Driscoll Building Corporation

To whom it may concern, This response is in reference to a complaint for an irrigation service callThe pumps mentioned in the complaint are in fact valvesThere was incorrect nomenclature in the complaint despite the detailed invoice to the customer specifically stating the replacement of valvesWe were not the company who originally installed the customer's irrigation system, and the type of valve required for these repairs is not the typical brand of valve our company usesThus, the technician had no choice but to go and get the correct parts for the repairsAdditionally, when a valve is getting old and needs to be replaced, it is not atypical for other valves in that system to need replacement afterward as wellAfter all, they are just as old, but it is not logical to replace every valve in a system prior to them failing — as this would also accrue a significant bill The technician had a helper with him who was years old, not We do not hire year olds as this is illegalWe also have a specific time sheet for that day from our technician noting the time he was at the customer's property, which was at the time scheduled — they were not late to the service callThey also were not gone for hours, and they called in to the service manager while at the parts store to update them on the situationThe technician wanted to reschedule the service call as he had other service calls scheduled that afternoonUnfortunately the customer insisted they finish that dayFurthermore, when the customer originally called us for the service call, they stated they wanted several sprinkler heads moved slightly, whereas in the end, the customer wanted a significant amount of additional work performed that dayThe work included installing several new sprinkler heads on the system, capping eight heads, replacing a valve, and re-nozzling many heads after a thorough check of the entire systemThere was also a significant amount of digging involvedThe technician returned to the customer's property after the customer's call regarding another zone not working, but given that this was late July and early August, our two busiest months of the year, it is typical and to not have an available day to schedule services for at least two weeks from the day of the callWhen we received the complaint from the customer regarding the bill we sent, we asked the Irrigation Supervisor to call the customer, which he did and left several voicemailsHe also called the customer and left a voicemail in front of the office personnelWhen the customer called us again stating having not heard from our supervisor, we notified him again to call as well as gave the customer the specific phone number to the supervisorIn addition, we decided to reduce the labor hours on the bill, in consideration of the technician needing to get the appropriate parts despite that it is not a typical brand for that part for our technicians to have stocked in their vehiclesWe notified the homeowner of the bill adjustment but the customer stilt refused to accept the bill for the work performed and completedThe supervisor was never able to get a hold of the customer despite calling many times and leaving several voicemailsWe could not schedule any more work to be performed as the customer refused to pay the previous billI must add we were notified by our technician, when he reported to the office at the end of the day, that the customer had blatantly disclosed to him that they would be untruthful when calling to complain to the front office We will accept the customer's payment of $

How do I proceed to pay Texas Allied Landscape the $as we agreed, and make sure they send me a paid off receipt? They continue sending me a bill for $463.53. How should I proceed ?

I am writing to you in reference to my previous complaint against Texas Allied Landscape/SISCO ID *** which unfortunately has been closed by nowPlease excuse my tardy response, I have been ill for the last month and lost track of the date my response was dueAccording to the latest message from the company in the complaint, they accepted my offer of $as payment for their lousy servicesI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI just want to deal with this people no more However, I would like to make of every consumer's knowledge that Texas Allied Landscape/SISCO response to my report statements are blatantly falseWhen I first submitted my complaint to Revdex.com I tried to be as brief and direct as possible in my statementsTo follow, you will find a more detailed description of the events in my case. The day of the service appointment their technician called to let me know he was running late, I told him it would be no problem, I was going to stay at home all day. He showed up two hours later than the scheduled appointment; I have witnesses that were at my house same day at same time; same, that would testify if necessary that the technician took more than two hours to go look for a “valve” coincidentally at lunch time. The technician was coming from a previous job which as he mentioned took him longer than expectedHe never mentioned he had other service calls scheduled for that afternoon; However, now that the company has brought up the attention to this issue in their response statements I come to realize why was he in a such of hurry and did such a bad job on my lawnAt the time he was leaving on the service day he assured me all the irrigation system was working properly; I asked him for the copy of his “work report sheet” or whatever the company likes to name this piece of information in their nomenclature, the one that is for me to signUsually all serious companies give their customers a copy of their work report sheet to sign, same that is used as pre-invoice; he informed me Texas Allied Landscape/SISCO didn’t require their customers to sign any document, he was going to write his work report at their officeClearly a very strange way to handle business, I thought. Their work on my lawn included one digging only and it was located at the same station where two sprinkler heads were added which is as well, one of the two sprinkler stations that never worked next dayI spoke with their receptionist *** countless times asking her to please resolve this issue; She first told me she will send the technician back on that week, he never showed upI called next week, she gave me same answer with no results, their technician didn’t show up next week either. I called *** (receptionist) once more and told her I will charge them for the dry, sun burnt grass replacement consequence of their negligence and lack of professionalismOn the third week the technician showed up informing me that if I wanted the problem solved, they will charge me with another service callMy answer was that I didn’t agree with thatOn the course of the same week they sent me a bill overcharging man ours and sprinkle heads number despite that I had reported to them the non working sprinkler stations the technician assured me were working fine and being this the reason of the whole problem since the beginning. On the fourth week I talked to *** almost every day asking to speak to their manager, but apparently, he was never to be found, her answers were: The Manager wasn’t at his desk, wasn’t at the office or he was at a job site and wont answer his phone; by this time the grass was awfully dry, burnt by the sun! and I was frustrated and tired of dealing with such unprofessional, unreliable company, calling them countless times expecting them to fix whatever they did wrong or wasn’t fixed as I was assured by their technician the first time. Their supervisor didn't return my calls. It was until I brought up to ***’s attention that I would report them to the Revdex.com that they decided to reduce the overcharged man hours; Still, they expected me to pay a bill, despite the fact they didn't fix the irrigation zones they were charging me for in that bill , what a lack of ethicsBottom line, they never sent their technician back to fix the problem and they kept sending me bills for an unfinished serviceTexas Allies ..are a company of unprofessional, unreliable liars Mr***, could you please indicate me the way I should send the company the amount of $as paymentIf you need more information, please feel free to contact me by this method o by phone at: ###-###-#### Thank you so much for your timeBest regards, *** ***

To whom it may concern, This response is in reference to a complaint for an irrigation service call. The pumps mentioned in the complaint are in fact valves. There was incorrect nomenclature in the complaint despite the detailed invoice to the customer specifically stating the replacement of...

valves. We were not the company who originally installed the customer's irrigation system, and the type of valve required for these repairs is not the typical brand of valve our company uses. Thus, the technician had no choice but to go and get the correct parts for the repairs. Additionally, when a valve is getting old and needs to be replaced, it is not atypical for other valves in that system to need replacement afterward as well. After all, they are just as old, but it is not logical to replace every valve in a system prior to them failing — as this would also accrue a significant bill.  The technician had a helper with him who was 18 years old, not 15. We do not hire 15 year olds as this is illegal. We also have a specific time sheet for that day from our technician noting the time he was at the customer's property, which was at the time scheduled — they were not late to the service call. They also were not gone for 2.5 hours, and they called in to the service manager while at the parts store to update them on the situation. The technician wanted to reschedule the service call as he had other service calls scheduled that afternoon. Unfortunately the customer insisted they finish that day. Furthermore, when the customer originally called us for the service call, they stated they wanted several sprinkler heads moved slightly, whereas in the end, the customer wanted a significant amount of additional work performed that day. The work included installing several new sprinkler heads on the system, capping eight heads, replacing a valve, and re-nozzling many heads after a thorough check of the entire system. There was also a significant amount of digging involved. The technician returned to the customer's property after the customer's call regarding another zone not working, but given that this was late July and early August, our two busiest months of the year, it is typical and normal to not have an available day to schedule services for at least two weeks from the day of the call. When we received the complaint from the customer regarding the bill we sent, we asked the Irrigation Supervisor to call the customer, which he did and left several voicemails. He also called the customer and left a voicemail in front of the office personnel. When the customer called us again stating having not heard from our supervisor, we notified him again to call as well as gave the customer the specific phone number to the supervisor. In addition, we decided to reduce the labor hours on the bill, in consideration of the technician needing to get the appropriate parts despite that it is not a typical brand for that part for our technicians to have stocked in their vehicles. We notified the homeowner of the bill adjustment but the customer stilt refused to accept the bill for the work performed and completed. The supervisor was never able to get a hold of the customer despite calling many times and leaving several voicemails. We could not schedule any more work to be performed as the customer refused to pay the previous bill. I must add we were notified by our technician, when he reported to the office at the end of the day, that the customer had blatantly disclosed to him that they would be untruthful when calling to complain to the front office.  We will accept the customer's payment of $150.00