Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Id like to point out that Mike W [redacted] was the one who brutally attacked me with foul languageI was promised the amount of $of cancelationNo results after months of trying to call, and get things resolvedWhile I called to get things figured out I talked to the deck clerk, and mike W [redacted] couple of time to figure out what was going on but there answers were that the owner was not there to resolve the solution, and they would have him/her call me back but after mouths of waiting I took the matter in my own hand to figure out what was going onI got ahold of mike W***, and realizing that it was him that promised the refund of cancellation months agoI argued why nothing was done to get the whole ordeal figured outHis response was that he just said that to get me to shut upThe whole ordeal should have been fixed months ago, yet I was just put a sideI was just another one of there customers that they could careless aboutplease note that is the right email address, yet there was no email of the policies ever receivedOnly the email of cancellationAlso note I wouldn't of had to call so many time if drift lodge would stick to what they tell there customers.? Sincerely, [redacted]
Mr [redacted] made this reservation and canceled within the full fee forfeiture timeHe was informed at the time of cancellation that if we could re-rent the cabin we would refund the full amount of his depositDue to the limited time he allowed us to rent the cabin we were not able to rent itAt that time our desk staff entered the wrong cancellation fee which we were prepared to honor until Mr [redacted] called and would not agree to any terms offered then started using unacceptable language when the call was releasedHe then started a barrage of calls from himself and multiple others bullying our desk clerks for answers they are not permitted to give these calls were made at all hours of the day including after ten pm asking for a resolution.? Due to the desk clerks not entering the correct cancellation amount we will refund the amount showing per the attached reservation summaryPlease note terms on and history including email history on attached.? Jamie W***Drift Lodge? ?
Thanks for giving us a chance to replyWe are unsure what this client is up to with this complaint hehas already had full charges reversed by his credit card company, subsequently called us and thebooking company requesting refundHe has also filed other negative reviews online with sources thatdo not tell the full truth.This client did reserve a room for one night thru bookings.comHe did cancel the room days later andhe did accept the deposit terms and cancellation terms in the bookings system using a click to acceptfieldI have attached a copy of his reservation sheet along with highlighting the fields where he didaccept the terms.Due to the fact he has reversed charges we are not able to refund anything to this client at this time,norwill we refund anything in the future(NOTE we have filed a statement with the credit card companyshowing his acceptance of the terms at the time of the reservation but have not received any responseback) What this client is doing is engaging in classic bullying and bordering on fraud by trying toreceive more than what he rightfully agreed to pay in the first placeIt is not our fault that the client didnot do his due diligence in researching the area in which he was traveling to we also did not force himto hold the room for daysIt is our unwritten policy to allow free cancellation with in hours ofmaking the reservationThis gentleman is well over that time frame.In response to the telephone hang up the client was given our decision based on company policy andrefused to stop negotiating a settlement in his favor he was notified in the conversation that I was notgoing to continue debating the issue and had other clients to attend toPrior to hanging up he was toldthank you for calling and that I am not able to continue the conversation
Complaint: [redacted] I am rejecting this response because: All I wanted is to not be charged the full amount for a room I could not use If the credit card reversal prevails, I am satisfied I do not want to receive excess funds I was wiling to provide a reasonable cancellation fee Perhaps this owner is defensive for a reason Even the most luxurious resorts do not have a day cancellation!Sincerely, [redacted]
Complaint: ***I am rejecting this response because:
I am not disputing that they have a day cancellation policy (although it was not prominent in the booking) What I am rejecting is the application of this policy when I held the reservation for five days, notified them with over days notice and was charged the FULL amount for a one day stay during a busy time when they will easily re-book this roomI called and attempted to reason with the owner/manager, offering a $cancellation fee and was hung up onIf technically legal to charge twice for one room and charge the FULL AMOUNT for a one night stay, it is at least poor business practice and not considerate of traveler needs As a former business owner and state legislator, I understand the need to cover their costs and not be left with an unbooked roomBut a day reservation with days cancellation notice subject to a full charge is unfair and dishonest.Sincerely,*** ***
Thanks for giving us a chance to replyWe are unsure what this client is up to with this complaint hehas already had full charges reversed by his credit card company, subsequently called us and thebooking company requesting refundHe has also filed other negative reviews online with sources thatdo
not tell the full truth.This client did reserve a room for one night thru bookings.comHe did cancel the room days later andhe did accept the deposit terms and cancellation terms in the bookings system using a click to acceptfieldI have attached a copy of his reservation sheet along with highlighting the fields where he didaccept the terms.Due to the fact he has reversed charges we are not able to refund anything to this client at this time,norwill we refund anything in the future(NOTE we have filed a statement with the credit card companyshowing his acceptance of the terms at the time of the reservation but have not received any responseback) What this client is doing is engaging in classic bullying and bordering on fraud by trying toreceive more than what he rightfully agreed to pay in the first placeIt is not our fault that the client didnot do his due diligence in researching the area in which he was traveling to we also did not force himto hold the room for daysIt is our unwritten policy to allow free cancellation with in hours ofmaking the reservationThis gentleman is well over that time frame.In response to the telephone hang up the client was given our decision based on company policy andrefused to stop negotiating a settlement in his favor he was notified in the conversation that I was notgoing to continue debating the issue and had other clients to attend toPrior to hanging up he was toldthank you for calling and that I am not able to continue the conversation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Id like to point out that Mike W*** was the one who brutally attacked me with foul languageI was promised the amount of $of cancelationNo results after months of trying to call, and get things resolvedWhile I called to get things figured out I talked to the deck clerk, and mike W*** couple of time to figure out what was going on but there answers were that the owner was not there to resolve the solution, and they would have him/her call me back but after mouths of waiting I took the matter in my own hand to figure out what was going onI got ahold of mike W***, and realizing that it was him that promised the refund of cancellation months agoI argued why nothing was done to get the whole ordeal figured outHis response was that he just said that to get me to shut upThe whole ordeal should have been fixed months ago, yet I was just put a sideI was just another one of there customers that they could careless aboutplease note that is the right email address, yet there was no email of the policies ever receivedOnly the email of cancellationAlso note I wouldn't of had to call so many time if drift lodge would stick to what they tell there customers.
Sincerely,
*** ***
Mr*** made this reservation and canceled within the full fee forfeiture timeHe was informed at the time of cancellation that if we could re-rent the cabin we would refund the full amount of his depositDue to the limited time he allowed us to rent the cabin we were not able to rent itAt
that time our desk staff entered the wrong cancellation fee which we were prepared to honor until Mr*** called and would not agree to any terms offered then started using unacceptable language when the call was releasedHe then started a barrage of calls from himself and multiple others bullying our desk clerks for answers they are not permitted to give these calls were made at all hours of the day including after ten pm asking for a resolution.? Due to the desk clerks not entering the correct cancellation amount we will refund the amount showing per the attached reservation summaryPlease note terms on and history including email history on attached.? Jamie W***Drift Lodge? ?
Complaint: ***I am rejecting this response because:
All I wanted is to not be charged the full amount for a room I could not use
If the credit card reversal prevails, I am satisfied? I do not want to receive excess funds? I was wiling to provide a reasonable cancellation fee
Perhaps this owner is defensive for a reason? Even the most luxurious resorts do not have a day cancellation!Sincerely,*** ***
Thanks for giving us a chance to replyWe are unsure what this client is up to with this complaint hehas already had full charges reversed by his credit card company, subsequently called us and thebooking company requesting refundHe has also filed other negative reviews online with sources thatdo
not tell the full truth.This client did reserve a room for one night thru bookings.comHe did cancel the room days later andhe did accept the deposit terms and cancellation terms in the bookings system using a click to acceptfieldI have attached a copy of his reservation sheet along with highlighting the fields where he didaccept the terms.Due to the fact he has reversed charges we are not able to refund anything to this client at this time,norwill we refund anything in the future(NOTE we have filed a statement with the credit card companyshowing his acceptance of the terms at the time of the reservation but have not received any responseback) What this client is doing is engaging in classic bullying and bordering on fraud by trying toreceive more than what he rightfully agreed to pay in the first placeIt is not our fault that the client didnot do his due diligence in researching the area in which he was traveling to we also did not force himto hold the room for daysIt is our unwritten policy to allow free cancellation with in hours ofmaking the reservationThis gentleman is well over that time frame.In response to the telephone hang up the client was given our decision based on company policy andrefused to stop negotiating a settlement in his favor he was notified in the conversation that I was notgoing to continue debating the issue and had other clients to attend toPrior to hanging up he was toldthank you for calling and that I am not able to continue the conversation
Complaint: [redacted]I am rejecting this response because:
I am not disputing that they have a 60 day cancellation policy (although it was not prominent in the booking) . What I am rejecting is the application of this policy when I held the reservation for five days, notified them with over 40 days notice and was charged the FULL amount for a one day stay during a busy time when they will easily re-book this room. I called and attempted to reason with the owner/manager, offering a $50.00 cancellation fee and was hung up on. If technically legal to charge twice for one room and charge the FULL AMOUNT for a one night stay, it is at least poor business practice and not considerate of traveler needs. As a former business owner and state legislator, I understand the need to cover their costs and not be left with an unbooked room. But a 5 day reservation with 40 days cancellation notice subject to a full charge is unfair and dishonest.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
All I wanted is to not be charged the full amount for a room I could not use.
If the credit card reversal prevails, I am satisfied. I do not want to receive excess funds. I was wiling to provide a reasonable cancellation fee.
Perhaps this owner is defensive for a reason. Even the most luxurious resorts do not have a 60 day cancellation!Sincerely,[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Id like to point out that Mike W [redacted] was the one who brutally attacked me with foul languageI was promised the amount of $of cancelationNo results after months of trying to call, and get things resolvedWhile I called to get things figured out I talked to the deck clerk, and mike W [redacted] couple of time to figure out what was going on but there answers were that the owner was not there to resolve the solution, and they would have him/her call me back but after mouths of waiting I took the matter in my own hand to figure out what was going onI got ahold of mike W***, and realizing that it was him that promised the refund of cancellation months agoI argued why nothing was done to get the whole ordeal figured outHis response was that he just said that to get me to shut upThe whole ordeal should have been fixed months ago, yet I was just put a sideI was just another one of there customers that they could careless aboutplease note that is the right email address, yet there was no email of the policies ever receivedOnly the email of cancellationAlso note I wouldn't of had to call so many time if drift lodge would stick to what they tell there customers.? Sincerely, [redacted]
Mr [redacted] made this reservation and canceled within the full fee forfeiture timeHe was informed at the time of cancellation that if we could re-rent the cabin we would refund the full amount of his depositDue to the limited time he allowed us to rent the cabin we were not able to rent itAt that time our desk staff entered the wrong cancellation fee which we were prepared to honor until Mr [redacted] called and would not agree to any terms offered then started using unacceptable language when the call was releasedHe then started a barrage of calls from himself and multiple others bullying our desk clerks for answers they are not permitted to give these calls were made at all hours of the day including after ten pm asking for a resolution.? Due to the desk clerks not entering the correct cancellation amount we will refund the amount showing per the attached reservation summaryPlease note terms on and history including email history on attached.? Jamie W***Drift Lodge? ?
Thanks for giving us a chance to replyWe are unsure what this client is up to with this complaint hehas already had full charges reversed by his credit card company, subsequently called us and thebooking company requesting refundHe has also filed other negative reviews online with sources thatdo not tell the full truth.This client did reserve a room for one night thru bookings.comHe did cancel the room days later andhe did accept the deposit terms and cancellation terms in the bookings system using a click to acceptfieldI have attached a copy of his reservation sheet along with highlighting the fields where he didaccept the terms.Due to the fact he has reversed charges we are not able to refund anything to this client at this time,norwill we refund anything in the future(NOTE we have filed a statement with the credit card companyshowing his acceptance of the terms at the time of the reservation but have not received any responseback) What this client is doing is engaging in classic bullying and bordering on fraud by trying toreceive more than what he rightfully agreed to pay in the first placeIt is not our fault that the client didnot do his due diligence in researching the area in which he was traveling to we also did not force himto hold the room for daysIt is our unwritten policy to allow free cancellation with in hours ofmaking the reservationThis gentleman is well over that time frame.In response to the telephone hang up the client was given our decision based on company policy andrefused to stop negotiating a settlement in his favor he was notified in the conversation that I was notgoing to continue debating the issue and had other clients to attend toPrior to hanging up he was toldthank you for calling and that I am not able to continue the conversation
Complaint: [redacted] I am rejecting this response because: All I wanted is to not be charged the full amount for a room I could not use If the credit card reversal prevails, I am satisfied I do not want to receive excess funds I was wiling to provide a reasonable cancellation fee Perhaps this owner is defensive for a reason Even the most luxurious resorts do not have a day cancellation!Sincerely, [redacted]
Complaint: ***I am rejecting this response because:
I am not disputing that they have a day cancellation policy (although it was not prominent in the booking) What I am rejecting is the application of this policy when I held the reservation for five days, notified them with over days notice and was charged the FULL amount for a one day stay during a busy time when they will easily re-book this roomI called and attempted to reason with the owner/manager, offering a $cancellation fee and was hung up onIf technically legal to charge twice for one room and charge the FULL AMOUNT for a one night stay, it is at least poor business practice and not considerate of traveler needs As a former business owner and state legislator, I understand the need to cover their costs and not be left with an unbooked roomBut a day reservation with days cancellation notice subject to a full charge is unfair and dishonest.Sincerely,*** ***
Thanks for giving us a chance to replyWe are unsure what this client is up to with this complaint hehas already had full charges reversed by his credit card company, subsequently called us and thebooking company requesting refundHe has also filed other negative reviews online with sources thatdo
not tell the full truth.This client did reserve a room for one night thru bookings.comHe did cancel the room days later andhe did accept the deposit terms and cancellation terms in the bookings system using a click to acceptfieldI have attached a copy of his reservation sheet along with highlighting the fields where he didaccept the terms.Due to the fact he has reversed charges we are not able to refund anything to this client at this time,norwill we refund anything in the future(NOTE we have filed a statement with the credit card companyshowing his acceptance of the terms at the time of the reservation but have not received any responseback) What this client is doing is engaging in classic bullying and bordering on fraud by trying toreceive more than what he rightfully agreed to pay in the first placeIt is not our fault that the client didnot do his due diligence in researching the area in which he was traveling to we also did not force himto hold the room for daysIt is our unwritten policy to allow free cancellation with in hours ofmaking the reservationThis gentleman is well over that time frame.In response to the telephone hang up the client was given our decision based on company policy andrefused to stop negotiating a settlement in his favor he was notified in the conversation that I was notgoing to continue debating the issue and had other clients to attend toPrior to hanging up he was toldthank you for calling and that I am not able to continue the conversation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Id like to point out that Mike W*** was the one who brutally attacked me with foul languageI was promised the amount of $of cancelationNo results after months of trying to call, and get things resolvedWhile I called to get things figured out I talked to the deck clerk, and mike W*** couple of time to figure out what was going on but there answers were that the owner was not there to resolve the solution, and they would have him/her call me back but after mouths of waiting I took the matter in my own hand to figure out what was going onI got ahold of mike W***, and realizing that it was him that promised the refund of cancellation months agoI argued why nothing was done to get the whole ordeal figured outHis response was that he just said that to get me to shut upThe whole ordeal should have been fixed months ago, yet I was just put a sideI was just another one of there customers that they could careless aboutplease note that is the right email address, yet there was no email of the policies ever receivedOnly the email of cancellationAlso note I wouldn't of had to call so many time if drift lodge would stick to what they tell there customers.
Sincerely,
*** ***
Mr*** made this reservation and canceled within the full fee forfeiture timeHe was informed at the time of cancellation that if we could re-rent the cabin we would refund the full amount of his depositDue to the limited time he allowed us to rent the cabin we were not able to rent itAt
that time our desk staff entered the wrong cancellation fee which we were prepared to honor until Mr*** called and would not agree to any terms offered then started using unacceptable language when the call was releasedHe then started a barrage of calls from himself and multiple others bullying our desk clerks for answers they are not permitted to give these calls were made at all hours of the day including after ten pm asking for a resolution.? Due to the desk clerks not entering the correct cancellation amount we will refund the amount showing per the attached reservation summaryPlease note terms on and history including email history on attached.? Jamie W***Drift Lodge? ?
Complaint: ***I am rejecting this response because:
All I wanted is to not be charged the full amount for a room I could not use
If the credit card reversal prevails, I am satisfied? I do not want to receive excess funds? I was wiling to provide a reasonable cancellation fee
Perhaps this owner is defensive for a reason? Even the most luxurious resorts do not have a day cancellation!Sincerely,*** ***
Thanks for giving us a chance to replyWe are unsure what this client is up to with this complaint hehas already had full charges reversed by his credit card company, subsequently called us and thebooking company requesting refundHe has also filed other negative reviews online with sources thatdo
not tell the full truth.This client did reserve a room for one night thru bookings.comHe did cancel the room days later andhe did accept the deposit terms and cancellation terms in the bookings system using a click to acceptfieldI have attached a copy of his reservation sheet along with highlighting the fields where he didaccept the terms.Due to the fact he has reversed charges we are not able to refund anything to this client at this time,norwill we refund anything in the future(NOTE we have filed a statement with the credit card companyshowing his acceptance of the terms at the time of the reservation but have not received any responseback) What this client is doing is engaging in classic bullying and bordering on fraud by trying toreceive more than what he rightfully agreed to pay in the first placeIt is not our fault that the client didnot do his due diligence in researching the area in which he was traveling to we also did not force himto hold the room for daysIt is our unwritten policy to allow free cancellation with in hours ofmaking the reservationThis gentleman is well over that time frame.In response to the telephone hang up the client was given our decision based on company policy andrefused to stop negotiating a settlement in his favor he was notified in the conversation that I was notgoing to continue debating the issue and had other clients to attend toPrior to hanging up he was toldthank you for calling and that I am not able to continue the conversation
Complaint: [redacted]I am rejecting this response because:
I am not disputing that they have a 60 day cancellation policy (although it was not prominent in the booking) . What I am rejecting is the application of this policy when I held the reservation for five days, notified them with over 40 days notice and was charged the FULL amount for a one day stay during a busy time when they will easily re-book this room. I called and attempted to reason with the owner/manager, offering a $50.00 cancellation fee and was hung up on. If technically legal to charge twice for one room and charge the FULL AMOUNT for a one night stay, it is at least poor business practice and not considerate of traveler needs. As a former business owner and state legislator, I understand the need to cover their costs and not be left with an unbooked room. But a 5 day reservation with 40 days cancellation notice subject to a full charge is unfair and dishonest.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
All I wanted is to not be charged the full amount for a room I could not use.
If the credit card reversal prevails, I am satisfied. I do not want to receive excess funds. I was wiling to provide a reasonable cancellation fee.
Perhaps this owner is defensive for a reason. Even the most luxurious resorts do not have a 60 day cancellation!Sincerely,[redacted]