discussed that this payment was only for your Very Best lawn care treatment but there would still be balances owing for your two applications on your tree and shrub programAlso, our records are showing that an additional service, a fall aeration had been ordered on August 13, after your pre-payment had been made The balance on your account including interest charges is $In order to resolve this matter, we would be more than happy to reduce the balance to only $due August 4, Please let us know if this is something that we can settle at in order to resolve the balanceAlso, please be advised that your account with DrGreen Services is currently active but on a hold until the balance has been resolved
Initial Business Response / [redacted] (1000, 5, 2014/11/06) */ Contact Name and Title: [redacted] VP Of Sales Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com This account will be refunded with in the next hoursThis should of already been done and will get completed asap
Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello Mr***, We do apologize for the current miscommunicationWe certainly do not want to be servicing someone that doesn't want our servicesAfter looking into the account, it should have been cancelled back in MarchWe apologize about the additional service that you did not ask for; however, we are removing the current balance so that it is at zero and no money is owedAgain, we apologize for the inconvenience and do value your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted their response as I don't have to pay for service that I had not requested
Initial Business Response / [redacted] (1000, 8, 2014/09/16) */ Thank you for taking the time to let us know of your concernWe are sorry to hear that you have had problems with our servicesOur records show that our production manager, [redacted] visited your property himself on August 29, to triple aerate and seed your lawnWe confirmed with [redacted] that he criss crossed the lawn with the aerator where he could but the triple aeration should be fine even in areas where it was not criss crossed [redacted] will be coming out to your property tomorrow (September 17) or Thursday (September 18) to check on the progress and if we need to take further steps to fix the areas we can see what we can do
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com Hi ***, I will be out today to address this issue and I will call you prior to arrange a timeI will make sure that this is address asap and I am sorry for the current delayThis matter is my main focus on getting resolved Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company GM called me the next morning and visited my property to evaluate the issuesThey offered to repair all the damage Will keep this complain open until everything is resolved and will update with the progress Final Consumer Response / [redacted] (3000, 17, 2015/06/03) */ It's been two weeks since the last contact from Doctor Green and nothing has happenedI called times trying to get a commit date from them but so far no luckTheir customer service analyst cannot commit to anything and will not escalate to the managementI asked twice for a call back from their supervisor or manager but it never happened Final Business Response / [redacted] (4000, 20, 2015/06/09) */ Contact Name and Title: [redacted] D [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com We are actively working with this customer to resolve the issue
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ Contact Name and Title: [redacted] GM Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com At this time this issue has been brought to my attention and the President of the companies attentionWe will be sending out *** W who is the production manager for your area who will discuss a plan for this propertyI will continuously update these notes until this matter is fully resolved with a far solution to this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) After over a week of dealing with the very unprofessional "president" of the company, we have ultimately gotten no whereHe sent out a "supervisor" to our look at our lawn who basically told us our lawn isn't dead and that he could bring it back...the point isn't to wait months or even years to see if the lawn will come back, DrGreen killed it and they need to fix it back to how it should look in May in [redacted] like everyone elses lawn looksThe president [redacted] called me after [redacted] came out and essentially said [redacted] said your lawn isn't dead,to which I told him he hadn't seen it and I welcomed him to come meet with my us on my propertyHe proceeded to ARGUE with us on the phone telling us we are unreasonable and our lawn doesn't need to be re-soddedHe then said he would come out Friday, then called back and said he would come out on Tuesday May I let him know he could meet us at 3pm but he was NOT permitted on our property unless we were presentI received a phone call from my neighbor who said he was at my house walking my lawn at 12:30, WITHOUT MY PERMISSION, and trespassingHe rang my neighbors doorbell to see what other information he might could get before he was going to meet with me at 3, VERY UNPROFESSIONAL FOR THE PRESIDENT OF THE COMPANY! Not only did he trespass on my property after I told him not to, he then brings my neighbor into all of thisWhen I arrive at 3:to meet with him, he begins the conversation asking me about my neighbors yard and why their yard looks bad, trying to imply my yard has something to do with theirsTHIS IS NOT ABOUT MY NEIGHBORS LAWN, THIS IS ABOUT MY LAWN THAT I PAID FOR DR GREEN TO FERTILIZE AND THEN THEY IN TURN KILLED IT.He basically talked about my neighbors lawn the whole time he was here implying that it had something to do with mine and it could have run down hill and gotten into my lawnUnbelievable, so then we go in the backyard, which is worse than the front yard, my neighbors back yard is perfectly fine, there is a fence in between our property so the wind couldn't have sprayed the toxic chemicals dr green sprayed on my yard into my neighborsHe said he could see dead areas and would get back to me the following day with a solution.He also implied that we could have sprayed round up on our own yard to kill itWhat homeowner is going to spray round up on their own yard to kill it, who is looking for a nice lawn?!? I informed him that an acceptable solution is not them seeing if they can spray stuff on the lawn and waiting and seeing if it will come back in monthsHe was ABSOLUTELY the most unprofessional person I have ever dealt withHe rings my neighbors doorbell when they have a new baby sign in their front yard that they just brought a baby home from the hospital and then he tries to start an argument with my neighbor on my property where he has already trespassedYou cant make this stuff up! I receive an email from [redacted] yesterday with his solution, which is basically NOT a solutionHe blamed the way my lawn is on my neighbors, which again, HAS NOTHING TO DO WITH MY LAWNIt was obvious when he came to trespass on my property before our meeting he was trying to get info to build his story to deflect blame on something completely irrelevantHe then states that on the date of service he checked the guy who sprayed batch of chemicals and there were other houses sprayed on that same exact day that were all fineWhich is COMPLETELY in accurate for many reasonsThey came back to re-spray for a certain type of weed, poa annuaSo I find it hard to believe everyone else he sprayed that same day was specifically for that weed.We were told by [redacted] who sprayed our lawn that he mixed the batch strong specifically for this weedSecond of all, if he checked the batch on the 25th, and the GPS of the drivers location on the 25th, thats great and all but the guy came and resprayed our lawn on the 24th NOT the 25th, so his whole response is based on the 25th which doesn't apply to my situation and gives them absolutely no merit hereAgain, the most unprofessional "business" I have ever worked withNo wonder all of their reviews on yelp say the exact same thing I have to say and there are over of themThe president of a business should never come to a paying customers house and blame them and make up tons of lies and excuses, ask us to take down negative reviews and expect everything to be okSo very unprofessionalGive us our money back and make the situation rightTHEIR RESPONSE IS COMPLETELY UNACCEPTABLE TO US Final Business Response / [redacted] (4000, 15, 2015/05/21) */ This is going through a legal matter and our lawyers are working with their lawyers to get this settledWe have responded to it and at this time there is nothing else the Revdex.com can do Final Consumer Response / [redacted] (2000, 20, 2015/05/28) */ Fwd: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) messages [redacted] Thu, May 28, at 9:AM To: [redacted] @chicago.Revdex.com.org [redacted] , We have reached an amicable agreement with the company involved in this dispute and would like to make that clear with the Revdex.comHow can we go about doing that and receive confirmation from the Revdex.com to the company that we did such an action thanks, [redacted] ***
Initial Business Response / [redacted] (1000, 7, 2014/06/09) */ Thank you for taking the time to let us know of your concernOur records show that your last call into our office in was on September 30, about a credit that was on the account and we offered to complete an extra fertilizer service for you to use up the creditThere had been no other calls into our office asking to cancel our services until May 16, after two treatments of fertilizer, pre-emergent crabgrass control and weed control had been appliedIt was at this time that we offered to split the balance and bring the balance to only $It was at this time that you had accepted and has since been paid by cheque # [redacted] on May 27, As per our agreement, the remaining balance has been removedIt is our understanding that this matter has been resolvedPlease let us know if you disagree
Mr [redacted] 's account has been cancelled and the bill has been written offI would like to work for the [redacted] 's in the future and they can reach me directly at [redacted] Thanks Mark
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello [redacted] , We do apologize about the delay in your refundIt has been submitted and we are processing it todayYou will see it show back on your card within a couple of business daysIf you would like, we could provide you with a reference number for your records after it is processedAgain, we apologize in the delay and do value your business
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello ***, I apologize for the situation that has occurredWe did not have previous notes regarding you declining to renew services; however, our cancellation policy is to call in to customer service to cancelWe do not allow our technicians to cancel accountsThe balance has now been cleared and I have removed your contact informationAgain, I sincerely apologize for this having happened and do value your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as they agree to delete my invoices, I am done with themThanks for your help
Initial Business Response / [redacted] (1000, 8, 2015/04/24) */ Contact Name and Title: [redacted] GM Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com Hi [redacted] , you account is fully cancelled out and there is no charges on there currentlyI want to thank you for the business last year and if you need any further assistance please do not hesitate to call Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/04/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/04/09) */ Thank you for taking the time to let us know of your concernWe do apologize that you didn't know that we were coming out to your property this yearWe do let all of our customers know that our services continue from season to season so we are sorry that you did not know In order to resolve the matter amicably, we would be more than happy to remove the charge for this applicationIf you ever need lawn care in the future we would hope that you would consider us as your lawn care provider Thank you and we hope you have a great day! Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/12/24) */ Hi [redacted] , Thank you for taking the time to let us know of your concernWe are sorry to hear that you have had problems regarding the billing on your accountWe reviewed your account and were not able to locate a cancellation of the service prior to the April 9th fertilizer and pre-emergent that was applied to your propertyWe certainly do not want to apply any products to anyone's lawn without their approvalOf course the charges have been removed off your account and we will ensure that you do not receive any further calls about the balance or marketing Please accept our apologies for any inconvenience this may have caused Thank you and we hope you have a happy holiday! Final Business Response / [redacted] (1000, 8, 2015/01/05) */ Hello there was no record of you calling into cancel our service prior to the seasonYour service autorenewed like all customers service does and was that is why the application was done on your propertyTo cancel service we simply ask that you call customer service where all calls are recorded and documented to ensure that the correct process is done for each account and this is were I feel you have failed to cancel correctlyRegardless the account is full cancelled and there is a balance on the accountYou do NOT have any outstanding balance with DrGreen
Initial Business Response / [redacted] (1000, 5, 2014/05/14) */ Thank you for taking the time to let us know of your concernsOur records show that when you had signed up for services on March 23, that our services do continue from season to season and for a change in service to call the office Our records show that we received a call from you on July 12, to cancel the servicesWe offered you a partial visit program in for $At this time you had accepted and pre-paid on your credit cardThe last application in that visit program was applied on August 5, In order to formally cancel your account we do require that our customers call our customer service line as our sales representatives and technicians do not have the access to your account in order to make those changes so we are sorry that you were not aware that the account was still active On April 21, we applied a fertilizer as well as a pre-emergent crabgrass control to your full property as well as aerated the front yardAs the work order is pre-printed at our office, the technician is not able to adjust the billing on siteIf at any time there are areas missed we can certainly return to complete the job When you called our office on May 5, to let us know of your concerns with the gate, we offered to place your account on hold until we can come out to assess the gateWe should be coming out very shortly to assess the gate In order for us to come and do the assessment, we do need to leave your account active but all billable services are on hold until May 30, If after this date you need to close down the account, please let us know so that we can make any adjustments What we would be willing to do in order to resolve the matter is remove the charge on your account for the core aeration which would bring the balance to $for your first fertilizer and pre-emergent Please let us know if this is something that we can do to help you out Consumer Response / [redacted] (3000, 12, 2014/06/09) */ I am still having issues regarding this complaintI did not want to agree to their deal, as they have not come by and fix the gate they broke of mineThis case needs to be re-opened and I need a better response from DrGreenI called them on 5/5/to have someone look at the fence and this still hasn't been resolvedMy fence has been broke since 4/21/This is unacceptable Also, while my account was in hold status for someone to come and look at my gate, they applied another fertilizer treatment and billed me for itThe only reason my account wasn't canceled was because they wouldn't be able to set up a visit to view the gate Business Response / [redacted] (4000, 14, 2014/06/18) */ Thank you for taking the time to respondAs per your conversation with one of our representatives on June 9, 2014, since we had not yet returned to repair your gate, we agreed that we would be waiving the full $fees off of your account in lieu of returning to repair your gate It is our understanding that this issue has been resolvedPlease let us know if you disagree
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Contact Name and Title: [redacted] Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello [redacted] , We are sorry for the miscommunicationOur company policy is to call in to customer service in order to cancel the accountWe do see here that our notes indicate the last application should not have been done, so we are removing that billWe apologize for any misunderstandings and do value your business
Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello [redacted] , We apologize about the delay in the refundIt is in the process of being put back on the credit cardOur office will call you to follow up with a reference number after it has been completedAgain, we apologize about any delay in the return Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cancelled my account in AprilI have a copy of an "invoice" for the credit of $and I dont' understand why I have not received my money back Also, I requested my money be refunded to my Visa, not the Mastercard I originally paid with and I can not get a straight answer out of anyone as to how it will be refundedI would rather it come in a form of a check to avoid any further delaysI don't understand why there are NEVER any managers avaiable to talk on calls and why nothing can ever be resolved over the phone with your companyI have wasted hours of my time calling in on just this issue, but there have been many more iwth your companyDrGreen is a horrible companyThey do not do what they say the will do, they blatantly ignore the customer requests, they do not communicate between departments - I just got a call this week from someone in your company asking why we're not on the route anymore!! YOU ARE BY NO MEANS AT ALL CUSTOMER SERVICE FOCUSEDI will never ever do business with you again and I will vehemently advise others not do so as well because my experience with you has been beyond HORRIBLE There is absolutely NO REASON why you cant' send me my money TODAY and no excuse for why it has not already been done Final Business Response / [redacted] (4000, 9, 2015/06/16) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com [redacted] , We apologize about the delay in getting you your refund; however, your refund was processed on June 15, in the amount of $It generally takes a few days for it to show up on your account, but it has been refundedIt was put back on the Visa and the reference number is as follows: [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do see the credit applied back to my credit card billMy refund has been received
Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello [redacted] , We do apologize about the miscommunicationWe certainly do not want to be treating someone's home that does not want our services; your account is cancelled and we will no longer be servicing your home We apologize that it was not properly conveyed to you that we are a continual service companyThis means that we continue to come out year to year, unless notified otherwise, for our customer's convenienceAs this was not what you wanted, we apologizeThe account is now at a zero balance, so there is nothing to be owedWe again apologize for the miscommunication Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) While the miscommunication spanned many months we appreciate the apology and the resolutionThank you
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello Mr [redacted] , We do apologize that you received unwanted servicesOur policy is continual service, which means it carries over from year to year unless notified otherwiseWe do apologize that you were unaware of this, we certainly don't want to treat anyone's lawn that does not want itWe have removed the bill from the account so that it is at a zero balanceAgain, our apologies on the inconvenience and we do value your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept this response as long as DrGreen STOPS Billing me and attempting to collect on this via constant phone calls, emails and mailingsAlso, I never signed nor agreed to any AUTOMATIC ANNUAL SERVICE AGREEMENTDrGreen just implies forcefully that this is a term of using their servicesAgain, I was NEVER contacted in authorizing any lawn servicesNor, am I even the current home owner of said propertySo per DrGreen's reply to close this account is acceptable
Initial Business Response / [redacted] (1000, 5, 2014/07/12) */ Thank you for taking the time to let us know of your concernOur records show that in you had ordered our Very Best Treatment Plan which was prepaid in the amount of $At the time of payment it was discussed that this payment was only for your Very Best lawn care treatment but there would still be balances owing for your two applications on your tree and shrub programAlso, our records are showing that an additional service, a fall aeration had been ordered on August 13, after your pre-payment had been made The balance on your account including interest charges is $In order to resolve this matter, we would be more than happy to reduce the balance to only $due August 4, Please let us know if this is something that we can settle at in order to resolve the balanceAlso, please be advised that your account with DrGreen Services is currently active but on a hold until the balance has been resolved
Initial Business Response / [redacted] (1000, 5, 2014/11/06) */ Contact Name and Title: [redacted] VP Of Sales Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com This account will be refunded with in the next hoursThis should of already been done and will get completed asap
Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ Contact Name and Title: [redacted] D Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com Hello Mr***, We do apologize for the current miscommunicationWe certainly do not want to be servicing someone that doesn't want our servicesAfter looking into the account, it should have been cancelled back in MarchWe apologize about the additional service that you did not ask for; however, we are removing the current balance so that it is at zero and no money is owedAgain, we apologize for the inconvenience and do value your business Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted their response as I don't have to pay for service that I had not requested
Initial Business Response / [redacted] (1000, 8, 2014/09/16) */ Thank you for taking the time to let us know of your concernWe are sorry to hear that you have had problems with our servicesOur records show that our production manager, [redacted] visited your property himself on August 29, to triple aerate and seed your lawnWe confirmed with [redacted] that he criss crossed the lawn with the aerator where he could but the triple aeration should be fine even in areas where it was not criss crossed [redacted] will be coming out to your property tomorrow (September 17) or Thursday (September 18) to check on the progress and if we need to take further steps to fix the areas we can see what we can do
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com Hi ***, I will be out today to address this issue and I will call you prior to arrange a timeI will make sure that this is address asap and I am sorry for the current delayThis matter is my main focus on getting resolved Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company GM called me the next morning and visited my property to evaluate the issuesThey offered to repair all the damage Will keep this complain open until everything is resolved and will update with the progress Final Consumer Response / [redacted] (3000, 17, 2015/06/03) */ It's been two weeks since the last contact from Doctor Green and nothing has happenedI called times trying to get a commit date from them but so far no luckTheir customer service analyst cannot commit to anything and will not escalate to the managementI asked twice for a call back from their supervisor or manager but it never happened Final Business Response / [redacted] (4000, 20, 2015/06/09) */ Contact Name and Title: [redacted] D [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @doctorgreen.com We are actively working with this customer to resolve the issue
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ Contact Name and Title: [redacted] GM Contact Phone: XXXXXXXXXX Contact Email: [redacted] @doctorgreen.com At this time this issue has been brought to my attention and the President of the companies attentionWe will be sending out *** W who is the production manager for your area who will discuss a plan for this propertyI will continuously update these notes until this matter is fully resolved with a far solution to this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) After over a week of dealing with the very unprofessional "president" of the company, we have ultimately gotten no whereHe sent out a "supervisor" to our look at our lawn who basically told us our lawn isn't dead and that he could bring it back...the point isn't to wait months or even years to see if the lawn will come back, DrGreen killed it and they need to fix it back to how it should look in May in [redacted] like everyone elses lawn looksThe president [redacted] called me after [redacted] came out and essentially said [redacted] said your lawn isn't dead,to which I told him he hadn't seen it and I welcomed him to come meet with my us on my propertyHe proceeded to ARGUE with us on the phone telling us we are unreasonable and our lawn doesn't need to be re-soddedHe then said he would come out Friday, then called back and said he would come out on Tuesday May I let him know he could meet us at 3pm but he was NOT permitted on our property unless we were presentI received a phone call from my neighbor who said he was at my house walking my lawn at 12:30, WITHOUT MY PERMISSION, and trespassingHe rang my neighbors doorbell to see what other information he might could get before he was going to meet with me at 3, VERY UNPROFESSIONAL FOR THE PRESIDENT OF THE COMPANY! Not only did he trespass on my property after I told him not to, he then brings my neighbor into all of thisWhen I arrive at 3:to meet with him, he begins the conversation asking me about my neighbors yard and why their yard looks bad, trying to imply my yard has something to do with theirsTHIS IS NOT ABOUT MY NEIGHBORS LAWN, THIS IS ABOUT MY LAWN THAT I PAID FOR DR GREEN TO FERTILIZE AND THEN THEY IN TURN KILLED IT.He basically talked about my neighbors lawn the whole time he was here implying that it had something to do with mine and it could have run down hill and gotten into my lawnUnbelievable, so then we go in the backyard, which is worse than the front yard, my neighbors back yard is perfectly fine, there is a fence in between our property so the wind couldn't have sprayed the toxic chemicals dr green sprayed on my yard into my neighborsHe said he could see dead areas and would get back to me the following day with a solution.He also implied that we could have sprayed round up on our own yard to kill itWhat homeowner is going to spray round up on their own yard to kill it, who is looking for a nice lawn?!? I informed him that an acceptable solution is not them seeing if they can spray stuff on the lawn and waiting and seeing if it will come back in monthsHe was ABSOLUTELY the most unprofessional person I have ever dealt withHe rings my neighbors doorbell when they have a new baby sign in their front yard that they just brought a baby home from the hospital and then he tries to start an argument with my neighbor on my property where he has already trespassedYou cant make this stuff up! I receive an email from [redacted] yesterday with his solution, which is basically NOT a solutionHe blamed the way my lawn is on my neighbors, which again, HAS NOTHING TO DO WITH MY LAWNIt was obvious when he came to trespass on my property before our meeting he was trying to get info to build his story to deflect blame on something completely irrelevantHe then states that on the date of service he checked the guy who sprayed batch of chemicals and there were other houses sprayed on that same exact day that were all fineWhich is COMPLETELY in accurate for many reasonsThey came back to re-spray for a certain type of weed, poa annuaSo I find it hard to believe everyone else he sprayed that same day was specifically for that weed.We were told by [redacted] who sprayed our lawn that he mixed the batch strong specifically for this weedSecond of all, if he checked the batch on the 25th, and the GPS of the drivers location on the 25th, thats great and all but the guy came and resprayed our lawn on the 24th NOT the 25th, so his whole response is based on the 25th which doesn't apply to my situation and gives them absolutely no merit hereAgain, the most unprofessional "business" I have ever worked withNo wonder all of their reviews on yelp say the exact same thing I have to say and there are over of themThe president of a business should never come to a paying customers house and blame them and make up tons of lies and excuses, ask us to take down negative reviews and expect everything to be okSo very unprofessionalGive us our money back and make the situation rightTHEIR RESPONSE IS COMPLETELY UNACCEPTABLE TO US Final Business Response / [redacted] (4000, 15, 2015/05/21) */ This is going through a legal matter and our lawyers are working with their lawyers to get this settledWe have responded to it and at this time there is nothing else the Revdex.com can do Final Consumer Response / [redacted] (2000, 20, 2015/05/28) */ Fwd: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) messages [redacted] Thu, May 28, at 9:AM To: [redacted] @chicago.Revdex.com.org [redacted] , We have reached an amicable agreement with the company involved in this dispute and would like to make that clear with the Revdex.comHow can we go about doing that and receive confirmation from the Revdex.com to the company that we did such an action thanks, [redacted] ***
Initial Business Response / [redacted] (1000, 7, 2014/06/09) */ Thank you for taking the time to let us know of your concernOur records show that your last call into our office in was on September 30, about a credit that was on the account and we offered to complete an extra fertilizer service for you to use up the creditThere had been no other calls into our office asking to cancel our services until May 16, after two treatments of fertilizer, pre-emergent crabgrass control and weed control had been appliedIt was at this time that we offered to split the balance and bring the balance to only $It was at this time that you had accepted and has since been paid by cheque # [redacted] on May 27, As per our agreement, the remaining balance has been removedIt is our understanding that this matter has been resolvedPlease let us know if you disagree
Mr [redacted] 's account has been cancelled and the bill has been written offI would like to work for the [redacted] 's in the future and they can reach me directly at [redacted] Thanks Mark