Driftwood Apartments

Sent: Monday, July 20, 6:PM Subject: Website: Complaint Response Business Response to a Complaint Complaint ID#: *** Company Name: Driftwood Apartments Company Contact: *** *** Company Phone: Company Email:
[email protected] Person Who Sent the Complaint: *** ** *** Staff Member: Response: Good AfternoonMs*** turned in her Notice to Vacate her apartment on April 23rd 2015, as stated in the notice, her last day to reside in her apartment was May 31st In the letter Ms*** provided a forwarding address which included an apartment numberThe number was crossed out and then rewritten aboveIt is stated in the *** *** *** lease that if a deposit refund is due it will be mailed no later than days after the surrender of the apartmentIn this case, a refund check was requested from ***’s Accounting Department on June 2nd and a check mailed to the address provided by Ms*** on June 3rdMs*** called the leasing office on July 1st to state that she did not receive her refundAt this time we confirmed the address on the Notice to Vacate and discovered that Ms*** wanted it sent to a different apartment numberWe decided to wait a few days and see if the check would be returned to senderThe check was returned on July 3rd at which time Ms*** was called and provided with the checkWe may provide notice to vacate and copy of the check upon requestPlease let me know if you have any questionsSent on: 7/20/6:26:PM Sent by: ***

In regards to no running water at [redacted]. The water was shut off at about 11:00 pm on Friday April 25,2014 due to an emergency, a main water line burst so...

therefore we had to shut off the water to this side of the community. We did not have enough time due to the severity of the emergency to notify the residents. But any residents that we came into contact with either in person or via phone (as we did return calls received from our answering service) were notified. We did have our maintenance staff attempting to resolve the issue until about 3:00 am on April 26,2014. He was not successful so we did have to call a  plumber to come out following my maintenance staffs attempt. This was a big job but the plumber was able to repair the main line and water was restored at about 4:00 pm on Saturday April 26,2014. Since this we have luckily not had any other issues. Please let me know if you have any other questions.

Review: No running water at apartment fot24 hours. No one responding to request to fix issue.Desired Settlement: Just want to have running water.

Business

Response:

In regards to no running water at [redacted]. The water was shut off at about 11:00 pm on Friday April 25,2014 due to an emergency, a main water line burst so therefore we had to shut off the water to this side of the community. We did not have enough time due to the severity of the emergency to notify the residents. But any residents that we came into contact with either in person or via phone (as we did return calls received from our answering service) were notified. We did have our maintenance staff attempting to resolve the issue until about 3:00 am on April 26,2014. He was not successful so we did have to call a plumber to come out following my maintenance staffs attempt. This was a big job but the plumber was able to repair the main line and water was restored at about 4:00 pm on Saturday April 26,2014. Since this we have luckily not had any other issues. Please let me know if you have any other questions.