Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dr [redacted] 's response is completely inaccurate Their response to Revdex.com states that I initially provided incorrect insurance information stating that my insurance was with *** I don't know when this supposedly happened because they go on to say that it wasn't until 5/28/that I provided them with my new insurance information This makes no sense, my 5/28/appointment was the first time I visited Dr [redacted] using [redacted] Care USA Dr [redacted] 's office received my new insurance information on the same day that I had my appointment under the new insurance At no time while I was covered by [redacted] Care USA did I tell Dr [redacted] 's office that I was covered by *** My coverage with [redacted] expired on 12/31/ My first appointment after the expiration of the [redacted] insurance was on 5/28/ The Patient Information Form that Dr [redacted] provided as an attachment in his response to Revdex.com (signed and dated by me on 5/28/14) shows that I provided his office with my new insurance carrier as [redacted] Care USA I also provided my Policy Number and I most certainly DID provide a copy of my insurance card as required by the office when you acquire new insurance Dr [redacted] 's office went on to bill [redacted] for my 5/28/visit, ignoring their own paperwork I received a bill from Dr [redacted] 's office indicating that [redacted] denied payment so I called them and had to remind them that I had new insurance They already had ALL of the information they needed to submit the claim to [redacted] because it was all provided to them at my 5/appointment Their response states that I did not provide my insurance card to them This is a complete and flat out lie They got a copy of my card on 5/as the office requires Under no circumstances would I fill out all of the paperwork regarding my new insurance and not provide them with my card That is a ridiculous lie.I was contacted by [redacted] Care USA in January, notifying me that Dr [redacted] is not in their network and that they had not paid Dr [redacted] for any of my appointments during At no point had I received a statement or bill from Dr [redacted] 's office notifying me of non-payment When I called Dr [redacted] 's office to inquire why I had not been notified of non-payment, Toni told me that she was still waiting for a response from *** MONTHS AFTER MY FIRST APPOINTMENT!! Toni had been waiting months for a response from *** She never notified me of any issue I did not receive a bill from Dr [redacted] until February, 2015, months after my first non-covered appointment Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dr [redacted] 's response is completely inaccurate Their response to Revdex.com states that I initially provided incorrect insurance information stating that my insurance was with *** I don't know when this supposedly happened because they go on to say that it wasn't until 5/28/that I provided them with my new insurance information This makes no sense, my 5/28/appointment was the first time I visited Dr [redacted] using [redacted] Care USA Dr [redacted] 's office received my new insurance information on the same day that I had my appointment under the new insurance At no time while I was covered by [redacted] Care USA did I tell Dr [redacted] 's office that I was covered by *** My coverage with [redacted] expired on 12/31/ My first appointment after the expiration of the [redacted] insurance was on 5/28/ The Patient Information Form that Dr [redacted] provided as an attachment in his response to Revdex.com (signed and dated by me on 5/28/14) shows that I provided his office with my new insurance carrier as [redacted] Care USA I also provided my Policy Number and I most certainly DID provide a copy of my insurance card as required by the office when you acquire new insurance Dr [redacted] 's office went on to bill [redacted] for my 5/28/visit, ignoring their own paperwork I received a bill from Dr [redacted] 's office indicating that [redacted] denied payment so I called them and had to remind them that I had new insurance They already had ALL of the information they needed to submit the claim to [redacted] because it was all provided to them at my 5/appointment Their response states that I did not provide my insurance card to them This is a complete and flat out lie They got a copy of my card on 5/as the office requires Under no circumstances would I fill out all of the paperwork regarding my new insurance and not provide them with my card That is a ridiculous lie.I was contacted by [redacted] Care USA in January, notifying me that Dr [redacted] is not in their network and that they had not paid Dr [redacted] for any of my appointments during At no point had I received a statement or bill from Dr [redacted] 's office notifying me of non-payment When I called Dr [redacted] 's office to inquire why I had not been notified of non-payment, Toni told me that she was still waiting for a response from *** MONTHS AFTER MY FIRST APPOINTMENT!! Toni had been waiting months for a response from *** She never notified me of any issue I did not receive a bill from Dr [redacted] until February, 2015, months after my first non-covered appointment Regards,