Driptite

Revdex.com: This jerk has a lot of nerve , he only refunded my money after I complained to you guys (thank you btw) He called me a home yelling at me for complaining to you guys and telling me it was my fault for not "trying" hard enough to get in touch with his companyWhat a loserHowever, I did receive payment and appreciate your help and consider this matter closed [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAfter speaking with Mr [redacted] I decided to wait and see, I received my merchandise on March 4, Regards, [redacted]

Hello ***, This Complaint has already been resolvedThe Customer new the product was on back order as it was posted online when he ordered the product yet he ordered it anyway , then demand that we ship him
out a product that we did not have in stock???? So there for I gave him full refundYet he decited to file a complaint anywayGo figure???
Anyway, againThis has been resolvedHe got his full refundPlease remove the complaint
Thank you for your help, and have a wonderful day
Best Regards,

Hi ***, It was nice speaking with you the other dayAnd as I mentioned we are a very busy Manufacturer we get thousands of Custom order in per week and we Ship out to All States Including Hawaii and Canadanot to mention we supply Plumbing supply Chain's Store. However, We
do try to satisfy each customer equally. If you remember ***, On our website it states that when you order a Unbreakable Custom washing machine pan to please allow up to 3-days to be shipped to you and if it is a "Custom Combination Washer pan (such as the one you ordered) to Also allow up to a additional more days to receive your order. That is due to the fact that we customize to size, Each customers special measurements and preferences to fit there laundry room space/closet or "Washing machine area" We are sorry that we could not meet your time frame that you need "Your" Custom pan in and deliveredWe try and do the Best job we can ***. I will make sure our Refunds Deptissues you a full refund on Monday March 3rd Have a wonderful day. Best Regards, *** *** Presof Driptite

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. After speaking with Mr. [redacted] I decided to wait and see, I received my merchandise on March 4, 2014.  
Regards,
[redacted]

Revdex.com:
This jerk has a lot of nerve , he only refunded my money after I complained to you guys (thank you btw).  He called me a home yelling at me for complaining to you guys and telling me it was my fault for not "trying" hard enough to get in touch with his company. What a loser. However, I did receive payment and appreciate your help and consider this matter closed.
[redacted]

Review: I have a product that failed. I contacted driptite and was promised a replacement in November 2015. After several texts with [redacted], emails and phone calls [redacted] has now decided that the pan was installed wrong. ??????? Not sure how you can lay a tray on the floor wrong? My last contact with [redacted] was last Friday when he called me and started cursing. At this point all I want is a refund since I think the product is flawed.Desired Settlement: Refund of original cost with shipping

Review: I ordered a product on 08/18/14 receipt # [redacted]

I understand there was a back order until after 09/15 however, I have still not recvd my product. I have tried to contact them twice with no return call/email.

Business

Response:

Hello [redacted], This Complaint has already been resolved. The Customer new the product was on back order as it was posted online when he ordered the product ....... yet he ordered it anyway , then demand that we ship him out a product that we did not have in stock???? So there for I gave him full refund. Yet he decited to file a complaint anyway. Go figure???

Review: I ordered a custom combo washing machine pan 1/22/14. because of the custom measurement this meant it would be shipped 2/10/14. I have not received my merchandise or an explanation for the delay. After searching online, it is apparent this is an ongoing complaint from many.Desired Settlement: Since this is a longstanding complaint from quite a few individuals, I would like a refund of my payment.

Business

Response:

Hi [redacted], It was nice speaking with you the other day. And as I mentioned we are a very busy Manufacturer we get thousands of Custom order in per week and we Ship out to All 50 States Including Hawaii and Canada. not to mention we supply 950 Plumbing supply Chain's Store. However, We do try to satisfy each customer equally. If you remember [redacted], On our website it states that when you order a Unbreakable Custom washing machine pan to please allow up to 3-10 days to be shipped to you and if it is a "Custom Combination Washer pan (such as the one you ordered) ...... to Also allow up to a additional 5 more days to receive your order. That is due to the fact that we customize to size, Each customers special measurements and preferences to fit there laundry room space/closet or "Washing machine area". We are sorry that we could not meet your time frame that you need "Your" Custom pan in and delivered. We try and do the Best job we can [redacted]. I will make sure our Refunds Dept. issues you a full refund on Monday March 3rd. Have a wonderful day. Best Regards, [redacted] Pres. of Driptite

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. After speaking with Mr. [redacted] I decided to wait and see, I received my merchandise on March 4, 2014.

Regards,

Review: The product was ordered and billed 2 months ago and nothing was ever delivered. Attempts were made to contact the seller and no responses were received.Desired Settlement: Please refund my credit card for the total amount of $82.00 which was charged on September 27 2013.