Drive 512 Autoranch LLC

When we sold Ms*** the car we were working on the brakes and struts. We completed that work and a bit later the check engine light came on and we replaced the Osensors. A few weeks after that she stated her car overheated and you needed it towed. We towed it here and had
mechanics look at it and the engine was blown. All mechanics stated it was due to the radiator hose popping off and the vehicle being driven it when it was overheating which blew the engine. We had you in a loaner vehicle the whole time we had the vehicle. We offered to replace the engine at no cost to Ms*** even though you had continued to drive it which blew the motor. We also offered to change her contract to another vehicleShe chose to do a voluntary repossession and give the car back. When she asked for her down payment back and I showed her the cost of the engine, registration and the miles you put on our vehicles, as well as the poor condition the vehicle was left in (so it will need detailed), it all adds up for over $of damages etc. Due to her returning a vehicle with that much damage I don't have any money to give back to Ms***I have attached the voluntary surrender form she signed as well as the options we gave her when she surrendered her vehicle. I have also attached a copy of the invoice for repairs on the vehicle and a break down of what I gaveMs*** showing the repairs and charges to the vehicleI have also attached a copy of the delivery and acceptance form she signed at time of sale as well as the "as is" she signed at time of sale. Please follow up with any questions or if you need any other documents sent

Mr. [redacted],
I apologize for any inconvience this has caused you.  I know we were  working with you on your down payment and we agreed we would look into the tires after that was paid in full (which was not paid until 9/27/14).  Due to it taking a bit longer for you to...

pay the down payment  then expected that was the delay from 8/15/14-9/27/14.  I had not received a call at the office regarding this issue so I apologize that I have not attended to this matter.  [redacted] does get busy and unfortunately things sometimes fall through the cracks when he does not have the time to follow up.  We would like to take care of this matter and get the used tires on your truck that was agreed upon.   Please follow up with me at ###-###-#### I will be the one handling this matter from here forth.  Please call or email me the tire size and I will order the tires for you and will let you know where you can go to have them put on your truck.  My email is [redacted]@drive512.com or call ###-###-####.  Thank you.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]