Drive Appeal Reviews (%countItem)
Drive Appeal Rating
Address: 2731 Nevada Ave N, New Hope, Minnesota, United States, 55427-2806
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Salesmen at the dealership know I had a price point to stay in. Had me test drive a vehicle knowing it was out of that range. Of course I thought I could pull it off so started going forward with paperwork. While doing paperwork to purchase the vehicle. The salesman had a friend pull up. He leaves me in the building and as the door is closing to the building I hear him yell his friend “let me hit that” as I watched him in the vehicle smoking. He comes back inside and continues the sale with me. Before he could sit in his chair his friend turned his vehicle around so the driver side window was facing the building. I could clearly see his friend was smoking pot in the vehicle. So I am assuming when the Salesman left me inside and hold his friend “let me hit that” he was also smoking pot. I wanted a way out of the sale so I tried to tell the salesman I was going to go look for my title of my trade in but he wanted my deposit before I left. I felt very uncomfortable. I took the vehicle went to get my title of the old car and decided the payment was in fact way to high. I emailed him telling him payment was to high and I wanted to bring it back. I was told it was to late. I also tried to talk to a manager the very next day and he told me there was nothing they could do unless I have an additional $2,000+ to pay off negative equity. Now after driving this vehicle there is clearly something wrong with it as it jerks and shakes at 45mph and 60mph. I feel this guy took advantage of me, put me in a vehicle he knew I couldn’t afford, and sold me something with problems. I also feel there had to have been SO way out of the sale being it was the same day I wanted to bring it back. This dealership is shady and something needs to be done.
This customer came to us on a busy day to buy this vehicle. We tried to get her to come back the next day to complete the purchase and she insisted on getting the deal done that day. She waited while our salesman worked with another customer just outside the office setting up his blue tooth for his phone. Our salesman also said to the same customer "let me get that" which he was referring to that customer's title for the trade he had just traded in. Our salesman does not smoke pot! This customer has buyers remorse for buying this vehicle. We do not take vehicles back after purchase.
After purchasing a Audi in late Nov 2018, I was referred to Automotive Concepts for an auto-start. Keep in mind, I had the car for weeks and only driven a few miles. On December 19th 2018, I arranged for Automotive Concepts for my 2015 Audi Q7 to be picked up at my office at 600 S 4th Street for an auto start installation. The day was to end by a return of my vehicle to my office with the installation complete. Incidentally the arrangement didn’t happen as planned. The car delivery driver had an altercation with a Metro Transit bus on Hennepin about 4 pm. The incident left my car with more than $20,000 in damages and months in the repair shop until finally completed on March 6, 2019. I have issues since.
Not only does my Audi have a Carfax report that is of a diminishing value, approximately 20% less due to the accident. In addition, no one from Automotive Concepts reached back out to ensure the auto start actually works properly and to plan.
Lastly, I’m having extended issues with the key entry, hatch lift and starting the car. After review, the Audi dealer confirmed is was due to the auto start installation fused into the main power source and limiting power to the above aforementioned functions. For example:
-My car will not open with any of the key fobs (I do not have a keyed entry) thus leaving me locked out
-The key will be in the car, and the car indicates there is not a key
-I will leave my car, to come back and find the hatch back open
We have been in contact with *** regarding the repair of her vehicle. Her appointment is set for July 16th, 2019 to address the issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and will be meeting with them today to try and uncover what the issue at hand is.
Terrible customer service and terrible quality of work.
reached out to multiple employees and the owner for assistance and received nothing but excuses and lies.
On March 7th 2019 we purchased a 2009 Yukon Denali from AC Motors. We were told that some of the work on the vehicle included brakes. We were promised to be mailed a second set of keys. On the drive home the heat was not working. The next day the suspension warning light went on. We contacted AC Motors and communication from them was slow and we were told to utilize the extended warranty we purchased from what are pre existing conditions. On March 14th the power steering failed. Communication improved after contact on March 18th and 19th dropped off our vehicle on March 20th to have the steering repaired, heating resolved, and suspension light inspected. After being told the heating and steering repaired, we needed to purchase and pay for the replacement of one shock, $464.14, wear and tear that most likely did not incur in 2 weeks. I sat in the lot after paying the company and the heat was still not working. I informed them and they offered a rental and to look at the heating at an agreed day ( 1 week) because we needed to use the vehicle for it's size for a planned trip for our family 4 children and a dog. Heating was not a large issue as the weather was warmer. I was driving the vehicle alone on March 27th a city street coming to a stop the caliber bolt on the rear brakes snapped and bore a cut in the entire diameter of the rim puncturing the tire. The abrupt stop would have been a fatal disaster on the Interstate with four children, two adults, and a dog. After the repair of the truck at a different business (still away from home) $1381.43 in new tires and rims. The business that repaired the tire suggested that it may have been a mechanic error. On March 28th my husband and March 29th I contacted Mike *** A C Motors mechanic to let him know that this unfortunate event happened and would not be able to make the arranged day to fix the unresolved heating issue, no response. I am disturbed by the lack of service, communication, care, and safety. Title and tax was also handled incorrect.
On March 7 2019 the ***'s purchased a 2009 Gmc Yukon with 124,552 miles on it. At the time of sale they were explained that the vehicle was sold "as is" without any warranty. They decided to purchase an aftermarket warranty from us at the time of sale. They signed all documents stating that they understood that the vehicle was being sold "as is", with the exception of the aftermarket warranty. The next day they called and said the heat didn't work. We told them to bring it to us and we would take care of that problem free of charge, although the aftermarket warranty may have take care of it. They did bring the vehicle on March 26 for the repair of the heater and then also said there was a problem with a shock and power steering pump. The warranty that was purchased at the time of sale paid to fix the power steering pump but the shock wasn't covered. They agreed to pay for the shock, the warranty covered the power steering and we covered the heater. We were informed that the heat didn't work again at that time they picked up the Gmc. We offered to pickup and deliver back the Gmc to the customer to take care of the heat issue. We have not heard back from the customer to have that work performed. All other claims of any other repairs need to be submitted to the warranty company to get authorization for coverage and payment.
I am rejecting this response because:
We have been contacting the mechanic concerning the repair of our vehicle AC Motors stopped responding to our texts. AC Motors had requested an invoice for major damage caused on 3/27/19 by negligent sale of the GMC. A caliper bolt broke and cause extensive damage to a rim and tire. I was told by Fleet Farm the faulty bolt could have been found under a 12 point inspection. We sent the invoice to AC Motors as requested and their communication with us ceased. I have record of the last communication with them. I have sent three texts to AC Motors since April 4th they have not responded to me. On April 4th they said they would pick up my vehicle, I responded that that would be great, and I never received another text.If the vehicle had undergone an inspection the heating issue would have been clear. Some one had attempted to repair the heat and damaged the dash in the process and a fake dash had been installed on top to cover up the damage leaving the heat still in disrepair. AC Motors claims that the heat is covered under the warranty they sold us, it is not. We discovered this by going to a credible dealer to have the car inspected (because of the damage listed above, I wanted to insure my family's safety) and the heat issue diagnosed. AC Motors was not returning the communication at this point 4/18/19. We have had to replace one shock, power steering, 4 tires, a rim, and the heating repair. Since the purchase on March 7th. Sold "as is" however if the vehicle was never inspected for these major issues there should be some accountability for their negligence. They put my family in danger. I should hope they are held responsible so others do not have to suffer the possible fatal accident we were saved from, and the near $5000 in repairs. This has created a hardship on my family but more importantly I hope to save other consumers from tragic consequences of negligent car sales.
I have tried to reach out countless times in regards to my GAP claim as it is through AC, they dodge your calls, act like its a headache to deal with, they are holding my money, and ruining my credit because they will not get the problem solved. I will be taking action and dragging them to court. RUN FROM THIS COMPANY, THEY ARE NOT TRUSTWORTHY
This business sold us a truck we financed it with a bank. And even sold our BMW SUV as a down payment for the truck. It's been 3 months no Title, no License Plates, absolutely nothing. They've given us 3 permits already which it says clearly that it's illegal on the permit that they can give us that many and with 30 days which is suppose to be only 21 days. We've called every other day these past months and haven't got any word. Today we went to the DMV they said the dealership hasn't done anything. Looked up the vin to find nothing. There was no vin or anything in the system. They said maybe they put the number wrong and that's why it's not in there system. But it was the correct #. Told us we should at least have the plates it's strange that didn't give us any. Told us to call the dealership and of course they wouldn't answer. We Called the bank were financing with to see if they got any word of the title, to ask if it was even in our names. And what do you know the the dealership hasn't even sent them that information. the bank has been waiting for the title information too and hasn't got any word. So they told us to call the Dealership and ask them why or even ask them to send them the information. We called and again no reply. So we go to dealership which was completely empty but they were there doing absolutely nothing explains why they don't answer and they said we should have everything by tomorrow title plates in hand. But they've been telling us this for weeks. As of this point we're tired and don't know what to do.
I have called the customer to get more information to get this matter resolved.
purchased car on 1/9/2018 radio did not work. Dealer reported he fixed it when I picked up the auto. The radio was working, then I left the lot. then I realized it was only a SIRIUS advertisement, and not the actual radio. I tried to get the radio on, and it stopped working immediately after about 5 minutes on the road. I called the seller the next business day, and then again leaving a message for John *** to call me at . I did not receive a response. On Saturday 1/20/2018, I drove to the dealership, and Mr. was not there. I spoke to a man named Craig. I explained the radio was broken. His response was why didn't I bring it right back. I felt defensive he was placing the problem back on me. I asked for the name of the owner of the business. I also had left personal articles in the glove box of the trade in a 2010 Pontiac. Craig answered it was moved to New Hope. My military beret, and another hat were left in the back window, and in the glove box was a Home Depot gift card with about 54.00 left on it. I do have a "WE OWE" form provided to fix the radio. To return the auto to dealer.
We have found a winter cap and a veteran's beret in the car and will mail them back to the customer. We will also refund the customer $100.00 to repair his radio.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
On January 15 2018 I filled out a preapproval application online. This post said that it did not need a social security number and that it wouldn't affect my credit score. Online did not give me a quote so I continued searching until I received a call from Nester *** asking me if I wanted to finish the preapproval application. He asked me questions including what is my social security and where do I work. I asked him muliple times this is just the preapproval right? It wont go on my credit report right. He said it wouldn't affect my credit score or my credit so we continued. He said he couldn't get a quote for me so he had to ask his manager and 3 hours later I was alerted by credit karma that I had received 6 hard inquiries on my credit report. I contacted him though text and asked him if he made a mistake and he responed with thus is how I feed my family. He called me saying I was approved for 10000 a Nissan car and when I informed him I wanted a quote and I was SUV he told me to come in and he will explain the process to me. When I went in I talked to Nester *** and his "manager" who said I can only apply for one car and when I confronted them about it going on my credit score they said that I filled out 2 different applications and that it was my fault. And to just take the car or to put down 4000 dollars for an SUV. I never received a quote nor did I get a car or an explanation just 6 hard inquiries and was told that I should go to car hop. I also went to a different AC Motors location and was informed that was not the process that the company goes by just that location.
We have called the customer to apologize about any misunderstanding in the process of filling out a credit application. We have also corrected our employee process in gathering the information needed.