D.R.I.

Review: D.R.I. contracted to refinish my desk, sanding down to the bare wood and putting stain/protectant/sealer on it and guaranting all labor and materials for five years. This was on September 14, 2011. Before a year was up the stain began to shrivel up and peel off. Company came back and redid the problem areas in 2012. As of March 2013 the process of shriveling and peeling began all over again. I have made as many as 20 calls to the owner, [redacted], and he will not return my calls.Desired Settlement: I would like a complete refund of $1,020 because I will have to hire some other company to start the same process from scratch.

Review: The owner [redacted] failed to complete work on deck as promised. Although he completed the majority of the work, he had to order an additional plank and has not returned to complete the job. The last text message I received was on July 26, 2013 which states he would complete the job the following week. As of today, he has not completed the work and will not return phone calls.Desired Settlement: Complete the job

Review: DRI refurbished our deck - sanded, replaced a few planks, stained - in late Oct, 2012. We were provided with a written 5-yr warranty on workmanship. After only 4-5 months, the stain began to disappear (peel and fade) in many spots, leaving noticeable bare spots. These are increasing weekly. I started calling DRI ([redacted]) a couple of weeks ago. I'm now at the point of leaving messages twice a day. Still no return call. This is the second issue I've had with DRI on the same job. In Nov, when the job was "complete", ten old planks (14 ft ea) were left on our back lawn. [redacted] promised to come back and take them away in a few days. When this didn't happen, I called and was told they would come back in about a week. When this didn't happen, I began calling again, leaving a message each time when [redacted] stopped answering his phone. This went on for at least a month. I finally had to find a way to dispose of the old lumber myself.Desired Settlement: DRI needs to honor their warranty. At the very least, another coat of stain is required.

I had my deck refinished 3 years ago. The men working were very professional and courteous. My deck at the time was nearly 16 years old and I was not sure there was anything that could be done to restore it. The result was truly amazing. It was beautiful and looked like new. Last year my home was a victim to the nasty hail storm in the area. Some of the floor and rail stain got hit pretty hard and I called the owner (Mike) of D.R.I. a few weeks ago for him to come check it for me. I had completely forgotten about the five year warranty and Mike pointed out that they can come re coat at no cost. Just last week as the weather got nice, he personally came out and it looks wonderful. I am so thankful. Its so refreshing to know there are local people I can count on.

Review: On 9/7/2012, I signed a contract with [redacted] of D.R.I. Deck Resoration to install under-decking, gutter, downspouts, soffits, trim flashing, etc. to my raised deck. I provided a 50% deposit ($645) on the same day. As of 5/13/2013, no work has been completed and I have not received the $645 refund as was promised to me on numerous occasions. I have all email and text correspondence available.Desired Settlement: At this point, I want a refund of $645. D.R.I. also completed 2 other jobs for me and I want to know if the "Revive for Five" warranty still exists.