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Drink Texas Reviews (2)

Complaint: ***
I am rejecting this response because: the scenario is not the way it was presented to youI identified myself when I first spoke to him and did not lieIs he in the habit of running tabs on credit cards when that person is not present Does he not check ID's when starting a tabI assume an ID was made on the person using my credit card to see if she was which she wasWas there ever any question that the card holder was not present? I was wondering if the club is in the habit of taking whatever card is presented whether the card holder is present or notI would think a review of this practices might be in orderAlso this mention of video is new to meWhen I first spoke with the owner he sent me a copy of the receipt and it is clearly not my signatureI am still disturbed that my home was called when I filed a negative *** reviewObviously a store cannot please all folks all the time but I have not ever been contacted directly when a complaint is voiced Attached is a copy of my statement from the card that was usedI have circled the transaction Please advise if you need more support that I am the card holder.
Regards,
*** ***

I have spoken to the person that made the complaint and emailed responding to her numerous times. She did NOT come in the bar or make any purchase at the bar. Her daughter was our customer that evening so every time she used "I" or "We" it's a lie. She even went as far as lying to me on the phone...

when I spoke to her telling me she was in the bar and that she paid the tab herself. After researching the incident I found that her daughter did give our bartender, [redacted] a credit card early in the evening which is required to start a tab. At the end of the night her daughter got the tab from [redacted] and then handed her cash to pay the tab. [redacted] told her she had already charged the card and asked if she wanted to leave it on the card. Her daughter said yes and [redacted] slid the cash back across the bar without ever picking it up. The complainants daughter then picks up the cash, takes $8 out for a tip and stuffs the rest in her purse and then signs the credit card voucher. This is all clearly documented on our video surveillance system. I explained all of this to the complainant and offered to credit the card if they replaced the charge with cash. For reference I used the term "complainant" in place of "consumer" because [redacted] has never been in our bar and is not our customer. Please let me know if there is anything else I need to do for this completely false claim to be removed.    Thank you, [redacted] Owner Drink Texas

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Address: 200 Navarro St Ste 100, San Antonio, Texas, United States, 78205-2942

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